How to protect 12 Ohio National accounts — manage beneficiaries by phone, fund a trust by mail, and file death claims
Brand change
The Ohio National Life Insurance Company is now AuguStar Life Insurance Company, a Constellation Insurance company. The rebrand was announced July 17, 2023 (legal name change effective Q4 2023) following Constellation's sponsored demutualization acquisition, completed March 2022. Existing Ohio National policies and annuity contracts remain in force under the same legal entity. ohionational.com no longer serves a homepage — it redirects to welcometoaugustar.com — and all claims, forms, and servicing now run through AuguStar Financial (augustarfinancial.com). Effective July 2023.
The procedures below reflect Ohio National's accounts. Account servicing may transfer as the change takes effect.
AuguStar Financial — Life and Disability Income Insurance Customer Service
Life / disability income: AuguStar Financial, P.O. Box 237, Cincinnati, OH 45201-0237. Annuities: AuguStar Financial, P.O. Box 5308, Cincinnati, OH 45201-5308 (overnight: 4526 Cornell Rd, Blue Ash, OH 45241). Retirement plans: P.O. Box 5358, Cincinnati, OH 45201-5358. Corporate headquarters: AuguStar Financial, One Financial Way, Cincinnati, OH 45242.
AuguStar Financial — Life and Disability Income Insurance Customer Service
Life / disability income: AuguStar Financial, P.O. Box 237, Cincinnati, OH 45201-0237. Annuities: AuguStar Financial, P.O. Box 5308, Cincinnati, OH 45201-5308 (overnight: 4526 Cornell Rd, Blue Ash, OH 45241). Retirement plans: P.O. Box 5358, Cincinnati, OH 45201-5358. Corporate headquarters: AuguStar Financial, One Financial Way, Cincinnati, OH 45242.
AuguStar Financial Claims (formerly Ohio National)
Life and disability claims: AuguStar Financial, P.O. Box 237, Cincinnati, OH 45201-0237. Annuity claims: AuguStar Financial, P.O. Box 5308, Cincinnati, OH 45201-5308.
Ohio National is a insurance company with 12 products relevant to estate planning. Life insurance and annuity proceeds transfer directly to named beneficiaries outside of probate, making beneficiary designations one of the most important estate planning steps for Ohio National policyholders.
Managing beneficiaries at Ohio National is straightforward—changes can be made by mail and by phone, typically taking auguStar publishes no processing SLA. The form must reach AuguStar within 90 days of the owner's signature date or it will not be honored.. Trust funding is also available, allowing families to name a trust as the policy beneficiary or establish an irrevocable life insurance trust (ILIT).
Ohio National provides specific procedures for both proactive estate planning and filing claims after a death.
Preparing your estate
How to update beneficiaries by phone, fund a trust by mail, and review 12 account types at Ohio National.
View details →When someone dies
11-step process, 7 required documents, and contact information for survivors.
View details →They will pay the TRUST, never the trustee personally. AuguStar's Beneficiary Change Request Information Sheet (V-4614-A) states that AuguStar "will not pay an individual trustee but rather the trust as a whole," and that it is not responsible for and will not perform any administration or payment restrictions written inside the trust — the named trustee is responsible for distributing the funds per the trust terms. To designate the trust correctly on form V-4614, provide the full name of the trust exactly as it appears on the trust document plus either the date the trust was created or its Taxpayer Identification Number (a testamentary trust does not need the creation date). Two things also worth knowing: the form must reach AuguStar within 90 days of your signature date, and you must restate BOTH the primary and contingent beneficiaries even if you are only changing one of the two tiers.
AuguStar will process it, but its own forms tell you why you usually should not. The Ownership Change Request (V-4611) warns in its Important block that "this change in ownership may be considered a taxable distribution," and the companion information sheet repeats that certain ownership changes are a taxable event for the current owner. Under IRC 72(u), a deferred annuity held by a non-natural person — which includes most trusts — generally loses its tax deferral. And if the contract carries a Guaranteed Lifetime Withdrawal Benefit rider, V-4611-A states that ownership can move to a trust without violating the Single GLWB rider only if the current owner is the SOLE beneficial owner of the trust; violate it and the joint benefits terminate while the full rider charge keeps being assessed. The Trustee Certification form (V-4603) makes you certify to that sole-beneficial-owner fact. The clean alternative is the one that costs nothing: leave the annuity titled in your name and name the trust as BENEFICIARY on form V-4614. That keeps the deferral, keeps the rider, and still routes the money to the trust outside probate. A life insurance policy is the opposite case — that one genuinely belongs in an irrevocable life insurance trust.
Data sourced from Ohio National primary sources (19 pages reviewed). How we research.
AuguStar Financial — Life and Disability Income Insurance Customer Service
Life / disability income: AuguStar Financial, P.O. Box 237, Cincinnati, OH 45201-0237. Annuities: AuguStar Financial, P.O. Box 5308, Cincinnati, OH 45201-5308 (overnight: 4526 Cornell Rd, Blue Ash, OH 45241). Retirement plans: P.O. Box 5358, Cincinnati, OH 45201-5358. Corporate headquarters: AuguStar Financial, One Financial Way, Cincinnati, OH 45242.
AuguStar Financial — Life and Disability Income Insurance Customer Service
Life / disability income: AuguStar Financial, P.O. Box 237, Cincinnati, OH 45201-0237. Annuities: AuguStar Financial, P.O. Box 5308, Cincinnati, OH 45201-5308 (overnight: 4526 Cornell Rd, Blue Ash, OH 45241). Retirement plans: P.O. Box 5358, Cincinnati, OH 45201-5358. Corporate headquarters: AuguStar Financial, One Financial Way, Cincinnati, OH 45242.
AuguStar Financial Claims (formerly Ohio National)
Life and disability claims: AuguStar Financial, P.O. Box 237, Cincinnati, OH 45201-0237. Annuity claims: AuguStar Financial, P.O. Box 5308, Cincinnati, OH 45201-5308.
Learn how to protect your Ohio National accounts and other assets with trusts, beneficiary designations, and estate planning documents.
Learn how to protect your Ohio National accounts and other assets with trusts, beneficiary designations, and estate planning documents.