Capital One has 10 accounts, each with different rules for what happens when the account holder dies. Of those, 4 can name a trust as beneficiary or be retitled into a trust. The right combination of beneficiary designations and trust ownership can keep the entire portfolio out of probate.

Capital One lets account holders update beneficiary designations online, in branch, and by mail, typically taking a few minutes online. Trust funding is also available, allowing families to retitle accounts into the name of a revocable living trust.

There are two sides to estate planning at Capital One: setting things up while you're alive, and the process survivors follow after a death.

Preparing your estate

Beneficiaries and trust funding

How to manage beneficiaries online, fund a trust by mail, and review 10 account types at Capital One.

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When someone dies

Death claim process

5-step process, 6 required documents, and contact information for survivors.

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Frequently asked questions

Capital One Estate Operations can be reached at 1-877-357-5659, Monday through Friday, 8:00am to 8:00pm Eastern Time. After calling, you will receive a secure document upload link via email, which is the preferred submission method. You can also email bankestateoperations@capitalone.com, fax documents to 1-855-786-2690, or mail them to Capital One, Attn: Bank by Mail, P.O. Box 85123, Richmond, VA 23285. Always include your case number and cover sheet with submissions.

No. Capital One exited the residential mortgage business in 2017-2018 and no longer originates or services home loans, HELOCs, or home equity products. If you have questions about an existing Capital One home loan that was originated before the exit, contact Capital One at 1-800-655-2265. The Discover Financial Services acquisition completed in May 2025 did not restore home lending capabilities.

No. Capital One does not allow trusts to be named as POD beneficiaries on deposit accounts. Beneficiaries must be individuals with a valid Tax ID, date of birth, and US physical address. To pass deposit account assets to a trust, you must convert the account to trust ownership using the Certificate of Trust and Account Conversion form.

Download the Certificate of Trust And Account Conversion form from capitalone.com. You must already have a formally established Revocable Living Trust; this form does not create one. Complete all sections, have all trustee signatures notarized, and submit via mail to Capital One Bank, Attn: Bank by Mail, PO BOX 85123, Richmond VA 23285, overnight mail to 15000 Capital One Drive, Richmond, VA 23238, or fax to 1-888-464-3220. Branch submission is no longer offered, so notarization is required. Allow approximately 10 business days for conversion. Eligible accounts include 360 Checking, 360 Performance Savings, 360 Money Market, and 360 CDs. IRAs, business accounts, and minor accounts are not eligible.

Yes. A trust can be named as beneficiary on a Capital One IRA (Traditional or Roth) if it qualifies under Treasury Regulations. Beneficiary changes for IRAs require the IRA Beneficiary Designation form, which is separate from the POD Beneficiary form used for deposit accounts. IRAs cannot be retitled to trust ownership under IRS rules.

Capital One completed its acquisition of Discover Financial Services in May 2025, but legacy Discover accounts are still settled through the separate Discover Beneficiary Care Team, not Capital One Estate Operations. Call 1-800-975-0162 for Discover checking and savings accounts, 1-800-618-1621 for Discover personal loans, and 1-800-347-5519 for Discover cards and all other Discover accounts. Use Capital One Estate Operations (1-877-357-5659) only for accounts opened under the Capital One brand.