Estate planning at Eastern
How to protect 13 Eastern accounts — manage beneficiaries in-branch, fund a trust in-branch, and file claims through Eastern's Cambridge Trust Wealth Management, a Division of Eastern Bank (Trust & Estates)
Eastern Bank Customer Service Center
Eastern Bank, Customer Service Center, P.O. Box 391, Lynn, MA 01903-0491
Cambridge Trust Wealth Management, a Division of Eastern Bank (Trust & Estates)
Cambridge Trust Wealth Management, 125 High Street, Suite 901, Boston, MA 02110
Customer Service Center (deceased-account reporting and estate accounts)
Eastern Bank, Customer Service Center, P.O. Box 391, Lynn, MA 01903-0491
Eastern offers 13 consumer accounts that interact with estate planning in distinct ways. Of those, 11 can name a trust as beneficiary or be retitled into a trust. Understanding the transfer methods available for each account type helps families keep assets out of probate and ensure they pass to the right people.
Eastern lets account holders update beneficiary designations in branch and by phone, typically taking 15-30 minutes at a branch. Trust funding is also available, allowing families to retitle accounts into the name of a revocable living trust.
Eastern has documented procedures for both preparing accounts during your lifetime and handling claims when an account holder passes away.
Preparing your estate
Beneficiaries and trust funding
How to update beneficiaries in-branch, fund a trust in-branch, and review 13 account types at Eastern.
View details →When someone dies
Death claim process
Contact Eastern's Cambridge Trust Wealth Management, a Division of Eastern Bank (Trust & Estates) to file a claim. 8-step process, 7 required documents, and contact information for survivors.
View details →Eastern's Cambridge Trust Wealth Management, a Division of Eastern Bank (Trust & Estates) can answer questions about beneficiaries, trusts, or death claims at 1-866-602-1522. Email inquiries can be sent to privatebanking@easternbank.com.
Eastern operates in select states, so estate planning procedures may vary by location. Confirm availability in your state before initiating trust funding or account changes.
Frequently asked questions
Yes. Eastern kept the trust business and runs it under the "Cambridge Trust, a division of Eastern Bank" brand (cambridgetrust.com). It serves as trustee, co-trustee, or agent for trustee, and as personal representative (executor) or co-executor for estate settlement. Eastern Bankshares reported record wealth assets of $10.3 billion, including $9.8 billion of assets under management, at March 31, 2026. Trust and estate matters go to 1-866-602-1522; day-to-day deposit accounts stay with the Eastern Customer Service Center at 1-800-327-8376.
Yes to both. Cambridge Trust Wealth Management, a division of Eastern Bank, serves as corporate trustee, co-trustee, or agent for an individual trustee, handling investment of trust assets, discretionary distributions, tax accounting, and record keeping. It also markets New Hampshire situs trusts -- the "NH Trust Advantage" -- which are available to residents and non-residents and cover directed and delegated trusts, dynasty trusts, spendthrift trusts, and asset-protection trusts under New Hampshire law. Contact the trust team at 1-866-602-1522. Self-trusteed revocable trusts do not need any of this: you retitle Eastern deposit accounts into your own trust at a branch.
Sources
Data sourced from Eastern primary sources (17 pages reviewed). How we research.
Eastern Bank Customer Service Center
Eastern Bank, Customer Service Center, P.O. Box 391, Lynn, MA 01903-0491
Cambridge Trust Wealth Management, a Division of Eastern Bank (Trust & Estates)
Cambridge Trust Wealth Management, 125 High Street, Suite 901, Boston, MA 02110
Customer Service Center (deceased-account reporting and estate accounts)
Eastern Bank, Customer Service Center, P.O. Box 391, Lynn, MA 01903-0491
Estate planning articles
Learn how to protect your Eastern accounts and other assets with trusts, beneficiary designations, and estate planning documents.
