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Home→Financial Institutions→Citizens Bank

Estate planning at Citizens Bank

How to protect 17 Citizens Bank accounts — manage beneficiaries online, fund a trust in-branch, and file claims through Citizens Bank's Citizens Private Wealth

Citizens Bank

Subsidiary of Citizens Financial Group, Inc.

citizensbank.com →
Citizens Bank logo

Customer Service

Phone1-800-922-9999
Citizens Access Online Accounts
1-888-201-6505
IRA Questions
1-800-948-7200
Checking, Savings, Money Market, CD Questions
1-888-500-1478
Online Banking Support
1-800-656-6561
WebsiteLearn more →

Citizens Private Wealth

Phone1-800-922-9999
WebsiteLearn more →

Estate Services

Phone1-800-922-9999
Toll-Free1-800-922-9999
Mailing Address

Citizens Bank, N.A., One Citizens Plaza, Providence, RI 02903

Citizens Access Death Claims
1-888-201-6505
Mortgage Loan Servicing
1-800-234-6002
Home Equity Support
1-800-708-6680
WebsiteNotify online →
Verified Feb 2026

Citizens Bank offers 17 consumer accounts that interact with estate planning in distinct ways. Of those, 15 can name a trust as beneficiary or be retitled into a trust. Understanding the transfer methods available for each account type helps families keep assets out of probate and ensure they pass to the right people.

Beneficiary designations at Citizens Bank can be managed online, in branch, and by phone, typically taking 15-30 minutes. Trust funding is also available, allowing families to retitle accounts into the name of a revocable living trust.

Citizens Bank provides specific procedures for both proactive estate planning and filing claims after a death.

Preparing your estate

Beneficiaries and trust funding

How to manage beneficiaries online, fund a trust in-branch, and review 17 account types at Citizens Bank.

View details →

When someone dies

Death claim process

Contact Citizens Bank's Citizens Private Wealth to file a claim. 10-step process, 5 required documents, and contact information for survivors.

View details →

For questions about any of these procedures, contact Citizens Bank's Citizens Private Wealth at 1-800-922-9999.

Citizens Bank operates in select states, so estate planning procedures may vary by location. Confirm availability in your state before initiating trust funding or account changes.


Frequently asked questions

You can add beneficiaries online by signing in and selecting "Manage Beneficiaries" from the Account Services menu. You can add up to 15 beneficiary profiles per account with percentage allocations. For individuals, provide full name, SSN, date of birth, and address. For trusts, provide the full trust name and date of trust. You can also visit a branch or call 1-800-922-9999. For Citizens Access accounts, call 1-888-201-6505.

Download the appropriate Certificate of Trust form (Revocable or Irrevocable) from citizensbank.com. Complete it electronically or by hand, have all trustees sign before a U.S. notary, and mail to Citizens Access, PO Box 71209, Philadelphia, PA 19176-6209. You can also visit a branch. Citizens Access supports up to 2 trustees and 2 grantors. Existing beneficiary allocations must be removed before conversion by calling 1-888-201-6505.

No. IRA accounts cannot be titled to a trust. However, you can name your trust as the beneficiary of your IRA. Consult a tax advisor before doing this, as there are significant tax implications for trust beneficiaries under the SECURE Act distribution rules. To update IRA beneficiary designations, complete the IRA Beneficiary Form through a Financial Advisor at a branch or call 1-800-948-7200.

Without a POD designation, your accounts will go through probate and be distributed according to your will or, if you have no will, according to state intestacy laws. The executor or administrator will need to provide Letters Testamentary or Letters of Administration to access the funds, which can take months to obtain.

Yes. Citizens Private Wealth offers comprehensive estate and trust planning, corporate trustee and fiduciary services, estate settlement and administration, and strategies to reduce estate taxes using gifts, trusts, and other planning tools. Services include trust income and principal accounting, bill payment, and coordination with tax professionals. Citizens Trust Company of Delaware also offers specialized trust services.

Citizens Access is the online-only division of Citizens Bank offering high-yield savings and CDs nationwide. You can hold Citizens Access accounts in the name of a personal trust, both revocable and irrevocable. Download the Certificate of Trust form from citizensbank.com, have it notarized by a U.S. notary, and mail it to Citizens Access, PO Box 71209, Philadelphia, PA 19176-6209. Call 1-888-201-6505 for questions.

Citizens Bank

Subsidiary of Citizens Financial Group, Inc.

citizensbank.com →
Citizens Bank logo

Customer Service

Phone1-800-922-9999
Citizens Access Online Accounts
1-888-201-6505
IRA Questions
1-800-948-7200
Checking, Savings, Money Market, CD Questions
1-888-500-1478
Online Banking Support
1-800-656-6561
WebsiteLearn more →

Citizens Private Wealth

Phone1-800-922-9999
WebsiteLearn more →

Estate Services

Phone1-800-922-9999
Toll-Free1-800-922-9999
Mailing Address

Citizens Bank, N.A., One Citizens Plaza, Providence, RI 02903

Citizens Access Death Claims
1-888-201-6505
Mortgage Loan Servicing
1-800-234-6002
Home Equity Support
1-800-708-6680
WebsiteNotify online →
Verified Feb 2026

Estate planning resources for Citizens Bank customers

Tools and documents to help protect your Citizens Bank accounts.

$12/month

Revocable Living Trust

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Last Will and Testament

Create a free, state-specific will with witness and notarization requirements included.

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Pour-Over Will

Transfer assets to your existing trust. State execution requirements included.

Do I Need a Revocable Trust?

Answer questions about your estate size, real estate, family situation, and privacy preferences to see how a revocable trust compares to a will alone.

Take the Quiz

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SimplyTrust is not a law firm and does not provide legal advice, legal counsel, or attorney review. Information on this platform is for general informational purposes only. Use of SimplyTrust does not create an attorney-client relationship. You are solely responsible for all documents you create. For advice tailored to your circumstances, consult a licensed attorney in your state.

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