Estate planning at ELFI
How to protect 4 ELFI accounts — file death claims
ELFI Customer Service Center
ELFI, 12700 Kingston Pike, Knoxville, TN 37934
ELFI Customer Service Center
ELFI, 12700 Kingston Pike, Knoxville, TN 37934
Assigned loan servicer (American Education Services or MOHELA); ELFI can route the caller
ELFI, 12700 Kingston Pike, Knoxville, TN 37934 (correspondence only — payments and death certificates go to the assigned servicer)
ELFI is a student loan servicer, so the estate planning question is about a debt, not an asset. When the borrower dies, the estate must notify ELFI and resolve the outstanding balance—through payoff, assumption, discharge, or surrender depending on the loan—rather than name a beneficiary.
ELFI has documented procedures for both preparing accounts during your lifetime and handling claims when an account holder passes away.
Preparing your estate
Beneficiaries and trust funding
How to review 4 account types at ELFI.
View details →When someone dies
Death claim process
6-step process, 5 required documents, and contact information for survivors.
View details →
Sources
Data sourced from ELFI primary sources (7 pages reviewed). How we research.
ELFI Customer Service Center
ELFI, 12700 Kingston Pike, Knoxville, TN 37934
ELFI Customer Service Center
ELFI, 12700 Kingston Pike, Knoxville, TN 37934
Assigned loan servicer (American Education Services or MOHELA); ELFI can route the caller
ELFI, 12700 Kingston Pike, Knoxville, TN 37934 (correspondence only — payments and death certificates go to the assigned servicer)
Estate planning articles
Learn how to protect your ELFI accounts and other assets with trusts, beneficiary designations, and estate planning documents.
