Estate planning at RoundPoint
How to protect 1 RoundPoint accounts — file death claims
RoundPoint Customer Service (loan servicing)
General correspondence: RoundPoint, PO Box 19409, Charlotte, NC 28219-9409. Notices of error / information requests (qualified written requests): RoundPoint, Attn: Customer Resolution, PO Box 19789, Charlotte, NC 28219-9409. Payments: RoundPoint Mortgage Servicing LLC, PO Box 650011, Dallas, TX 75265-0011.
RoundPoint Customer Service (loan servicing)
General correspondence: RoundPoint, PO Box 19409, Charlotte, NC 28219-9409. Notices of error / information requests (qualified written requests): RoundPoint, Attn: Customer Resolution, PO Box 19789, Charlotte, NC 28219-9409. Payments: RoundPoint Mortgage Servicing LLC, PO Box 650011, Dallas, TX 75265-0011.
RoundPoint Customer Service (loan servicing)
General correspondence: RoundPoint, PO Box 19409, Charlotte, NC 28219-9409. Notices of error / information requests (qualified written requests): RoundPoint, Attn: Customer Resolution, PO Box 19789, Charlotte, NC 28219-9409. Payments: RoundPoint Mortgage Servicing LLC, PO Box 650011, Dallas, TX 75265-0011.
When a borrower at RoundPoint dies, the loan does not simply disappear. The executor contacts RoundPoint to establish authority, learn the payoff amount, and choose how to handle the balance under the servicer's procedures and applicable law.
RoundPoint provides specific procedures for both proactive estate planning and filing claims after a death.
Preparing your estate
Beneficiaries and trust funding
How to review 1 account types at RoundPoint.
View details →When someone dies
Death claim process
6-step process, 6 required documents, and contact information for survivors.
View details →Frequently asked questions
Yes. The mortgage debt remains owed and payments continue to be due while ownership and successor-in-interest status are documented. Keeping the loan current avoids late fees and protects the home from foreclosure. A co-borrower, the estate, or an heir can make payments during this period; mail them to RoundPoint Mortgage Servicing LLC, PO Box 650011, Dallas, TX 75265-0011.
Yes. You can refinance the inherited mortgage with a new loan in your own name, which may change the rate and payment and requires qualifying on your own credit, income, and assets. Alternatively, the home can be sold; the outstanding balance is paid from the sale proceeds at closing before any funds go to the heirs, and the remainder is distributed according to the will, trust, or probate court.
Sources
Data sourced from RoundPoint primary sources (4 pages reviewed). How we research.
RoundPoint Customer Service (loan servicing)
General correspondence: RoundPoint, PO Box 19409, Charlotte, NC 28219-9409. Notices of error / information requests (qualified written requests): RoundPoint, Attn: Customer Resolution, PO Box 19789, Charlotte, NC 28219-9409. Payments: RoundPoint Mortgage Servicing LLC, PO Box 650011, Dallas, TX 75265-0011.
RoundPoint Customer Service (loan servicing)
General correspondence: RoundPoint, PO Box 19409, Charlotte, NC 28219-9409. Notices of error / information requests (qualified written requests): RoundPoint, Attn: Customer Resolution, PO Box 19789, Charlotte, NC 28219-9409. Payments: RoundPoint Mortgage Servicing LLC, PO Box 650011, Dallas, TX 75265-0011.
RoundPoint Customer Service (loan servicing)
General correspondence: RoundPoint, PO Box 19409, Charlotte, NC 28219-9409. Notices of error / information requests (qualified written requests): RoundPoint, Attn: Customer Resolution, PO Box 19789, Charlotte, NC 28219-9409. Payments: RoundPoint Mortgage Servicing LLC, PO Box 650011, Dallas, TX 75265-0011.
Estate planning articles
Learn how to protect your RoundPoint accounts and other assets with trusts, beneficiary designations, and estate planning documents.
