What to do when a Greylock FCU account holder dies

Processing timelines at Greylock FCU: POD and joint accounts processed upon verification of documents; estate accounts vary based on Massachusetts probate requirements. Incomplete documentation is the most common cause of delays—submitting all required documents with the initial claim helps avoid additional processing time.

Greylock FCU requires several documents to process a claim, including Certified death certificate (5-10 certified copies recommended), Government-issued photo ID for claimant, and Letters Testamentary or Letters of Administration (if no POD/joint account), and additional documentation depending on the account type. Certified copies are typically needed—photocopies are generally not accepted for death certificates or court documents.

Greylock FCU's Member Services (Death Claims) can be reached by phone at 1-800-207-5555 for questions throughout the claims process.

If the deceased held multiple Greylock FCU accounts, each may require a separate claim or have different documentation requirements. The Member Services (Death Claims) can confirm which accounts require individual attention and which can be processed together.