What to do when a J.P. Morgan account holder dies
Contact J.P. Morgan's J.P. Morgan Securities Estate Settlements — 7-step process, 11 required documents, and several weeks from the complete packet to distribution, depending on account type and how much documentation the state and the registration require

J.P. Morgan Wealth Management
J.P. Morgan Securities Estate Settlements
J.P. Morgan Securities Estate Settlements
J.P. Morgan Securities LLC, Attn: Account Processing, Mail Code: IL1-0291, 10 South Dearborn St., Chicago, IL 60603-5506
After an account holder at J.P. Morgan dies, accounts with beneficiary designations or trust ownership transfer to the designated recipients without probate. Solely-owned accounts require the estate's representative to contact J.P. Morgan's J.P. Morgan Securities Estate Settlements at 1-800-648-4782 with the proper legal authority documents.
Death claims at J.P. Morgan can be started through an online portal, which streamlines the initial notification and document upload. Phone and mail options are also available.
Death claim process
Here is the step-by-step death claim process at J.P. Morgan:
Filing a claim
- The decedent's full legal name and Social Security number
- A copy of the death certificate (at notification or as soon as you have it)
- Investment account numbers, if you know them
- Your full name, Social Security number, contact email, mailing address, and relationship to the decedent
- Account information is only released to a fiduciary of the estate, an attorney acting for the estate, or a named TOD/IRA beneficiary
- TOD brokerage account: certified death certificate, a sworn affidavit in the form JPMS requires, and any state inheritance-tax waiver; if the affidavit is signed by the personal representative, the letters of administration must be dated no more than 60 business days before the affidavit
- Estate (no TOD, no beneficiary): the court appointment naming the executor or administrator, dated within 12 months, with a visible court seal
- Trust named as beneficiary: the trust documents JPMS requests — payment is made to the trust itself, never to the individuals behind it
Required Documents
- Certified death certificate (copy with a visible seal; JPMS may require a certified copy)
- Government-issued ID for the claimant
- Court appointment designating the executor or administrator, dated within 12 months, with a visible court seal
- Payment distribution forms provided by J.P. Morgan Securities Estate Settlements
- Sworn beneficiary affidavit for TOD accounts (letters of administration, if used, dated within 60 business days of the affidavit)
- Inheritance or estate tax waiver where the decedent's state requires one
- Affidavit of domicile and debts, apostille seal, U.S. transfer certificate, or certificate of translation, depending on the decedent's domicile
- Guardianship documents for a minor or incapacitated beneficiary
- W-8BEN where the beneficiary is not a U.S. person
- Trust documents where a trust is the named beneficiary
- Valuation/Cost Basis Modification (Step-up) Request (33654_CYI) plus death certificate, to obtain a date-of-death valuation
What to know at this institution
What the JPMS account agreement (General Terms and Conditions 33000gtc_CWM v9.0) actually says about death, beyond the marketing pages: Section 17 lets JPMS, at its sole discretion, restrict or terminate the account on notice of death and require death certificates, inheritance or estate tax waivers, medical opinions, or any other document it deems advisable to protect itself against loss. Orders the decedent placed stay binding until JPMS has ACTUAL notice of the death, and the estate remains liable for anything that accrued before that notice — so notify promptly and in writing. Before JPMS will take direction from an executor, guardian, or attorney-in-fact, it must receive an official writing with certified documentation of the change in status. Registration drives the outcome: a JTWROS account vests entirely in the survivor; a tenants-in-common account is split in equal shares among the number of owners as of the close of business on the day of death unless JPMS was told otherwise in writing; on a community property account the survivor must give JPMS written notice immediately, and the decedent's estate and the survivor stay jointly and severally liable for transactions initiated before that notice. Removing a deceased joint owner from a community property, tenants-by-the-entirety, or tenants-in-common account triggers a separate verification through the Estate Services department. Chase deposit, credit card, auto, and mortgage accounts are settled separately by Chase Estate Services at 1-866-926-6909.
Prepare your letter of instruction to J.P. Morgan
J.P. Morgan asks for a letter of instruction alongside its claim form. We prepare a transmittal cover letter and the enclosure checklist J.P. Morgan requires.
Build your letter of instructionProcessing timelines at J.P. Morgan: Several weeks from the complete packet to distribution, depending on account type and how much documentation the state and the registration require. Incomplete documentation is the most common cause of delays—submitting all required documents with the initial claim helps avoid additional processing time.
