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Prepare the letter of instruction The Hartford requests during estate or death-claim processing — addressed to its verified claims department with the required enclosures. PDF.
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Which institution holds the account, and the capacity you are writing in.
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Send it to The Hartford's estate/claims department: P.O. Box 14299, Lexington, KY 40512-4299. You can reach the department at 1-888-563-1124.
The Hartford lists these among its required documents: Completed Group Life and Accidental Death Claim Form (Form LC-7371); Certified copy of the death certificate stating cause and manner of death; Government-issued ID for the beneficiary; Group policy number and certificate number. The prepared letter includes an enclosure checklist drawn from The Hartford's recorded requirements.
The Hartford aims to process life insurance death claims promptly after receiving complete documentation. The LCDE portal provides immediate confirmation of claim receipt. Timelines vary based on claim complexity and completeness of submitted documentation.
The Hartford provides its own letter-of-instruction/claim form. We prepare a transmittal cover letter and an enclosure checklist to accompany that form.
It depends on the capacity you are acting in. An executor or administrator encloses Letters Testamentary (when there is a will) or Letters of Administration (when there is not); a successor trustee encloses a certificate of trust; a successor under a small estate encloses that state’s small estate affidavit. The prepared letter lists the proof-of-authority document for your role alongside the institution’s required documents.
A letter of instruction is the written request an institution asks for when settling a deceased customer’s account. It identifies the decedent and the account, states the capacity you are acting in, and tells the institution what to do with the account.
