Estate planning at Truist
How to protect 13 Truist accounts — manage beneficiaries in-branch, fund a trust in-branch, and file claims through Truist's Truist Wealth -- Trust and Estate Settlement
Phone1-844-487-8478
Emailinfo@truist.com
Mailing Address
Truist, 214 N Tryon St, Charlotte, NC 28202
WebsiteLearn more→
Survivor Relations
Phone1-844-487-8478
Toll-Free1-844-487-8478
Fax877-589-0758
Mailing Address
Truist Bank, VA-RVW-5113, P.O. Box 26150, Richmond, VA 23260
Premier Care Center (Premier/Wealth clients)
Truist Trade (self-directed brokerage)
Truist Invest (managed accounts)
Truist Mortgage (existing loan servicing)
Truist Mortgage (help by phone / appointments)
Truist Mortgage (new loans and refinance)
Truist Mortgage Assistance / hardship
Truist Marquee Support
Online/Mobile Banking Support
International
Verified Jul 2026
Truist offers 13 consumer accounts that interact with estate planning in distinct ways. Of those, 11 can name a trust as beneficiary or be retitled into a trust. Understanding the transfer methods available for each account type helps families keep assets out of probate and ensure they pass to the right people.
At Truist, beneficiary designations are managed in branch and by phone. Accounts can also be retitled into a trust to keep them out of probate entirely.
Truist provides specific procedures for both proactive estate planning and filing claims after a death.
Preparing your estate
Beneficiaries and trust funding
How to update beneficiaries in-branch, fund a trust in-branch, and review 13 account types at Truist.
View details →When someone dies
Death claim process
Contact Truist's Truist Wealth -- Trust and Estate Settlement to file a claim. 4-step process, 8 required documents, and contact information for survivors.
View details →For questions about any of these procedures, contact Truist's Truist Wealth -- Trust and Estate Settlement at 1-844-487-8478.
Because Truist serves a limited number of states, procedures for trust funding and beneficiary changes may differ depending on your location. Verify availability before starting.
Frequently asked questions
Not reliably. The Truist Bank Services Agreement pays multiple POD/ITF beneficiaries in equal and undivided shares, and it states that any designation of funds to multiple beneficiaries in an amount or percentage other than equally "shall be considered only as a request" that Truist may honor in its sole discretion. If you need a guaranteed unequal split, do not rely on the signature card -- direct that money through your trust or will instead. Note also that a beneficiary change at Truist is effective only upon a change to the signature card, and Truist may rely solely on the signature card to determine the proper beneficiary. If no beneficiary survives the last owner, the funds are payable to the last owner's estate and go through probate.
The brokerage TOD wins. A Truist Asset Management Account links a Truist checking account to a brokerage account at Truist Investment Services, Inc. The agreement says that if you set up the AMA as TOD/POD, a TOD designation you make with the broker takes precedence over any POD instruction you gave the Bank that differs from it, and it controls the distribution of all AMA assets -- the checking account, the brokerage account, and the investment sweep alike. If you completed a POD designation with the Bank but never made a TOD designation with the broker, the Bank's POD instruction controls. Keep the two designations aligned, and review them together whenever you change either one.
Sources
Data sourced from Truist primary sources (22 pages reviewed). How we research.
Phone1-844-487-8478
Emailinfo@truist.com
Mailing Address
Truist, 214 N Tryon St, Charlotte, NC 28202
WebsiteLearn more→
Survivor Relations
Phone1-844-487-8478
Toll-Free1-844-487-8478
Fax877-589-0758
Mailing Address
Truist Bank, VA-RVW-5113, P.O. Box 26150, Richmond, VA 23260
Premier Care Center (Premier/Wealth clients)
Truist Trade (self-directed brokerage)
Truist Invest (managed accounts)
Truist Mortgage (existing loan servicing)
Truist Mortgage (help by phone / appointments)
Truist Mortgage (new loans and refinance)
Truist Mortgage Assistance / hardship
Truist Marquee Support
Online/Mobile Banking Support
International
Verified Jul 2026
Estate planning articles
Learn how to protect your Truist accounts and other assets with trusts, beneficiary designations, and estate planning documents.