J.P. Morgan requires several documents to process a claim, including Certified death certificate (copy with a visible seal; JPMS may require a certified copy), Government-issued ID for the claimant, and Court appointment designating the executor or administrator, dated within 12 months, with a visible court seal, and additional documentation depending on the account type. Certified copies are typically needed—photocopies are generally not accepted for death certificates or court documents.
Frequently asked questions
The Transfer on Death Agreement lists the eligible asset types — cash, CDs, U.S. government bonds, notes and bills, corporate and municipal bonds, mutual funds, listed and OTC stocks, unit investment trusts, options, and commodities — and then names four categories that are specifically NOT eligible for TOD treatment: life insurance, fixed and variable annuities, precious metals, and limited partnership interests. You may hold those in a TOD account while you are alive, but on your death they become part of your probate estate and pass under your will instead of to the TOD beneficiaries. If your account holds any of them, a trust-titled account is the only way to keep the whole account out of probate.
No. Under the Transfer on Death Agreement, the named TOD beneficiaries take the account assets even if the will or living trust directs a contrary disposition. The single exception is a will or trust that specifically and expressly revokes the TOD designation — and even then, unless J.P. Morgan Securities receives timely actual notice of the revocation, it will deliver the assets to the TOD beneficiaries once they present proof of entitlement. JPMS also has no obligation to locate beneficiaries or to verify what they submit, and it is the beneficiaries who must initiate the transfer.
It depends on which account, and the two rules are different. On a TOD brokerage account, if you did not select "Per Stirpes" for that beneficiary, their share is redistributed among the surviving beneficiaries in PROPORTION to their designated shares (the form's own example: an account left "Abel 50%, Baker 25%, Cain 25%" where Baker dies first pays Abel two-thirds and Cain one-third). On an IRA, the IRA Beneficiary Update Request says the deceased beneficiary's share is divided EQUALLY among the surviving beneficiaries at that level. If you selected Per Stirpes on either form, the share goes to that beneficiary's living descendants — and on the IRA the personal representative of your estate has to identify them. If every TOD beneficiary predeceases you, the personal representative can present evidence of that and have the assets paid to the estate.
The trust must have a valid tax identification number, and Section 4 of the IRA Beneficiary Update Request makes you certify one of two things: (A) that the trust satisfies Treasury Regulation 1.401(a)(9)-4 Q&A-5(b) — valid under state law, irrevocable at your death, identifying its beneficiaries and their interests by name or specific relation, with the trustee obligated to hand JPMS the trust instrument or a certified beneficiary list; or (B) that it does not, in which case your IRA is treated as having no designated beneficiary for RMD and post-death payout purposes. Either way, JPMS pays only the trust: it will not open inherited IRAs for, or make payments to, the trust's individual beneficiaries or any sub-trusts, and separate accounting per trust beneficiary is not permitted.
Only if the person who died was not the primary account holder. The JPMS account reports taxes under the primary account holder's Social Security number, so the Remove a Joint Account Holder form cannot be used to remove the primary owner — if the primary owner died, the surviving holders have to open a new JPMS brokerage account and move the assets into it. To remove a non-primary joint owner, all remaining account holders sign the same form (it requires printing and notarization) and attach a copy of the death certificate. On a community property, tenants-by-the-entirety, or tenants-in-common account, JPMS runs a separate verification through its Estate Services department first. Also note the registration decides the split: JTWROS vests the whole account in the survivors, while a tenants-in-common account is divided into equal shares by owner count as of the close of business on the day of death unless JPMS was told in writing that ownership was unequal.
J.P. Morgan's J.P. Morgan Securities Estate Settlements can be reached by phone at 1-800-648-4782 for questions throughout the claims process.
Multiple J.P. Morgan investment accounts may mean multiple claims. Some account types can be processed together, but others require their own documentation. Check with the J.P. Morgan Securities Estate Settlements to confirm what applies.
Sources
Data sourced from J.P. Morgan primary sources (16 pages reviewed). How we research.

J.P. Morgan Wealth Management
J.P. Morgan Securities Estate Settlements
J.P. Morgan Securities Estate Settlements
J.P. Morgan Securities LLC, Attn: Account Processing, Mail Code: IL1-0291, 10 South Dearborn St., Chicago, IL 60603-5506
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