What happens to your Firstmark Services accounts when you die

Covers 3 lending accounts — all transfer through probate

Firstmark Services

Subsidiary of Nelnet, Inc.

firstmarkservices.com
Firstmark Services logo

Firstmark Services Customer Service

Fax1-866-258-9233
Mailing Address

Written correspondence: Firstmark Services, P.O. Box 82522, Lincoln, NE 68501-2522. Payments: Firstmark Services, P.O. Box 2977, Omaha, NE 68103-2977. (Firstmark.MyLoanManager.com portal accounts: phone 844-649-2917; correspondence P.O. Box 82546, Lincoln, NE 68501-2532; payments P.O. Box 2595, Omaha, NE 68103.)

Firstmark Services Customer Service

Fax1-866-258-9233
Mailing Address

Written correspondence: Firstmark Services, P.O. Box 82522, Lincoln, NE 68501-2522. Payments: Firstmark Services, P.O. Box 2977, Omaha, NE 68103-2977. (Firstmark.MyLoanManager.com portal accounts: phone 844-649-2917; correspondence P.O. Box 82546, Lincoln, NE 68501-2532; payments P.O. Box 2595, Omaha, NE 68103.)

Firstmark Services (Deceased Borrower / Representative Designation)

Fax1-866-258-9233
Mailing Address

Firstmark Services, P.O. Box 82522, Lincoln, NE 68501-2522

Verified Jul 2026

Firstmark Services balances are a debt, not an asset. There is nothing to designate a beneficiary on and nothing to retitle into a trust: what the account holder owes at death becomes a claim against the estate, paid from estate assets before anything is distributed to heirs.

Estate planning around Firstmark Services means knowing the balance exists. An executor pays the estate's debts before its heirs, so an unlisted balance is what stalls an estate late — after distributions have already gone out. Relatives do not personally inherit the debt; a co-signer or joint account holder remains obligated on their own account.

When the account holder dies, the executor notifies Firstmark Services, obtains the balance owed as of the date of death, and resolves it through the estate's creditor process. The steps and required documents are on the death claim page.

Firstmark Services accounts carry no beneficiary designation, because there is nothing to leave: the balance is owed, not held. It is settled by the estate as a creditor claim rather than passed to anyone.

Why trust accounts are not available

Firstmark Services balances cannot be moved into a trust. Trust funding retitles what someone OWNS; a debt stays with the estate, which pays it before the trust or the heirs receive anything.

SimplyTrustSimplyTrust Editorial·

Sources

Data sourced from Firstmark Services primary sources (3 pages reviewed). How we research.

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