Estate planning at Colonial Penn
How to protect 3 Colonial Penn accounts — manage beneficiaries by phone, fund a trust by mail, and file death claims
Customer Service
Phone1-877-877-8052
Toll-Free1-877-877-8052
Mailing Address
Colonial Penn Life Insurance Company, Policyholder Services, PO Box 1918, Carmel, IN 46082-9903
Legacy/Customer Support Line (24/7 automated payments)
NY Residents (Bankers Conseco)
WebsiteLearn more→
Customer Service
Phone1-877-877-8052
Toll-Free1-877-877-8052
Mailing Address
Colonial Penn Life Insurance Company, Policyholder Services, PO Box 1918, Carmel, IN 46082-9903
Legacy/Customer Support Line (24/7 automated payments)
NY Residents (Bankers Conseco)
WebsiteLearn more→
Life Claims Department
Phone1-877-877-8052
Toll-Free1-877-877-8052
Fax1-800-880-9325
Mailing Address
Colonial Penn Life Insurance Company, Life Claims Dept, PO Box 1918, Carmel, IN 46082-1918
NY Residents (Bankers Conseco)
WebsiteNotify online→
Verified May 2026
With 3 products relevant to estate planning, Colonial Penn policyholders need to understand how beneficiary designations control where proceeds go. These designations override a will, so the names on file with Colonial Penn are what determine who receives the death benefit.
Beneficiary changes at Colonial Penn can be made by mail and by phone. Accounts can also be linked to trusts through beneficiary designations to keep them out of probate entirely.
Colonial Penn has documented procedures for both preparing accounts during your lifetime and handling claims when an account holder passes away.
Preparing your estate
Beneficiaries and trust funding
How to update beneficiaries by phone, fund a trust by mail, and review 3 account types at Colonial Penn.
View details →When someone dies
Death claim process
7-step process, 6 required documents, and contact information for survivors.
View details →Frequently asked questions
Colonial Penn's main customer service line at 877-877-8052 is available Monday through Thursday from 8:30 AM to 10:00 PM ET, Friday from 8:30 AM to 7:00 PM ET, and Saturday from 9:00 AM to 5:00 PM ET. The legacy customer support line at 800-523-9100 is available for automated payments 24 hours a day, 7 days a week, and for live representatives Monday through Friday from 8:30 AM to 5:30 PM ET. New York residents can call 800-323-4542 during the same hours as the main line.
Download the Change of Beneficiary form from colonialpenn.com/download-forms, or call 877-877-8052 to request one (NY residents: 800-323-4542). Most Colonial Penn policy documents also include a beneficiary change form. Complete the form with the new beneficiary's full legal name, date of birth, Social Security number, and relationship, then sign and mail it to Colonial Penn Life Insurance Company, Policyholder Services, PO Box 1918, Carmel, IN 46082-9903. To name a trust as beneficiary, use the format "The [Name] Trust dated [date], [Trustee Name] as Trustee." Allow 2-4 weeks for processing.
Yes. Colonial Penn Life Insurance Company is a subsidiary of CNO Financial Group. Colonial Penn is headquartered in Philadelphia, Pennsylvania, and was founded by Leonard Davis, co-founder of AARP. The company specializes in guaranteed acceptance whole life insurance for seniors and markets directly to consumers through television advertising. New York policies may be issued by Bankers Conseco Life Insurance Company of New York.
Sources
Data sourced from Colonial Penn primary sources (20 pages reviewed). How we research.
Customer Service
Phone1-877-877-8052
Toll-Free1-877-877-8052
Mailing Address
Colonial Penn Life Insurance Company, Policyholder Services, PO Box 1918, Carmel, IN 46082-9903
Legacy/Customer Support Line (24/7 automated payments)
NY Residents (Bankers Conseco)
WebsiteLearn more→
Customer Service
Phone1-877-877-8052
Toll-Free1-877-877-8052
Mailing Address
Colonial Penn Life Insurance Company, Policyholder Services, PO Box 1918, Carmel, IN 46082-9903
Legacy/Customer Support Line (24/7 automated payments)
NY Residents (Bankers Conseco)
WebsiteLearn more→
Life Claims Department
Phone1-877-877-8052
Toll-Free1-877-877-8052
Fax1-800-880-9325
Mailing Address
Colonial Penn Life Insurance Company, Life Claims Dept, PO Box 1918, Carmel, IN 46082-1918
NY Residents (Bankers Conseco)
WebsiteNotify online→
Verified May 2026
Estate planning articles
Learn how to protect your Colonial Penn accounts and other assets with trusts, beneficiary designations, and estate planning documents.
