Estate planning at Novo

How to protect 3 Novo accounts — file death claims

Novo

Subsidiary of Novo Platform Inc.

Novo Support (in-app ticket; email only if you cannot log in — no phone support)

Mailing Address

Novo Platform Inc., Attn: Legal/Compliance Team, P.O. Box 363, New York, NY 10272 (the legal/compliance address published in Novo's privacy notice — not a claims address; account matters go through in-app support or support@novo.co)

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Novo Support (in-app ticket; email only if you cannot log in — no phone support)

Emailsupport@novo.co

Mailing Address

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Novo Support — deceased account user (in-app ticket, or support@novo.co if you cannot log in)

Emailsupport@novo.co

Middlesex Federal Savings, F.A. (partner bank holding the deposits)

617-666-4700

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Verified Jul 2026

Novo offers 3 consumer accounts that interact with estate planning in distinct ways. Understanding the transfer methods available for each account type helps families keep assets out of probate and ensure they pass to the right people.

Beneficiary management at Novo is handled through direct contact.

Novo has documented procedures for both preparing accounts during your lifetime and handling claims when an account holder passes away.

Preparing your estate

Beneficiaries and trust funding

How to review 3 account types at Novo.

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When someone dies

Death claim process

8-step process, 2 required documents, and contact information for survivors.

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Frequently asked questions

Through the app or by email — Novo offers no phone support and has no branches. If you can log in to the account, open a support ticket under Support in the Novo app or web experience. If you cannot log in, email support@novo.co from the email address on the account or application. On the authority side, Novo says a fiduciary can be added as one added user on an existing account, and a trustee can open or manage an account, only if they are named in a valid trust document or appointed by a court (an executor, administrator, or conservator) — and the documentation must be provided so Novo can verify the authority. A surviving spouse or heir without such a document has no standing with Novo. The deposits themselves are held by the partner bank, Middlesex Federal Savings, F.A. (617-666-4700), but Novo services the account and is the party to work with.

No, and it would be the wrong move even if Novo allowed it. A Novo account is a business deposit account: the cash belongs to the business. What belongs in your revocable living trust is the BUSINESS INTEREST — the LLC membership interest or the shares — not the operating checking account. Assign the business interest to the trust in the entity's records and on the trust's schedule of assets, and the account follows the business. Novo will let a trustee open or manage a business account only where the trustee is authorized to act on behalf of the business, evidenced by a trust document or a court appointment; that is a question of authority over the business, not of the trust owning the bank account.