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Prepare the letter of instruction Flagstar Bank requests during estate or death-claim processing — addressed to its verified claims department with the required enclosures. PDF.
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Which institution holds the account, and the capacity you are writing in.
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Send it to Flagstar Bank's estate/claims department: Flagstar Bank, Attn: Account Services, 8950 Cypress Waters Blvd., Coppell, TX 75019. You can reach the department at 1-888-248-6423.
Flagstar Bank lists these among its required documents: Certified death certificate; Government-issued ID for beneficiary or estate representative; Letters Testamentary or Letters of Administration (if no POD designation); Evidence of family relationship (marriage certificate, birth certificate). The prepared letter includes an enclosure checklist drawn from Flagstar Bank's recorded requirements.
Varies based on documentation completeness and account type
Flagstar Bank accepts a letter you write. We draft it for you, addressed to Flagstar Bank's verified claims department with the required enclosures.
It depends on the capacity you are acting in. An executor or administrator encloses Letters Testamentary (when there is a will) or Letters of Administration (when there is not); a successor trustee encloses a certificate of trust; a successor under a small estate encloses that state’s small estate affidavit. The prepared letter lists the proof-of-authority document for your role alongside the institution’s required documents.
A letter of instruction is the written request an institution asks for when settling a deceased customer’s account. It identifies the decedent and the account, states the capacity you are acting in, and tells the institution what to do with the account.
