Estate planning at VW Credit
How to protect 2 VW Credit accounts — file death claims
Volkswagen Financial Services Customer Service
Volkswagen Financial Services c/o Consumer Credit Team, 1401 Franklin Blvd., Libertyville, IL 60048
Volkswagen Financial Services Customer Service
Volkswagen Financial Services c/o Consumer Credit Team, 1401 Franklin Blvd., Libertyville, IL 60048
Volkswagen Financial Services / Audi Financial Services (Deceased Account Holder)
Volkswagen Financial Services c/o Consumer Credit Team, 1401 Franklin Blvd., Libertyville, IL 60048 (Audi accounts: Audi Financial Services c/o Consumer Credit Team, same address)
VW Credit is a auto finance company, so the estate planning question is about a debt, not an asset. When the borrower dies, the estate must notify VW Credit and resolve the outstanding balance—through payoff, assumption, discharge, or surrender depending on the loan—rather than name a beneficiary.
There are two sides to estate planning at VW Credit: setting things up while you're alive, and the process survivors follow after a death.
Preparing your estate
Beneficiaries and trust funding
How to review 2 account types at VW Credit.
View details →When someone dies
Death claim process
6-step process, 4 required documents, and contact information for survivors.
View details →Frequently asked questions
A Transfer of Equity moves a financed vehicle's account to a qualified party who wants to keep it; a Lease Assumption does the same for a leased vehicle. Volkswagen Financial Services and Audi Financial Services state that both processes typically take 4 to 6 weeks to complete, pending a credit check and applicable fees. Contact the servicer through the Message Center or by phone to start an application.
A qualified party who wants to keep a financed vehicle can apply for a Transfer of Equity, and for a leased vehicle can apply for a Lease Assumption. Both are subject to a credit check and applicable fees and take about 4 to 6 weeks. Alternatively, the estate can pay off a loan and retitle the vehicle, or buy out a lease at the contract purchase option. Payments must be kept current in the meantime, because the vehicle secures the account and can be repossessed if it falls behind.
Request a payoff quote online by logging in to My Account (myAudi for an Audi account) and selecting "Request a payoff quote," or ask a Customer Experience Representative through the Message Center or by phone. Written correspondence and related documents can be mailed to the Consumer Credit Team: Volkswagen Financial Services c/o Consumer Credit Team, 1401 Franklin Blvd., Libertyville, IL 60048 (address Audi accounts to Audi Financial Services c/o Consumer Credit Team at the same location). Include the account number so documents are matched to the account.
Sources
Data sourced from VW Credit primary sources (3 pages reviewed). How we research.
Volkswagen Financial Services Customer Service
Volkswagen Financial Services c/o Consumer Credit Team, 1401 Franklin Blvd., Libertyville, IL 60048
Volkswagen Financial Services Customer Service
Volkswagen Financial Services c/o Consumer Credit Team, 1401 Franklin Blvd., Libertyville, IL 60048
Volkswagen Financial Services / Audi Financial Services (Deceased Account Holder)
Volkswagen Financial Services c/o Consumer Credit Team, 1401 Franklin Blvd., Libertyville, IL 60048 (Audi accounts: Audi Financial Services c/o Consumer Credit Team, same address)
Estate planning articles
Learn how to protect your VW Credit accounts and other assets with trusts, beneficiary designations, and estate planning documents.
