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Prepare the letter of instruction American Savings Bank requests during estate or death-claim processing — addressed to its verified claims department with the required enclosures. PDF.
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The account holder who has passed away, as their accounts are held at the bank.
Only the last four digits are recorded on this notification.
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Send it to American Savings Bank's estate/claims department: American Savings Bank, Attn: Successor Relations, PO Box 2300, Honolulu, HI 96804-2300. You can reach the department at 1-808-539-7228.
Yes — American Savings Bank requires the mailed letter of instruction to be notarized. The prepared letter includes a signature block; have it notarized before sending.
American Savings Bank lists these among its required documents: Copy of the death certificate (photocopy accepted; original certified copy may be requested); Completed Deceased Customer Notification Form; Valid government-issued photo ID for the claimant (beneficiary, executor, administrator, or successor trustee); Account information for the deceased (account numbers if available). The prepared letter includes an enclosure checklist drawn from American Savings Bank's recorded requirements.
5-10 business days after all documentation is received, though complex estates may take longer
American Savings Bank provides its own letter-of-instruction form. We complete that official form with your information; you print, sign, and send it.
It depends on the capacity you are acting in. An executor or administrator encloses Letters Testamentary (when there is a will) or Letters of Administration (when there is not); a successor trustee encloses a certificate of trust; a successor under a small estate encloses that state’s small estate affidavit. The prepared letter lists the proof-of-authority document for your role alongside the institution’s required documents.
A letter of instruction is the written request an institution asks for when settling a deceased customer’s account. It identifies the decedent and the account, states the capacity you are acting in, and tells the institution what to do with the account.
