Estate planning at EverBank
How to protect 10 EverBank accounts — manage beneficiaries online, fund a trust by mail, and file claims through EverBank's Personal Banking Client Support
Brand change
Operated as TIAA Bank (TIAA, FSB) from 2018 to 2023. TIAA completed the sale of the bank to an investor group led by Stone Point Capital and Warburg Pincus on July 31, 2023; the bank reverted to the EverBank name and now operates under a national bank charter as EverBank, N.A. This is the current active record. Effective August 2023.
The procedures below reflect EverBank's accounts. Account servicing may transfer as the change takes effect.
E
Personal Banking Client Support
Phone1-888-882-3837
Mailing Address
EverBank, PO Box 44060, Jacksonville, FL 32231
International Callers (Personal Banking, Mon-Fri 9 a.m.-6 p.m. ET)
Diversified Investing / World Markets
Diversified Investing / World Markets (International)
Credit Cards (24/7)
LoanCare (Mortgage Servicing)
Business Banking
WebsiteLearn more→
Personal Banking Client Support
Phone1-888-882-3837
Mailing Address
EverBank, PO Box 44060, Jacksonville, FL 32231
WebsiteLearn more→
Personal Banking Client Support (no separate estate line is published; this line takes death notifications for EverBank and legacy TIAA Bank accounts)
Phone1-888-882-3837
Mailing Address
EverBank, PO Box 44060, Jacksonville, FL 32231
International Callers (Mon-Fri 9 a.m.-6 p.m. ET)
Diversified Investing / World Markets
WebsiteNotify online→
Verified Jul 2026
How your EverBank accounts transfer at death depends on how each one is titled and whether a beneficiary is on file. Of those, 10 can name a trust as beneficiary or be retitled into a trust. Getting these details right keeps assets out of probate and ensures they reach the intended recipients.
EverBank lets account holders update beneficiary designations online, by mail, and by phone, typically taking a few minutes online; same day to upload the paper form via the Document Center. Trust funding is also available, allowing families to retitle accounts into the name of a revocable living trust.
EverBank has documented procedures for both preparing accounts during your lifetime and handling claims when an account holder passes away.
Preparing your estate
Beneficiaries and trust funding
How to manage beneficiaries online, fund a trust by mail, and review 10 account types at EverBank.
View details →When someone dies
Death claim process
Contact EverBank's Personal Banking Client Support to file a claim. 8-step process, 6 required documents, and contact information for survivors.
View details →Reach EverBank's Personal Banking Client Support at 1-888-882-3837 for help with any of these procedures.
Frequently asked questions
Call 1-888-882-3837 -- EverBank does not allow trust, fiduciary, or estate accounts to be opened online. Complete the Trustee Certification form (https://assets.contentstack.io/v3/assets/blt12844f397ad182a6/bltaff68e1742733abb/6a43da484d9e8e3df9c032f2/trust-certification.pdf), which asks for the trust title and date, whether the trust is revocable or irrevocable, and a tax ID (SSN for a revocable trust, or a TIN), then upload it with your trust documentation through the Document Center. For an irrevocable trust, the Deposit Account Agreement (3.1.10.6) requires a copy of the written trust agreement in addition to the certification. The form also carries a beneficiary-eligibility certification: EverBank cannot provide an interest-bearing demand deposit account to a trust whose beneficiaries include a for-profit organization, a credit union or other mutual depository, a mutual insurance company, a crop-financing organization or farmers' cooperative, or an organization that is part of a qualified group legal services plan. Note the deposit POD form cannot be used for a trust account -- holding an account in trust is a titling change, not a POD designation.
Sources
Data sourced from EverBank primary sources (15 pages reviewed). How we research.
E
Personal Banking Client Support
Phone1-888-882-3837
Mailing Address
EverBank, PO Box 44060, Jacksonville, FL 32231
International Callers (Personal Banking, Mon-Fri 9 a.m.-6 p.m. ET)
Diversified Investing / World Markets
Diversified Investing / World Markets (International)
Credit Cards (24/7)
LoanCare (Mortgage Servicing)
Business Banking
WebsiteLearn more→
Personal Banking Client Support
Phone1-888-882-3837
Mailing Address
EverBank, PO Box 44060, Jacksonville, FL 32231
WebsiteLearn more→
Personal Banking Client Support (no separate estate line is published; this line takes death notifications for EverBank and legacy TIAA Bank accounts)
Phone1-888-882-3837
Mailing Address
EverBank, PO Box 44060, Jacksonville, FL 32231
International Callers (Mon-Fri 9 a.m.-6 p.m. ET)
Diversified Investing / World Markets
WebsiteNotify online→
Verified Jul 2026
Estate planning articles
Learn how to protect your EverBank accounts and other assets with trusts, beneficiary designations, and estate planning documents.
