
What to do when an Edelman Financial account holder dies
Report the death to Edelman Financial at 1-833-752-6333
After an account holder at Edelman Financial dies, accounts with beneficiary designations or trust ownership transfer to the designated recipients without probate. Solely-owned accounts require the estate's representative to contact Edelman Financial at 1-833-752-6333 with the proper legal authority documents.
Death claim process
Follow these steps to file a death claim with Edelman Financial:
Filing a claim
- The planner can tell you which custodian holds each account and which employer plans are involved
- Charles Schwab, which holds most EFE client assets: report the death at notification.schwab.com or call Schwab Estate Services at 1-877-566-2284
- Schwab opens the file on the deceased person's name and Social Security number and takes the death certificate when you have it
- Schwab begins the inheritance process once it verifies the death certificate, typically within 5 business days
- Fidelity: start at Fidelity inheritance and call 800-544-0003 (brokerage and IRA) or 800-835-5095 (workplace plans)
- Axos Advisor Services: the EFE planner routes the claim. Axos's line, 866-776-0218, is an advisor channel, not a consumer claims line
- Matrix Trust Company, for EFE clients not enrolled in the Wrap Fee Program: the EFE planner routes the claim to Matrix
- Get the recordkeeper's name from HR, the plan statement, or the EFE planner
- Submit the recordkeeper's beneficiary claim form with a certified death certificate
Required Documents
- Certified death certificateCustodians and recordkeepers each keep a copy.
- Government-issued photo ID for the claimant
- The custodian's or the plan recordkeeper's beneficiary claim formFrom Schwab, Fidelity, Axos Advisor Services or Matrix Trust Company, or from the employer plan's recordkeeper.
- The deceased person's name and Social Security numberSchwab opens the notification file on these two facts alone, before the death certificate arrives.
- Certification of trust or the trust agreement, if the account was trust-titled or the trust is the named beneficiary
- Letters Testamentary or Letters of Administration, only if the account had no beneficiary, no TOD registration and no trust title
- Inheritance tax waiver, where the state requires one before a custodian releases a deceased person's securities account
- Recent EFE or custodian statementsThey identify the accounts and their custodian.
Claims Contact
Website: Online portal →
What happens to each kind of account3
- Investment account
EFE's discretionary trading authority over an account ends with the client's death and does not pass to the executor or beneficiary.1
- Employer retirement plan
EFE's management of a workplace 401(k), 403(b) or 457(b) account ends on the participant's death. The managed-account fee stops, and the balance is paid under the plan's beneficiary designation on the recordkeeper's schedule.1
- Account in one name
Where the account had no beneficiary, no TOD registration and was not in a trust, the custodian requires Letters Testamentary or Letters of Administration before it releases anything, and the account waits on probate.1
Accounts handled elsewhere5
- Charles Schwab & Co., Inc.
Custodian of most EFE client assets; Schwab Estate Services / Inheritance Center works the death claim2, 1
Phone: 1-877-566-2284
- Fidelity Institutional Wealth Services
Custodian of EFE client accounts; Fidelity's inheritance specialists work brokerage and IRA claims2, 1
Phone: 1-800-544-0003
- Fidelity workplace plans (NetBenefits)
Workplace retirement plans that Fidelity recordkeeps1
Phone: 1-800-835-5095
- Axos Advisor Services
Custodian of some EFE client accounts; the EFE planner routes the claim2, 1
What Edelman Financial's agreement and guidance say1
Not in Edelman Financial's published guidance2
- A claim form
- Terms in its agreements for a customer's death
Sources3
- 1.Contact Us
- 2.Form ADV Part 2A, March 31, 2026
- 3.Wrap Fee Brochure, March 31, 2026
Set by the custodian. At Schwab, most transfers complete in a few weeks once the inheritors return their paperwork.
Edelman Financial can be reached by phone at 1-833-752-6333 and email at advisor@EdelmanFinancialEngines.com for questions throughout the claims process.
Sources
- edelmanfinancialengines.com
- fidelity.com
- axosadvisorservices.com
- inheritance.schwab.com
- notification.schwab.com
- schwab.com
Data sourced from Edelman Financial primary sources (24 pages reviewed). How we research.
Edelman Financial death claims support
Phone
Toll-free
EFE existing client through an employer plan
Charles Schwab Estate Services / Inheritance Center
Fidelity inheritance specialists, brokerage and IRA
Fidelity NetBenefits, workplace retirement plans
Axos Advisor Services (custodian)
Hours
Website
Estate planning articles
Learn how to protect your Edelman Financial accounts and other assets with trusts, beneficiary designations, and estate planning documents.
Is this your situation?
Get a complete guide for your specific circumstances.
Forms for Settling an Estate
Free forms for settling an estate: the probate petition, small estate affidavit, notice to creditors, inventory, and closing forms.
Digital Assets Recovery Letter
Prepare a letter requesting a deceased person's online accounts, points, and balances from the program that holds them.
Petition for Probate and Letters
Open probate and ask the court to appoint you and issue Letters Testamentary or Letters of Administration.
Notice to Creditors
Notify estate creditors and start the claim period — the published notice plus mailed copies for known creditors.
Renunciation of Executor
Decline an appointment as executor named in a will — the writing filed with the court before anyone is appointed.
Affidavit of Heirship
Prepare the sworn statement of a deceased person's family history and heirs for recording in the county land records, with your state's recording instructions.
Small Estate Affidavit
Collect a small estate's property without probate — the sworn affidavit presented to banks and other holders, with a presentation letter for each.
Tools for Settling an Estate
Free tools for settling an estate: whether probate is needed, executor and trustee pay, creditor deadlines, and inheritance taxes.
How Many Death Certificates Do I Need?
Calculate how many certified death certificates you need and see ordering info for your state.
Do I Need Probate?
Find out if an estate needs probate or qualifies for simplified procedures.
Do I Have to File Tax Returns for Someone Who Died?
Find out which tax returns need to be filed after someone dies and whether tax clearance is required.
How Do I Settle an Estate?
Personalized plan for settling an estate after someone passes away.
What Do I Do When Someone Dies?
A step-by-step checklist for the days, weeks, and months after a death, with state rules noted where they apply.
How Much Are Estate & Inheritance Taxes?
Calculate federal estate tax, state estate tax, and inheritance tax for an estate.







