Estate planning at Firstmark Services
How to protect 3 Firstmark Services accounts — file death claims
Firstmark Services Customer Service
Written correspondence: Firstmark Services, P.O. Box 82522, Lincoln, NE 68501-2522. Payments: Firstmark Services, P.O. Box 2977, Omaha, NE 68103-2977. (Firstmark.MyLoanManager.com portal accounts: phone 844-649-2917; correspondence P.O. Box 82546, Lincoln, NE 68501-2532; payments P.O. Box 2595, Omaha, NE 68103.)
Firstmark Services Customer Service
Written correspondence: Firstmark Services, P.O. Box 82522, Lincoln, NE 68501-2522. Payments: Firstmark Services, P.O. Box 2977, Omaha, NE 68103-2977. (Firstmark.MyLoanManager.com portal accounts: phone 844-649-2917; correspondence P.O. Box 82546, Lincoln, NE 68501-2532; payments P.O. Box 2595, Omaha, NE 68103.)
Firstmark Services (Deceased Borrower / Representative Designation)
Firstmark Services, P.O. Box 82522, Lincoln, NE 68501-2522
Firstmark Services services loans, which means at death the focus is settling what is owed. The estate notifies Firstmark Services, provides documentation of authority, and works through payoff or the loan-specific options available to survivors.
Firstmark Services has documented procedures for both preparing accounts during your lifetime and handling claims when an account holder passes away.
Preparing your estate
Beneficiaries and trust funding
How to review 3 account types at Firstmark Services.
View details →When someone dies
Death claim process
6-step process, 4 required documents, and contact information for survivors.
View details →Frequently asked questions
Firstmark Services is a division of Nelnet, Inc. (operating as Nelnet Servicing, LLC, NMLS ID# 1508613). Nelnet services federal student loans under its own name and services private and institutional student loans under the Firstmark Services brand. A borrower or heir with a Firstmark statement contacts Firstmark Services — not Nelnet's federal-loan line — for that account.
Sources
Data sourced from Firstmark Services primary sources (3 pages reviewed). How we research.
Firstmark Services Customer Service
Written correspondence: Firstmark Services, P.O. Box 82522, Lincoln, NE 68501-2522. Payments: Firstmark Services, P.O. Box 2977, Omaha, NE 68103-2977. (Firstmark.MyLoanManager.com portal accounts: phone 844-649-2917; correspondence P.O. Box 82546, Lincoln, NE 68501-2532; payments P.O. Box 2595, Omaha, NE 68103.)
Firstmark Services Customer Service
Written correspondence: Firstmark Services, P.O. Box 82522, Lincoln, NE 68501-2522. Payments: Firstmark Services, P.O. Box 2977, Omaha, NE 68103-2977. (Firstmark.MyLoanManager.com portal accounts: phone 844-649-2917; correspondence P.O. Box 82546, Lincoln, NE 68501-2532; payments P.O. Box 2595, Omaha, NE 68103.)
Firstmark Services (Deceased Borrower / Representative Designation)
Firstmark Services, P.O. Box 82522, Lincoln, NE 68501-2522
Estate planning articles
Learn how to protect your Firstmark Services accounts and other assets with trusts, beneficiary designations, and estate planning documents.
