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OverviewPreparing your estateWhen someone dies
OverviewPreparing your estateWhen someone dies
SimplyTrust forms
Letter of Instruction
Home→Financial Institutions→Ascensus→When someone dies

What to do when a Ascensus account holder dies

Contact Ascensus — 6-step process, 8 required documents, and allow 5-10 business days for distribution processing after all documents are received. email confirmation sent upon completion.

Ascensus

Subsidiary of Stone Point Capital / GIC

ascensus.com→
Ascensus logo

Participant Services

Phone1-800-346-3860
Emailcustomersupport@ascensus.com
Mailing Address

200 Dryden Road, Suite 4000, Dresher, PA 19025

401(k) / 403(b) / Qualified Plan Participants
1-888-652-8086
NQDC Participants (Newport, an Ascensus company)
1-800-230-3950
SEP / SIMPLE IRA
1-844-292-4701
SEP / SIMPLE IRA (alt)
1-833-889-9878
Individual(k)
1-833-893-3233
Individual(k) (alt)
1-833-688-0086
529 Accounts
1-877-529-2980
Vanguard 403(b) Services
1-800-569-4903
Plan Sponsors / Employers
1-888-652-8087
CoPilot
1-833-892-8878
MEP
1-800-257-9308
PEP
1-844-451-9400
WebsiteLearn more→

Participant Services

Phone1-800-346-3860
Emailcustomersupport@ascensus.com
Mailing Address

200 Dryden Road, Suite 4000, Dresher, PA 19025

401(k) / 403(b) / Qualified Plan Participants
1-888-652-8086
NQDC Participants (Newport, an Ascensus company)
1-800-230-3950
SEP / SIMPLE IRA
1-844-292-4701
SEP / SIMPLE IRA (alt)
1-833-889-9878
Individual(k)
1-833-893-3233
Individual(k) (alt)
1-833-688-0086
529 Accounts
1-877-529-2980
Vanguard 403(b) Services
1-800-569-4903
Plan Sponsors / Employers
1-888-652-8087
CoPilot
1-833-892-8878
MEP
1-800-257-9308
PEP
1-844-451-9400
WebsiteLearn more→

Beneficiary Claims (via Plan Sponsor or Financial Institution)

Phone1-888-652-8086
Mailing Address

200 Dryden Road, Suite 4000, Dresher, PA 19025

NQDC Claims (Newport, an Ascensus company)
1-800-230-3950
SEP / SIMPLE IRA Claims
1-844-292-4701
General IRA Inquiries
1-800-346-3860
Vanguard 403(b) Claims
1-800-569-4903
WebsiteNotify online→
Verified Jul 2026

When a Ascensus account holder passes away, the next step depends on how the retirement accounts were set up. Accounts with beneficiary designations or trust ownership transfer outside of probate. Accounts titled solely in the deceased's name require the estate's legal representative to work with Ascensus's Beneficiary Claims (via Plan Sponsor or Financial Institution) (1-888-652-8086) to access and distribute the funds.

Ascensus provides an online portal for initiating death claims, which can simplify the initial notification and document submission process. Claims can also be started by phone or by mailing the required documents.

Death claim process

The death claim process at Ascensus works as follows:

Filing a claim

1
Notify Ascensus of the death through the appropriate channel:
  • Next of kin or estate representative notifies the plan sponsor or employer
  • For IRA plans: the administering financial institution files a Death Notice through the IRAdirect platform at signon.ascensus.com
  • For qualified plans: plan sponsor notifies Ascensus and provides death certificate
2
Ascensus collects information about the deceased and beneficiary(ies)
3
Ascensus determines beneficiary classification under SECURE Act rules
4
Complete the appropriate distribution election form:
  • For qualified plans: beneficiary completes Form 465 (QRP Beneficiary Distribution Election) -- updated 10/2025
  • For IRAs (death on/after 1/1/2020): beneficiary completes Form 341 (IRA Beneficiary Required Election)
  • For IRAs (death before 1/1/2020): beneficiary completes Form 321
5
Choose distribution option: lump sum, rollover to inherited IRA, or installment payments
6
Ascensus processes distribution and handles tax reporting (Form 1099-R)

Required Documents

  • Certified copy of death certificate
  • Completed Beneficiary Distribution Election form (Form 465 for qualified plans)
  • IRA Beneficiary Required Election form (Form 341 for deaths on/after 1/1/2020; Form 321 for prior deaths)
  • Inherited IRA Payment Election form (Form 344-IH for deaths on/after 1/1/2020; Form 324-IH for prior deaths)
  • Government-issued ID for beneficiary
  • Trust documents (if trust is named as beneficiary)
  • Letters Testamentary or Letters of Administration (if estate is beneficiary)
  • Tax withholding election (Form 317 -- IRA Withholding Notice and Election, or Form 223 -- QRP Withholding Reminder Notice)

What to know at this institution

For IRA death claims, the process is initiated through the administering financial institution using the IRAdirect platform at signon.ascensus.com. For qualified plans, the plan sponsor initiates the claim. Ascensus processes over 18,000 IRA death benefit claims annually. The IRAdirect system includes compliance logic to validate beneficiary classifications under SECURE Act rules. Completed forms can be reviewed by the administering institution's staff before processing.

Download instructions for the whole estate→

Prepare your letter of instruction to Ascensus

Ascensus asks for a letter of instruction alongside its claim form. We prepare a transmittal cover letter and the enclosure checklist Ascensus requires.

Build your letter of instruction

How long the process takes at Ascensus: Allow 5-10 business days for distribution processing after all documents are received. Email confirmation sent upon completion. The most common reason for delays is missing or incomplete documentation, so submitting everything upfront is the best way to keep things moving.

