Estate planning as a TaskRabbit account holder

TaskRabbit is an online marketplace that connects Clients with local "Taskers" — independent business owners who perform in-person tasks such as furniture assembly, moving help, cleaning, mounting, and errands. Clients pay through TaskRabbit's payment processor, Stripe, and Taskers are paid by direct deposit to an active checking account, usually once a transaction finishes processing in about 2 to 4 business days. When a Tasker dies, the account may have earnings for completed tasks still processing, tasks already scheduled with clients that can no longer be performed, and a transaction history the estate needs for tax reporting. TaskRabbit, Inc. (acquired by Ingka Group, IKEA Retail, in 2017) publishes no deceased-user process, and its Global Terms of Service state that the agreement may not be assigned or transferred without its prior written approval.

When a TaskRabbit account holder dies, their earnings may be transferred to a designated person at TaskRabbit, Inc.'s sole discretion. A transfer is not guaranteed, and satisfactory documentation is required before processing any request.

What happens at death

TaskRabbit publishes no deceased-Tasker or estate procedure (a scan of all 198 en-us help-centre articles found none). Its Global Terms of Service (last updated July 25, 2026) say nothing about death beyond liability language, and Section 23 states: "You may not assign or transfer the Agreement without our prior written approval. Any assignment in violation of this Section 23 shall be null and void." Section 7 provides that a user may terminate "by ceasing all use of the Platform and deactivating your account." There is no beneficiary designation and no account transfer. The practical estate items are: earnings for completed tasks that had not yet reached the checking account (TaskRabbit states Taskers "can receive payouts when transactions have finished processing (usually around 2 to 4 business days)", and a "Transaction" is when the Tasker is paid, not when an invoice is submitted); tasks already booked with clients, which the Tasker can no longer perform; and the Transaction History. Because nothing is published, an estate raises all three with TaskRabbit Customer Support, and the documents required, timing and outcome are decided by TaskRabbit on request.