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Prepare the letter of instruction USAA requests during estate or death-claim processing — addressed to its verified claims department with the required enclosures. PDF.
Step 1 of 3
The USAA member who has passed away. This form is for closing checking, savings, and non-IRA Certificate of Deposit accounts of a deceased member.
Optional.
If you do not have the account number(s), enter "All USAA Bank accounts".
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Send it to USAA's estate/claims department: USAA Federal Savings Bank, 10750 McDermott Freeway, San Antonio, TX 78288. You can reach the department at 1-855-204-0378.
USAA lists these among its required documents: Certified copy of the death certificate; Government-issued ID for the claimant; Completed USAA Letter of Instruction (LOI) form; Deceased member's USAA number or Social Security number. The prepared letter includes an enclosure checklist drawn from USAA's recorded requirements.
Varies by account type and documentation completeness; typically 2-4 weeks after all documents received
USAA provides its own letter-of-instruction form. We complete that official form with your information; you print, sign, and send it.
It depends on the capacity you are acting in. An executor or administrator encloses Letters Testamentary (when there is a will) or Letters of Administration (when there is not); a successor trustee encloses a certificate of trust; a successor under a small estate encloses that state’s small estate affidavit. The prepared letter lists the proof-of-authority document for your role alongside the institution’s required documents.
A letter of instruction is the written request an institution asks for when settling a deceased customer’s account. It identifies the decedent and the account, states the capacity you are acting in, and tells the institution what to do with the account.
