What to do when a Stash account holder dies
Report the death to Stash Support at 1-800-205-5164
After an account holder at Stash dies, accounts with beneficiary designations or trust ownership transfer to the designated recipients without probate. Solely-owned accounts require the estate's representative to contact Stash Support at 1-800-205-5164 with the proper legal authority documents.
To start a claim, contact Stash by phone at 1-800-205-5164 or email documentation to support@stash.com. You will need the account holder's full name, account numbers, and the death certificate.
Death claim process
Here is the step-by-step death claim process at Stash:
Filing a claim
Required Documents
- Death certificateStash asks for a copy of the death certificate.
- Small estate affidavitStash uses it to confirm the named beneficiary.
- Letters of appointment bearing a duly recognized court seal, if a personal representative, executor or administrator is acting for the estate
Accounts handled elsewhere2
What Stash's agreement and guidance say4
- Telling the institution
The Stash Advisory Agreement states that the account owner's death does not end Stash's authority until Stash receives written termination notice from the executor, guardian, attorney-in-fact or other authorized legal representative.3
- What it does when notified
Stash may rely on the figures and representations in a written notice from a personal representative, executor or administrator when it is provided with letters of appointment bearing a duly recognized court seal, without regard to jurisdiction.3
On the Stash Banking account, after notice of death the deposit agreement allows a hold on the account, refusal of deposits and withdrawals, and holding of funds until the successor's identity is confirmed.2
- Deposits after the death
On the Stash Banking account, deposits such as salary, pension, Social Security or SSI credited after the date of death may be debited and returned to the payer.2
- How proceeds are paid
Stash pays out a closed account by mailed check.1
Stash Support can be reached by phone at 1-800-205-5164 and email at support@stash.com for questions throughout the claims process.
Sources
Data sourced from Stash primary sources (16 pages reviewed). How we research.
Stash death claims support
Stash Support
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Hours
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