Ascensus requires several documents to process a claim, including Certified copy of death certificate, Completed Beneficiary Distribution Election form (Form 465 for qualified plans), and IRA Beneficiary Required Election form (Form 341 for deaths on/after 1/1/2020; Form 321 for prior deaths), and additional documentation depending on the account type. Certified copies are typically needed—photocopies are generally not accepted for death certificates or court documents.


Frequently asked questions

Yes. Trusts can be named as beneficiaries on Ascensus-administered retirement accounts when IRS requirements are met. For qualified plans, complete Form 481 with trust information (trust name, date established, trustee information, and EIN). For IRAs, complete Form 301 with the same trust details. Note that SECURE Act 2.0 rules generally require full distribution within 10 years for most non-spouse designated beneficiaries, including trusts. A qualified see-through trust may preserve certain distribution options if it is valid under state law, irrevocable upon death, and has identifiable individual beneficiaries.

For ERISA-covered qualified plans (such as 401(k) and defined benefit plans), federal law requires spousal consent if you name someone other than your spouse as primary beneficiary. Your spouse is entitled to at least 50% of death benefits under ERISA unless they provide written consent to waive this right, documented on Form 482-R (QP Distribution Notice subject to REA). IRAs and non-ERISA plans generally do not require spousal consent, though state community property laws may apply.

For deaths on or after January 1, 2020: use Form 341 (IRA Beneficiary Required Election) and Form 344-IH (Inherited IRA Payment Election). For deaths prior to January 1, 2020: use Form 321 and Form 324-IH. You will also need a certified death certificate, government-issued ID, and Form 317 (IRA Withholding Notice and Election). If the beneficiary is a trust, include trust documentation. Use Form 301-SU (IRA Beneficiary Designation Addendum) if additional beneficiary pages are needed.

Under SECURE Act 2.0 rules, most non-spouse designated beneficiaries must fully distribute inherited retirement account assets within 10 years of the account owner's death (for deaths on or after January 1, 2020). Eligible designated beneficiaries -- surviving spouses, minor children of the deceased, disabled individuals, chronically ill individuals, and beneficiaries not more than 10 years younger than the deceased -- may have additional options including life expectancy distributions. Ascensus's IRAdirect platform includes compliance logic to validate beneficiary classifications under these rules.

A 529 education savings account does not pass through a will or beneficiary designation the way a retirement account does. The account owner (not the student-beneficiary) controls the account, and most Ascensus-administered state 529 plans let the owner name a successor account owner. On the owner's death, the successor owner assumes full control -- including the right to change the student-beneficiary or request a refund -- without the account passing through probate. If no successor owner is named, control passes to the deceased owner's estate. To name or update a successor owner, log in to the plan's portal or contact 529 support at 877-529-2980; the exact form varies by state plan.

Ascensus's Beneficiary Claims (via Plan Sponsor or Financial Institution) can be reached by phone at 1-888-652-8086 for questions throughout the claims process.

If the deceased held multiple Ascensus retirement accounts, each may require a separate claim or have different documentation requirements. The Beneficiary Claims (via Plan Sponsor or Financial Institution) can confirm which accounts require individual attention and which can be processed together.

SimplyTrustSimplyTrust Editorial·Updated July 12, 2026

Sources

  • ascensus.com
  • dcs.ascensus.com
  • secure.ascensus.com
  • thelink.ascensus.com

Data sourced from Ascensus primary sources (20 pages reviewed). How we research.

Ascensus

Subsidiary of Stone Point Capital / GIC

ascensus.com→
Ascensus logo

Participant Services

Phone1-800-346-3860
Emailcustomersupport@ascensus.com
Mailing Address

200 Dryden Road, Suite 4000, Dresher, PA 19025

401(k) / 403(b) / Qualified Plan Participants
1-888-652-8086
NQDC Participants (Newport, an Ascensus company)
1-800-230-3950
SEP / SIMPLE IRA
1-844-292-4701
SEP / SIMPLE IRA (alt)
1-833-889-9878
Individual(k)
1-833-893-3233
Individual(k) (alt)
1-833-688-0086
529 Accounts
1-877-529-2980
Vanguard 403(b) Services
1-800-569-4903
Plan Sponsors / Employers
1-888-652-8087
CoPilot
1-833-892-8878
MEP
1-800-257-9308
PEP
1-844-451-9400
WebsiteLearn more→

Participant Services

Phone1-800-346-3860
Emailcustomersupport@ascensus.com
Mailing Address

200 Dryden Road, Suite 4000, Dresher, PA 19025

401(k) / 403(b) / Qualified Plan Participants
1-888-652-8086
NQDC Participants (Newport, an Ascensus company)
1-800-230-3950
SEP / SIMPLE IRA
1-844-292-4701
SEP / SIMPLE IRA (alt)
1-833-889-9878
Individual(k)
1-833-893-3233
Individual(k) (alt)
1-833-688-0086
529 Accounts
1-877-529-2980
Vanguard 403(b) Services
1-800-569-4903
Plan Sponsors / Employers
1-888-652-8087
CoPilot
1-833-892-8878
MEP
1-800-257-9308
PEP
1-844-451-9400
WebsiteLearn more→

Beneficiary Claims (via Plan Sponsor or Financial Institution)

Phone1-888-652-8086
Mailing Address

200 Dryden Road, Suite 4000, Dresher, PA 19025

NQDC Claims (Newport, an Ascensus company)
1-800-230-3950
SEP / SIMPLE IRA Claims
1-844-292-4701
General IRA Inquiries
1-800-346-3860
Vanguard 403(b) Claims
1-800-569-4903
WebsiteNotify online→
Verified Jul 2026

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