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What to do when an Edelman Financial account holder dies

Report the death to Edelman Financial at 1-833-752-6333

After an account holder at Edelman Financial dies, accounts with beneficiary designations or trust ownership transfer to the designated recipients without probate. Solely-owned accounts require the estate's representative to contact Edelman Financial at 1-833-752-6333 with the proper legal authority documents.

Death claim process

Follow these steps to file a death claim with Edelman Financial:

Filing a claim

1
Notify the deceased person's EFE financial planner at (833) 752-6333 ((833) PLAN-EFE), or (800) 601-5957 if the relationship came through an employer plan (weekdays 9 a.m. to 9 p.m. ET), or email advisor@EdelmanFinancialEngines.com.
  • The planner can tell you which custodian holds each account and which employer plans are involved
2
File the claim with the custodian that holds the account: the assets and the beneficiary designation of record are there. EFE is an adviser, not a custodian, and has no death-claim department, claims portal or claims mailing address.
  • Charles Schwab, which holds most EFE client assets: report the death at notification.schwab.com or call Schwab Estate Services at 1-877-566-2284
  • Schwab opens the file on the deceased person's name and Social Security number and takes the death certificate when you have it
  • Schwab begins the inheritance process once it verifies the death certificate, typically within 5 business days
  • Fidelity: start at Fidelity inheritance and call 800-544-0003 (brokerage and IRA) or 800-835-5095 (workplace plans)
  • Axos Advisor Services: the EFE planner routes the claim. Axos's line, 866-776-0218, is an advisor channel, not a consumer claims line
  • Matrix Trust Company, for EFE clients not enrolled in the Wrap Fee Program: the EFE planner routes the claim to Matrix
3
For a workplace 401(k), 403(b) or 457(b) managed account, claim through the employer plan's recordkeeper, not through EFE or a custodian.
  • Get the recordkeeper's name from HR, the plan statement, or the EFE planner
  • Submit the recordkeeper's beneficiary claim form with a certified death certificate
4
Send the custodian a certified death certificate, your government-issued ID, and the custodian's claim or transfer form for your role: beneficiary, TOD payee, successor trustee or personal representative.
5
Ask the planner to settle the advisory fee.
6
Bring the EFE planner back in once the accounts are re-registered. EFE can coordinate with the estate attorney and tax preparer, and the surviving spouse or beneficiary can continue as an EFE client.

Required Documents

  • Certified death certificateCustodians and recordkeepers each keep a copy.
  • Government-issued photo ID for the claimant
  • The custodian's or the plan recordkeeper's beneficiary claim formFrom Schwab, Fidelity, Axos Advisor Services or Matrix Trust Company, or from the employer plan's recordkeeper.
  • The deceased person's name and Social Security numberSchwab opens the notification file on these two facts alone, before the death certificate arrives.
  • Certification of trust or the trust agreement, if the account was trust-titled or the trust is the named beneficiary
  • Letters Testamentary or Letters of Administration, only if the account had no beneficiary, no TOD registration and no trust title
  • Inheritance tax waiver, where the state requires one before a custodian releases a deceased person's securities account
  • Recent EFE or custodian statementsThey identify the accounts and their custodian.

Claims Contact

What happens to each kind of account3

Investment account

EFE's discretionary trading authority over an account ends with the client's death and does not pass to the executor or beneficiary.1

Employer retirement plan

EFE's management of a workplace 401(k), 403(b) or 457(b) account ends on the participant's death. The managed-account fee stops, and the balance is paid under the plan's beneficiary designation on the recordkeeper's schedule.1

Account in one name

Where the account had no beneficiary, no TOD registration and was not in a trust, the custodian requires Letters Testamentary or Letters of Administration before it releases anything, and the account waits on probate.1

Accounts handled elsewhere5

Charles Schwab & Co., Inc.

Custodian of most EFE client assets; Schwab Estate Services / Inheritance Center works the death claim2, 1

Fidelity Institutional Wealth Services

Custodian of EFE client accounts; Fidelity's inheritance specialists work brokerage and IRA claims2, 1

Fidelity workplace plans (NetBenefits)

Workplace retirement plans that Fidelity recordkeeps1

Axos Advisor Services

Custodian of some EFE client accounts; the EFE planner routes the claim2, 1

Matrix Trust Company

Custodian for EFE clients not enrolled in the Wrap Fee Program; the EFE planner routes the claim2, 1

What Edelman Financial's agreement and guidance say1

Fees

EFE bills quarterly in arrears. Both brochures state: "If an account is terminated prior to the end of a calendar quarter, the terminating client will pay prorated fees due up to the termination date."2, 3

Not in Edelman Financial's published guidance2

  • A claim form
  • Terms in its agreements for a customer's death

Sources3

  1. 1.Contact Us
  2. 2.Form ADV Part 2A, March 31, 2026
  3. 3.Wrap Fee Brochure, March 31, 2026
Download instructions for the whole estate

Set by the custodian. At Schwab, most transfers complete in a few weeks once the inheritors return their paperwork.

Edelman Financial can be reached by phone at 1-833-752-6333 and email at advisor@EdelmanFinancialEngines.com for questions throughout the claims process.

SimplyTrustSimplyTrust Editorial·

Sources

Data sourced from Edelman Financial primary sources (24 pages reviewed). How we research.

Edelman Financial death claims support

EFE existing client through an employer plan

Charles Schwab Estate Services / Inheritance Center

Fidelity inheritance specialists, brokerage and IRA

Fidelity NetBenefits, workplace retirement plans

Axos Advisor Services (custodian)

Hours

Monday-Friday 9:00 AM-9:00 PM ET
Verified Sep 2026

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