Estate planning as a Neighbor account holder

Neighbor is a peer-to-peer self-storage and parking marketplace where hosts rent out unused space — garages, driveways, basements, sheds, parking spots — to renters and earn monthly rental income. Host payouts are sent through Stripe to a connected bank account. The estate-relevant assets are the host's rental income (completed payouts already in the bank account plus pending earnings Neighbor still owes), active reservations that carry guest obligations and a 30-day notice period, and the listings themselves. Neighbor does not publish a deceased-host or estate-transfer process, and there is no documented way to transfer the account or name a beneficiary.

Neighbor Storage, Inc. reviews transfer requests for Neighbor earnings on a case-by-case basis after the account holder's death. Approval is at the company's sole discretion, and documentation requirements must be met before any transfer is considered.

What happens at death

Neighbor does not publish a dedicated deceased-host or estate-succession process. The Neighbor Storage, Inc. Terms of Service (dated August 1, 2024) contain no death, inheritance, or account-succession provision, and there is no documented self-service account transfer or beneficiary designation. The practical estate asset is the host's rental income — payouts already deposited to the connected bank account, plus any pending earnings Neighbor owes for an active rental period. Because renters are charged at the start of each 30-day rental period and the host payout is released at the end of that period, money may be owed but not yet paid out when a host dies. The estate may seek to recover that owed income, redirect or stop future payouts, and wind down active reservations by contacting Neighbor support with proof of death and proof of authority to act for the estate. Neighbor reviews these situations individually rather than through a published procedure, so the policy is classified as case-by-case: the income owed is a debt that may be claimable, but the timeline, required documentation, and outcome are not publicly documented and are determined by Neighbor on request. Active reservations also need attention — a host is required to give 30 days' notice before ending a reservation, and ending one sooner can incur a fee.

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