What to do when a Busey account holder dies

How long the process takes at Busey: Varies by account type; POD and joint-account claims are typically resolved faster than probate-dependent claims, which wait on the probate court issuing Letters (or on a small-estate affidavit). The most common reason for delays is missing or incomplete documentation, so submitting everything upfront is the best way to keep things moving.

Busey requires several documents to process a claim, including Certified death certificate, Government-issued photo ID for the beneficiary or authorized representative, and Letters Testamentary or Letters of Administration (for probate estates), and additional documentation depending on the account type. Certified copies are typically needed—photocopies are generally not accepted for death certificates or court documents.

Busey's Busey Customer Care can be reached by phone at 800.672.8739 for questions throughout the claims process.

Multiple Busey accounts may mean multiple claims. Some account types can be processed together, but others require their own documentation. Check with the Busey Wealth Management - Trust Services & Estate Advisory (contact via web form; no direct phone line published) to confirm what applies.