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Prepare a letter requesting a deceased person's Adobe assets — addressed to Adobe's deceased-accounts channel with the enclosures it requires. PDF.
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Which account you are writing about, and the capacity you are writing in.
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Adobe has a process for deceased accounts. The letter is addressed to that channel, supplies what it requires, and — where you are a court-appointed representative — references your state's fiduciary-access-to-digital-assets law.
That is Adobe's decision. This letter makes a clear, documented request and encloses the paperwork Adobe needs to consider it; it does not guarantee any outcome. For legal questions, consult a licensed attorney.
No — anyone handling the estate can send the letter. If you are court-appointed (executor, administrator, or trustee), the letter can also request disclosure of account content under your state's fiduciary-access-to-digital-assets law. If you are not yet appointed, it asks the program to preserve the account in the meantime.
No. It never asks for a password or login. It uses only identifiers that help the program find the account. Sharing a deceased person's login can violate the program's terms; requesting the asset through the program is the alternative.
