Estate planning at CrossCountry Mortgage
How to protect 6 CrossCountry Mortgage accounts — file death claims
CrossCountry Mortgage Loan Servicing / Customer Service
Phone1-833-755-2066
Mailing Address
Payments: PO Box 650783, Dallas, TX 75265. Overnight payments: 3000 Kellway Drive, Suite 120, Carrollton, TX 75006 (Attn: Payment Processing). General correspondence: 8950 Cypress Waters Blvd., Coppell, TX 75019 (Attn: Account Services). Notices of error / information requests: PO Box 619098, Dallas, TX 75261 (Attn: Customer Relations).
Corporate / origination (Cleveland HQ)
WebsiteLearn more→
CrossCountry Mortgage Loan Servicing / Customer Service
Phone1-833-755-2066
Mailing Address
Payments: PO Box 650783, Dallas, TX 75265. Overnight payments: 3000 Kellway Drive, Suite 120, Carrollton, TX 75006 (Attn: Payment Processing). General correspondence: 8950 Cypress Waters Blvd., Coppell, TX 75019 (Attn: Account Services). Notices of error / information requests: PO Box 619098, Dallas, TX 75261 (Attn: Customer Relations).
Corporate / origination (Cleveland HQ)
WebsiteLearn more→
CrossCountry Mortgage — Notification of Deceased Customer
Phone1-833-755-2066
Fax469-322-4655
Mailing Address
CrossCountry Mortgage, PO Box 612488, Dallas, TX 75261
WebsiteNotify online→
Verified Jul 2026
CrossCountry Mortgage services loans, which means at death the focus is settling what is owed. The estate notifies CrossCountry Mortgage, provides documentation of authority, and works through payoff or the loan-specific options available to survivors.
CrossCountry Mortgage provides specific procedures for both proactive estate planning and filing claims after a death.
Preparing your estate
Beneficiaries and trust funding
How to review 6 account types at CrossCountry Mortgage.
View details →When someone dies
Death claim process
5-step process, 7 required documents, and contact information for survivors.
View details →Frequently asked questions
Once CrossCountry confirms you as a successor in interest or estate representative, you can request the current payoff figure through the online servicing account or by calling 833-755-2066. A third party the customer has already authorized on the account can request a third-party payoff quote online. The payoff amount is what would fully satisfy the loan; the estate can pay it from estate funds, life insurance, or the proceeds of a sale.
CrossCountry Mortgage services many of its loans under its own brand through servicing.crosscountrymortgage.com and its customer-service line at 833-755-2066. Some loans are transferred to a different servicer after closing. The servicer of record, the correspondence address, and the phone number for your specific loan appear on your monthly billing statement, so it is worth checking the statement before sending estate documents.
Sources
Data sourced from CrossCountry Mortgage primary sources (7 pages reviewed). How we research.
CrossCountry Mortgage Loan Servicing / Customer Service
Phone1-833-755-2066
Mailing Address
Payments: PO Box 650783, Dallas, TX 75265. Overnight payments: 3000 Kellway Drive, Suite 120, Carrollton, TX 75006 (Attn: Payment Processing). General correspondence: 8950 Cypress Waters Blvd., Coppell, TX 75019 (Attn: Account Services). Notices of error / information requests: PO Box 619098, Dallas, TX 75261 (Attn: Customer Relations).
Corporate / origination (Cleveland HQ)
WebsiteLearn more→
CrossCountry Mortgage Loan Servicing / Customer Service
Phone1-833-755-2066
Mailing Address
Payments: PO Box 650783, Dallas, TX 75265. Overnight payments: 3000 Kellway Drive, Suite 120, Carrollton, TX 75006 (Attn: Payment Processing). General correspondence: 8950 Cypress Waters Blvd., Coppell, TX 75019 (Attn: Account Services). Notices of error / information requests: PO Box 619098, Dallas, TX 75261 (Attn: Customer Relations).
Corporate / origination (Cleveland HQ)
WebsiteLearn more→
CrossCountry Mortgage — Notification of Deceased Customer
Phone1-833-755-2066
Fax469-322-4655
Mailing Address
CrossCountry Mortgage, PO Box 612488, Dallas, TX 75261
WebsiteNotify online→
Verified Jul 2026
Estate planning articles
Learn how to protect your CrossCountry Mortgage accounts and other assets with trusts, beneficiary designations, and estate planning documents.
