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Firstmark Services

Subsidiary of Nelnet, Inc.

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Firstmark Services loans and your estate

A debt, not an asset: nothing to designate or retitle

Firstmark Services balances are a debt, not an asset. There is nothing to designate a beneficiary on and nothing to retitle into a trust. Whether a balance is discharged at the borrower's death or owed by the estate depends on the loan's terms.

When the borrower dies, Firstmark Services is notified with proof of death. The steps and required documents are on the death claim page.

Firstmark Services accounts carry no beneficiary designation, because there is nothing to leave: the balance is owed, not held.

Trusts and Firstmark Services loans

Firstmark Services balances cannot be moved into a trust. Trust funding retitles what someone owns, and a loan is owed.

SimplyTrustSimplyTrust Editorial·

Sources

Data sourced from Firstmark Services primary sources (9 pages reviewed). How we research.

Firstmark Services estate support

Firstmark Services Customer Service (FirstmarkServices.com accounts)

Firstmark.MyLoanManager.com accounts

Fax

1-866-258-9233

Hours

Monday-Friday 7:00 AM-8:00 PM CT (except holidays)

Mailing address

Written correspondence: Firstmark Services, P.O. Box 82522, Lincoln, NE 68501-2522. Payments: Firstmark Services, P.O. Box 2977, Omaha, NE 68103-2977.

Estate requests go through general customer service.

Verified Sep 2026

Estate planning articles

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