What happens to your CrossCountry Mortgage accounts when you die
Covers 6 lending accounts — all transfer through probate
CrossCountry Mortgage Loan Servicing / Customer Service
Phone1-833-755-2066
Mailing Address
Payments: PO Box 650783, Dallas, TX 75265. Overnight payments: 3000 Kellway Drive, Suite 120, Carrollton, TX 75006 (Attn: Payment Processing). General correspondence: 8950 Cypress Waters Blvd., Coppell, TX 75019 (Attn: Account Services). Notices of error / information requests: PO Box 619098, Dallas, TX 75261 (Attn: Customer Relations).
Corporate / origination (Cleveland HQ)
WebsiteLearn more→
CrossCountry Mortgage Loan Servicing / Customer Service
Phone1-833-755-2066
Mailing Address
Payments: PO Box 650783, Dallas, TX 75265. Overnight payments: 3000 Kellway Drive, Suite 120, Carrollton, TX 75006 (Attn: Payment Processing). General correspondence: 8950 Cypress Waters Blvd., Coppell, TX 75019 (Attn: Account Services). Notices of error / information requests: PO Box 619098, Dallas, TX 75261 (Attn: Customer Relations).
Corporate / origination (Cleveland HQ)
WebsiteLearn more→
CrossCountry Mortgage — Notification of Deceased Customer
Phone1-833-755-2066
Fax469-322-4655
Mailing Address
CrossCountry Mortgage, PO Box 612488, Dallas, TX 75261
WebsiteNotify online→
Verified Jul 2026
CrossCountry Mortgage does not currently support beneficiary designations, transfer-on-death registrations, or trust account titling on any account type. All CrossCountry Mortgage mortgage loans pass through the estate at death and may require probate.
When an account holder dies, the executor or administrator will need to contact CrossCountry Mortgage with a death certificate and legal authority documents to claim account balances. The process and required documents are covered on the death claim page.
CrossCountry Mortgage does not currently support beneficiary designations (POD or TOD) on any account type. All accounts transfer through the estate at death and may require probate.
Why trust accounts are not available
CrossCountry Mortgage does not support retitling accounts into a trust, naming a trust as beneficiary, or any other probate-avoidance mechanism. Account balances transfer through the estate at death.
Sources
Data sourced from CrossCountry Mortgage primary sources (7 pages reviewed). How we research.
CrossCountry Mortgage Loan Servicing / Customer Service
Phone1-833-755-2066
Mailing Address
Payments: PO Box 650783, Dallas, TX 75265. Overnight payments: 3000 Kellway Drive, Suite 120, Carrollton, TX 75006 (Attn: Payment Processing). General correspondence: 8950 Cypress Waters Blvd., Coppell, TX 75019 (Attn: Account Services). Notices of error / information requests: PO Box 619098, Dallas, TX 75261 (Attn: Customer Relations).
Corporate / origination (Cleveland HQ)
WebsiteLearn more→
CrossCountry Mortgage Loan Servicing / Customer Service
Phone1-833-755-2066
Mailing Address
Payments: PO Box 650783, Dallas, TX 75265. Overnight payments: 3000 Kellway Drive, Suite 120, Carrollton, TX 75006 (Attn: Payment Processing). General correspondence: 8950 Cypress Waters Blvd., Coppell, TX 75019 (Attn: Account Services). Notices of error / information requests: PO Box 619098, Dallas, TX 75261 (Attn: Customer Relations).
Corporate / origination (Cleveland HQ)
WebsiteLearn more→
CrossCountry Mortgage — Notification of Deceased Customer
Phone1-833-755-2066
Fax469-322-4655
Mailing Address
CrossCountry Mortgage, PO Box 612488, Dallas, TX 75261
WebsiteNotify online→
Verified Jul 2026
Estate planning articles
Learn how to protect your CrossCountry Mortgage accounts and other assets with trusts, beneficiary designations, and estate planning documents.
