Estate planning at Freedom Mortgage
How to protect 4 Freedom Mortgage accounts — file death claims
Freedom Mortgage Customer Care
Phone1-855-690-5900
Mailing Address
Payments (Eastern US): Freedom Mortgage Corporation, P.O. Box 6656, Chicago, IL 60680-6656. Payments (Western US): Freedom Mortgage Corporation, P.O. Box 7230, Pasadena, CA 91109-7230. Payoff requests: P.O. Box 50485, Indianapolis, IN 46250-0401. Corporate: 951 Yamato Road, Suite 175, Boca Raton, FL 33431.
Loan Advisor Line (assumptions / new loans)
WebsiteLearn more→
Freedom Mortgage Customer Care
Phone1-855-690-5900
Mailing Address
Payments (Eastern US): Freedom Mortgage Corporation, P.O. Box 6656, Chicago, IL 60680-6656. Payments (Western US): Freedom Mortgage Corporation, P.O. Box 7230, Pasadena, CA 91109-7230. Payoff requests: P.O. Box 50485, Indianapolis, IN 46250-0401. Corporate: 951 Yamato Road, Suite 175, Boca Raton, FL 33431.
Loan Advisor Line (assumptions / new loans)
WebsiteLearn more→
Freedom Mortgage Successor in Interest / Deceased Borrower
Phone1-855-690-5900
Mailing Address
Freedom Mortgage Corp, P.O. Box 50485, Indianapolis, IN 46250-0485
Loan Advisor Line (assumption)
Verified Jul 2026
Freedom Mortgage is a mortgage servicer, so the estate planning question is about a debt, not an asset. When the borrower dies, the estate must notify Freedom Mortgage and resolve the outstanding balance—through payoff, assumption, discharge, or surrender depending on the loan—rather than name a beneficiary.
There are two sides to estate planning at Freedom Mortgage: setting things up while you're alive, and the process survivors follow after a death.
Preparing your estate
Beneficiaries and trust funding
How to review 4 account types at Freedom Mortgage.
View details →When someone dies
Death claim process
5-step process, 4 required documents, and contact information for survivors.
View details →Frequently asked questions
No. Freedom Mortgage states that becoming a successor in interest does not make you liable for the loan or require you to make mortgage payments; that liability remains with the borrowers named on the mortgage. The property is still subject to the terms of the mortgage, so payments keep the loan in good standing. If the loan is not kept current, the home could enter foreclosure, which could affect the successor's ownership interest and ability to sell.
Successor-in-interest and estate documents go to Freedom Mortgage Corp, P.O. Box 50485, Indianapolis, IN 46250-0485. Payoff requests go to P.O. Box 50485, Indianapolis, IN 46250-0401, or by email to FreedomPayoffRequest@FreedomMortgage.com. Payments go to P.O. Box 6656, Chicago, IL 60680-6656 for Eastern-US borrowers or P.O. Box 7230, Pasadena, CA 91109-7230 for Western-US borrowers. Customer Care is 855-690-5900.
After confirming your successor-in-interest status, Freedom Mortgage can discuss loss mitigation options such as a repayment plan, loan modification, or forbearance if payments are behind, assumption of the loan by a successor who wants to keep the home, or selling the property and paying the loan from the proceeds. Assumption and loss mitigation are handled through the loan advisor line at 877-220-5533 and Customer Care at 855-690-5900.
Sources
Data sourced from Freedom Mortgage primary sources (3 pages reviewed). How we research.
Freedom Mortgage Customer Care
Phone1-855-690-5900
Mailing Address
Payments (Eastern US): Freedom Mortgage Corporation, P.O. Box 6656, Chicago, IL 60680-6656. Payments (Western US): Freedom Mortgage Corporation, P.O. Box 7230, Pasadena, CA 91109-7230. Payoff requests: P.O. Box 50485, Indianapolis, IN 46250-0401. Corporate: 951 Yamato Road, Suite 175, Boca Raton, FL 33431.
Loan Advisor Line (assumptions / new loans)
WebsiteLearn more→
Freedom Mortgage Customer Care
Phone1-855-690-5900
Mailing Address
Payments (Eastern US): Freedom Mortgage Corporation, P.O. Box 6656, Chicago, IL 60680-6656. Payments (Western US): Freedom Mortgage Corporation, P.O. Box 7230, Pasadena, CA 91109-7230. Payoff requests: P.O. Box 50485, Indianapolis, IN 46250-0401. Corporate: 951 Yamato Road, Suite 175, Boca Raton, FL 33431.
Loan Advisor Line (assumptions / new loans)
WebsiteLearn more→
Freedom Mortgage Successor in Interest / Deceased Borrower
Phone1-855-690-5900
Mailing Address
Freedom Mortgage Corp, P.O. Box 50485, Indianapolis, IN 46250-0485
Loan Advisor Line (assumption)
Verified Jul 2026
Estate planning articles
Learn how to protect your Freedom Mortgage accounts and other assets with trusts, beneficiary designations, and estate planning documents.
