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RoundPoint

Subsidiary of CrossCountry Mortgage, LLC

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Estate planning and settlement at RoundPoint

Report a death at 1-877-426-8805

When a borrower at RoundPoint dies, the loan does not simply disappear. The executor contacts RoundPoint to establish authority, learn the payoff amount, and choose how to handle the balance under the servicer's procedures and applicable law.

RoundPoint provides specific procedures for both proactive estate planning and filing claims after a death.

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Sources

Data sourced from RoundPoint primary sources (15 pages reviewed). How we research.

RoundPoint customer support

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RoundPoint, Attn: Customer Resolution, PO Box 19789, Charlotte, NC 28219-9409

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RoundPoint Mortgage Servicing LLC, PO Box 650011, Dallas, TX 75265-0011

Loss Mitigation fax (Mortgage Assistance Applications)

1-877-343-2448

Fax for Third-Party Authorization forms

1-877-776-1112

Hours

Monday-Friday 8:00 AM-9:00 PM ET; Saturday 10:00 AM-3:00 PM ET

Mailing address

RoundPoint, PO Box 19409, Charlotte, NC 28219-9409
Verified Sep 2026

Estate planning articles

Learn how to protect your RoundPoint accounts and other assets with trusts, beneficiary designations, and estate planning documents.

Forms for Planning Your Estate

Free forms for planning your estate: a will, living trust, pour-over will, both powers of attorney, living will, and TOD deed.

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Last Will and Testament

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Healthcare Power of Attorney

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Name someone to manage your finances if you can't.

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Transfer on Death Deed

Transfer real property to a beneficiary upon your death without probate. Available in 34 states and the District of Columbia.

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Vehicle Transfer on Death

Name a beneficiary to inherit your vehicle at death without probate. Available in 26 states and the District of Columbia.

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Living Will

State in advance which life-sustaining treatments you want or refuse, in the document your state recognizes, with signing instructions from the statute.

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Pour-Over Will

Catch anything outside your trust. Pairs with your revocable trust.

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$12/month

Revocable Living Trust

Create a revocable living trust to avoid probate, protect privacy, and control asset distribution.

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Tools for Planning Your Estate

Free tools for planning your estate: what a will or trust costs, whether you need a trust or TOD deed, and how documents are signed.

How Do I Sign Estate Documents?

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Will My Estate Documents Transfer?

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Trust or Will: Which Costs Less?

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How Much Does a Revocable Living Trust Cost?

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How Much Does a Will Cost?

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How Do I Name a Guardian for My Minor Children?

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