Estate planning at Bridgecrest

How to protect 1 Bridgecrest accounts — file death claims

Bridgecrest

Subsidiary of DriveTime Automotive Group, Inc.

bridgecrest.com
Bridgecrest logo

Bridgecrest Customer Service

Mailing Address

Bridgecrest Customer Service, P.O. Box 53087, Phoenix, AZ 85072

Bridgecrest Customer Service

Mailing Address

Bridgecrest Customer Service, P.O. Box 53087, Phoenix, AZ 85072

Bridgecrest Customer Service (Deceased Account Holder)

Mailing Address

Bridgecrest Customer Service, P.O. Box 53087, Phoenix, AZ 85072

Verified Jul 2026

When a borrower at Bridgecrest dies, the loan does not simply disappear. The executor contacts Bridgecrest to establish authority, learn the payoff amount, and choose how to handle the balance under the servicer's procedures and applicable law.

Bridgecrest has documented procedures for both preparing accounts during your lifetime and handling claims when an account holder passes away.


Frequently asked questions

Bridgecrest is usually the servicer, not the owner, of the loan. It collects payments, manages the account, and handles payoff and title release, while the contract itself may be owned by DriveTime Automotive Group, Inc., by Carvana, or by a third party that purchased or securitized it. Heirs see "Bridgecrest" on statements regardless of who owns the debt. If the estate needs to negotiate a settlement or dispute a deficiency, ask Bridgecrest who owns the contract, because Bridgecrest administers those decisions on the owner's behalf.

An heir who wants to keep the vehicle typically pays off the loan from estate funds or life insurance and retitles the vehicle through the estate, or refinances the balance into their own name with a new lender. Bridgecrest releases the lien once the balance is satisfied so the title can be transferred. Payments must be kept current in the meantime, because the vehicle secures the loan and can be repossessed if the account falls behind.

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Sources

Data sourced from Bridgecrest primary sources (3 pages reviewed). How we research.

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