What to do when a Human Interest account holder dies
Contact Human Interest — 4-step process, 6 required documents, and varies by plan; contact human interest support for specific timeline
Customer Support
Phone1-855-622-7824
Mailing Address
655 Montgomery Street, Suite 1800, San Francisco, CA 94111
Sales
WebsiteLearn more→
Customer Support
Phone1-855-622-7824
Mailing Address
655 Montgomery Street, Suite 1800, San Francisco, CA 94111
Sales
WebsiteLearn more→
Verified Apr 2026
When a Human Interest account holder passes away, the next step depends on how the retirement accounts were set up. Accounts with beneficiary designations or trust ownership transfer outside of probate. Accounts titled solely in the deceased's name require the estate's legal representative to work with Human Interest's Death Claims (1-855-622-7824) to access and distribute the funds.
Gather the account holder's full name, date of birth, and any known account or policy numbers before contacting Human Interest. A certified death certificate is the primary document required to start any claim.
Death claim process
Follow these steps to file a death claim with Human Interest:
Filing a claim
1
Report the death of the plan participant:
- Contact Human Interest at (855) 622-7824
- The employer/plan sponsor may also need to notify Human Interest through the employer dashboard
2
Human Interest support team will provide specific instructions and required claim forms.
3
Gather and submit required documentation:
- Submit a certified copy of the death certificate
- Complete the beneficiary distribution claim form provided by Human Interest
- Provide identification and any additional documentation based on beneficiary type
4
Distribution processing:
- Death benefit distributions undergo 3(16) fiduciary review and approval per plan terms
- Distribution is processed according to the plan document and beneficiary designation on file
Required Documents
- Certified copy of death certificate
- Government-issued photo ID for each beneficiary
- Completed beneficiary distribution claim form (provided by Human Interest)
- Trust documentation (if trust is the designated beneficiary)
- IRS Form W-9 for each beneficiary (or W-8BEN for non-US persons)
- Letters of administration or court appointment (if no beneficiary designated)
Death benefit distributions require 3(16) fiduciary review and approval per the Human Interest Terms of Service. The employer/plan sponsor may need to approve certain distribution requests. Specific claim procedures and forms are provided upon contacting support, as they are not publicly available on the website.
How long the process takes at Human Interest: Varies by plan; contact Human Interest support for specific timeline. The most common reason for delays is missing or incomplete documentation, so submitting everything upfront is the best way to keep things moving.
Documentation required by Human Interest includes Certified copy of death certificate, Government-issued photo ID for each beneficiary, and Completed beneficiary distribution claim form (provided by Human Interest), along with additional paperwork that varies by account type. All death certificates and court documents must be certified copies.
Frequently asked questions
The (k)ickstart program provides 3% cash back (minimum $100, maximum $250) on qualifying 401(k) or 403(b) contributions for eligible employees earning $60,000 or less in gross income over a 12-month qualifying period. Participants must defer at least 8% of pay for 12 consecutive months to qualify. Cash back is delivered as a Visa or Mastercard prepaid card. The claim form must be submitted within 6 months of completing the saving period. The program also includes a free 10-part (k)ickstart classroom educational series.
The employer or plan sponsor should notify Human Interest by calling (855) 622-7824. The support team will provide claim forms and documentation requirements. A certified death certificate, completed beneficiary distribution claim form, government-issued photo ID for each beneficiary, and IRS Form W-9 (or W-8BEN for non-US persons) are typically required. Death benefit distributions undergo 3(16) fiduciary review and approval per the plan terms.
Human Interest's Death Claims can be reached by phone at 1-855-622-7824 and email at support@humaninterest.com for questions throughout the claims process.
If the deceased held multiple Human Interest retirement accounts, each may require a separate claim or have different documentation requirements. The Death Claims can confirm which accounts require individual attention and which can be processed together.
Customer Support
Phone1-855-622-7824
Mailing Address
655 Montgomery Street, Suite 1800, San Francisco, CA 94111
Sales
WebsiteLearn more→
Customer Support
Phone1-855-622-7824
Mailing Address
655 Montgomery Street, Suite 1800, San Francisco, CA 94111
Sales
WebsiteLearn more→
Verified Apr 2026
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