Estate planning at Liberty Mutual
How to protect 8 Liberty Mutual accounts — manage beneficiaries online, fund a trust online, and file claims through Liberty Mutual's Life Insurance Policy Service
Liberty Mutual Life Insurance Customer Service
Phone1-800-290-8711
Toll-Free1-800-290-8711
Mailing Address
Liberty Life Assurance Company of Boston, 100 Liberty Way, Dover, NH 03820
Liberty Mutual General Customer Service
Liberty Mutual / Liberty Life Policyholder Services
Liberty Mutual Life Insurance Sales
Protective Life Policy Service (legacy policies)
Protective Life Claims (legacy policies)
WebsiteLearn more→
Life Insurance Policy Service
Phone1-800-451-7065
Mailing Address
Liberty Life Assurance Company of Boston, 100 Liberty Way, Dover, NH 03820
Ethos Customer Support (new policies, via help.ethos.com)
Protective Life Policy Service (legacy policies)
WebsiteLearn more→
Protective Life Claims (legacy policies) / Ethos issuing carrier (new policies)
Phone1-800-424-1592
Fax205-268-6833
Mailing Address
Claims, P.O. Box 12486, Birmingham, AL 35202
Ethos help center (new policies, April 2026+)
WebsiteNotify online→
Verified May 2026
Liberty Mutual offers 8 insurance products that play a central role in estate planning. Because policy proceeds pass directly to named beneficiaries—bypassing probate entirely—keeping designations current is one of the highest-impact steps policyholders can take.
Liberty Mutual lets account holders update beneficiary designations online, by mail, and by phone, typically taking online changes are processed and recorded within a few business days; mail submissions take 2-4 weeks for processing. Trust funding is also available, allowing families to name a trust as the policy beneficiary or establish an irrevocable life insurance trust (ILIT).
Liberty Mutual has documented procedures for both preparing accounts during your lifetime and handling claims when an account holder passes away.
Preparing your estate
Beneficiaries and trust funding
How to manage beneficiaries online, fund a trust online, and review 8 account types at Liberty Mutual.
View details →When someone dies
Death claim process
Contact Liberty Mutual's Life Insurance Policy Service to file a claim. 4-step process, 8 required documents, and contact information for survivors.
View details →For questions about any of these procedures, contact Liberty Mutual's Life Insurance Policy Service at 1-800-451-7065.
Frequently asked questions
For new life insurance policies issued through Liberty Mutual's Ethos partnership (April 2026 and later), log in to your Ethos account at ethos.com and add or update beneficiaries through the policy details. Provide the full legal trust name, the date the trust was established, and the trust EIN. If the Ethos portal does not accept a trust beneficiary online for your specific issuing carrier (Legal & General America, Ameritas, CMFG Life, or Senior Life Insurance Company), contact Ethos customer support at help.ethos.com to request the carrier-specific Change of Beneficiary Request Form. The change becomes effective from the signing date once approved and recorded by the issuing carrier.
Sources
- libertymutual.com
- ethos.com
- public.libertymutual-cdn.com
- protective.com
- claims.protective.com
- help.ethos.com
- investors.ethos.com
- libertymutualgroup.com
Data sourced from Liberty Mutual primary sources (19 pages reviewed). How we research.
Liberty Mutual Life Insurance Customer Service
Phone1-800-290-8711
Toll-Free1-800-290-8711
Mailing Address
Liberty Life Assurance Company of Boston, 100 Liberty Way, Dover, NH 03820
Liberty Mutual General Customer Service
Liberty Mutual / Liberty Life Policyholder Services
Liberty Mutual Life Insurance Sales
Protective Life Policy Service (legacy policies)
Protective Life Claims (legacy policies)
WebsiteLearn more→
Life Insurance Policy Service
Phone1-800-451-7065
Mailing Address
Liberty Life Assurance Company of Boston, 100 Liberty Way, Dover, NH 03820
Ethos Customer Support (new policies, via help.ethos.com)
Protective Life Policy Service (legacy policies)
WebsiteLearn more→
Protective Life Claims (legacy policies) / Ethos issuing carrier (new policies)
Phone1-800-424-1592
Fax205-268-6833
Mailing Address
Claims, P.O. Box 12486, Birmingham, AL 35202
Ethos help center (new policies, April 2026+)
WebsiteNotify online→
Verified May 2026
Estate planning articles
Learn how to protect your Liberty Mutual accounts and other assets with trusts, beneficiary designations, and estate planning documents.
