Estate planning as a Neighbor account holder

Neighbor is a peer-to-peer self-storage and parking marketplace where hosts rent out unused space — garages, driveways, basements, sheds, parking spots — to renters and earn monthly rental income. Host payouts are sent through Stripe to a connected bank account. The estate-relevant assets are the host's rental income (completed payouts already in the bank account plus pending earnings Neighbor still owes), active reservations that carry guest obligations and a 30-day notice period, and the listings themselves. Neighbor does not publish a deceased-host or estate-transfer process, and there is no documented way to transfer the account or name a beneficiary. Neighbor is two-sided, and the two sides fail differently at death: a deceased HOST leaves a renter's physical property sitting in the estate's garage, driveway or spare room, which the estate cannot lawfully clear until the booking is ended through Neighbor; a deceased RENTER leaves their own belongings in a stranger's space with rent auto-charging monthly, and the Terms let Neighbor enforce a lien by seizure and sale once fees go 60 consecutive days unpaid.

Neighbor Storage, Inc. reviews transfer requests for Neighbor earnings on a case-by-case basis after the account holder's death. Approval is at the company's sole discretion, and documentation requirements must be met before any transfer is considered.

What happens at death

Neighbor does not publish a dedicated deceased-host or estate-succession process. The Neighbor Storage, Inc. Terms of Service (dated August 1, 2024) contain no death, inheritance, or account-succession provision, and there is no documented self-service account transfer or beneficiary designation. The practical estate asset is the host's rental income — payouts already deposited to the connected bank account, plus any pending earnings Neighbor owes for an active rental period. Because renters are charged at the start of each 30-day rental period and the host payout is released at the end of that period, money may be owed but not yet paid out when a host dies. The estate may seek to recover that owed income, redirect or stop future payouts, and wind down active reservations by contacting Neighbor support with proof of death and proof of authority to act for the estate. Neighbor reviews these situations individually rather than through a published procedure, so the policy is classified as case-by-case: the income owed is a debt that may be claimable, but the timeline, required documentation, and outcome are not publicly documented and are determined by Neighbor on request. Active reservations also need attention — a host is required to give 30 days' notice before ending a reservation, and ending one sooner can incur a fee. Two further consequences sit outside the money and are the reason a written request to Neighbor matters. If the decedent was a HOST, someone else's property is stored on the decedent's premises: under Terms section 9.12 the renter's items become abandoned only after the booking has been cancelled or terminated, so the estate cannot lawfully clear the space first, and the help centre's auction procedure instructs a host not to touch or move the renter's belongings. If the decedent was a RENTER, their belongings sit in a stranger's space while the card on file is charged at the start of each monthly period; under section 16.1 Neighbor may terminate the booking on three days' notice and enforce the contractual lien by seizure and sale (including an online storage auction, and towing or sale for a stored vehicle) once fees go 60 consecutive days unpaid. Both routes run through Neighbor Customer Support, because the in-app controls for ending a reservation, deactivating a listing, or deleting an account all require signing in to the decedent's account.

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