
What to do when a Redstone FCU account holder dies
Report the death to Redstone FCU's Member Support Services at 1-800-234-1234
When a member of Redstone FCU passes away, the Member Support Services handles the transition of accounts to beneficiaries or the estate. Accounts with Payable on Death designations or trust ownership transfer outside of probate, while solely-owned accounts may require Letters Testamentary or Letters of Administration from the probate court.
The first step is contacting Redstone FCU at 1-256-837-6110 with the account holder's full name, account numbers, and the death certificate in hand.
Death claim process
To file a claim after an account holder's death, here is what Redstone FCU requires:
Filing a claim
Required Documents
- Proof of the owner's death
- Identification of the POD beneficiary, for each POD beneficiary claiming funds
- The estate's or successor's taxpayer identification number (TIN)Until it has one, Redstone may refuse to pay dividends earned since the date of death or withhold a portion of them.
- Documents Redstone requests showing authority under court orders, for an estate account, from the executor or administrator
- Current government-issued picture identification and an SSN or EIN, for anyone opening an account, including an estate account
- A written stop-payment order, if the deceased person left checks outstanding
- A written Successor in Interest confirmation request, for a Redstone mortgageIt gives your name, a copy of your non-expired government-issued picture ID, your SSN, your home address, the mortgage loan account number, and a description of the ownership transfer.
- Copies of supporting documents, for a Redstone mortgageCopies, never originals, such as the death certificate, the will and letters testamentary, trust documents, or an affidavit of heirship.
Claims Contact
Website: Online portal →
What happens to each kind of account6
- Payable-on-death account
The POD beneficiary is entitled to the funds upon proof of the owner's death and the beneficiary's identification, after Redstone is paid any debts the owner owed it. Several beneficiaries take equal shares without right of survivorship.1
- Joint account with survivorship
The surviving owner or owners own the funds. If the primary owner died and joint owners remain, the account is closed and the joint owners open a new account under a new number, if eligible; any POD designation on that account is void.1
- Account in one name
On an individual account with no POD designation, or the last surviving joint owner's account, the funds go to the owner's estate and can be claimed by the legal representative or claimant.1
Redstone's bylaws allow the share account of a deceased member, other than one held in joint tenancy with another member, to be continued until the close of the dividend period in which administration of the estate is completed.2
- IRA
An IRA passes under its separate IRA beneficiary designation.1
- Certificate of deposit
Share certificates may be withdrawn without an early-withdrawal penalty after the death of any owner.3, 4, 5
- Fiduciary account
Redstone offers Estate Checking for representatives of a decedent's estate ($1 to open, non-dividend) and Estate Savings ($5 to open, no minimum to maintain or earn dividends).1, 6
A fiduciary account may be opened, at Redstone's option, by an executor or administrator named under court orders. Redstone may request any documents it deems necessary and need not permit any withdrawal until it receives them.1
Only the fiduciary may be named, no joint owners or beneficiaries may be added, and funds cannot be pledged as security for a loan. Redstone may limit the number of fiduciaries per account and will not let a fiduciary who has caused it a loss open or join an account.1
State law on paying a balance without lettersAlabama, Tennessee
- Alabama
Ala. Code § 5-17-16
Alabama law permits a credit union to pay from a deceased member's balance on an affidavit, without letters testamentary or letters of administration.Ala. Code § 5-17-16Verified Oct 3, 2026View source
Limit: $10,000 per account
When: 60 days after the death
Paid to: the widow or surviving husband of the deceased; the persons having the actual custody or control of the minor child or children of the deceased; the person or persons who under the laws of Alabama are the heirs and inherit the personal property of the deceased (in that order)
The section permits the payment. It does not require the credit union to make it. The section sets further conditions.
- Tennessee
T.C.A. § 45-2-708
Tennessee law permits a credit union to pay from a deceased member's balance on proof the institution accepts, without letters testamentary or letters of administration.T.C.A. § 45-2-708Verified Oct 3, 2026View source
Limit: $15,000 held at the institution
When: 30 days after the death
Paid to: the executor named in any will known to the institution; in the absence of knowledge of a purported will naming a surviving executor: a creditor for expenses of the funeral; a creditor for the expenses of the last illness; the surviving spouse; the next of kin
The section permits the payment. It does not require the credit union to make it. The section sets further conditions.
T.C.A. § 30-2-103(b)(2)
Tennessee law permits a credit union to pay from a deceased member's balance on proof the institution accepts, without letters testamentary or letters of administration.T.C.A. § 30-2-103(b)(2)Verified Oct 3, 2026View source
Limit: $10,000 held at the institution
When: six (6) months have passed since the decedent's death without an application being made for the appointment of a personal representative
Paid to: the surviving spouse of a decedent or a trust for the benefit of the surviving spouse; if no surviving spouse exists, the surviving children of the decedent as tenants in common or a trust for the benefit of any surviving children (in that order)
The section permits the payment. It does not require the credit union to make it. The section sets further conditions.
Accounts handled elsewhere1
- Wealth Management at Redstone Federal Credit Union (WMRFCU)
Investment accounts held through LPL Financial7
Help Redstone FCU offers survivors1
- Survivor's Guide
The guide lists the documents families gather and covers Social Security, VA, and SGLI survivor benefits. It is available at any branch.8
What Redstone FCU's agreement and guidance say6
- Telling the institution
The Membership Agreement requires notice of an owner's death. Until Redstone knows of the death and has a reasonable opportunity to act, it may keep accepting, paying, and collecting items on the account.1
- Payments after the death
Even after it knows of the death, Redstone may for ten days after the date of death pay or guarantee checks drawn on or before that date, unless a person claiming an interest in the account orders it in writing to stop payment.1
- Deposits after the death
If a depositor such as a government agency demands the return of sums directly deposited during the month of or after the death of an account holder, Redstone must honor the demand and may debit the account for all amounts returned.1
- Debts owed to the institution
After any owner's death, Redstone may set off the deceased owner's debts against a joint account or a POD account up to the full balance at the date of death, including deposited Social Security and other public benefit funds to the maximum extent the law permits.1
Redstone will not set off against an IRA or similar tax-deferred account.1
- Who can get account information
An administrator of the estate of an owner who died may be treated as an owner for access to historical account information, including statements and transaction information.1
- Dormant and unclaimed accounts
An Estate Checking account is considered dormant after 180 days with no member-initiated activity and may then carry the $10 monthly Dormant Checking Fee.6
Not in Redstone FCU's published guidance1
- A procedure for reporting a death
Sources8
- 1.Membership Agreement
- 2.Redstone Federal Credit Union Bylaws
- 3.Share Certificate Truth in Savings disclosure
- 4.Starter 6-Month Certificate Truth in Savings disclosure
- 5.No-Penalty 12-Month Certificate Truth in Savings disclosure
- 6.Account Rate Sheet and Consumer Fee Schedule, 9/1/2026
- 7.Meet the Investment Team
- 8.Survivor's Guide
Redstone FCU's Member Support Services can be reached by phone at 1-800-234-1234 for questions throughout the claims process.
Sources
Data sourced from Redstone FCU primary sources (26 pages reviewed). How we research.
Redstone FCU death claims support
Member Support Services
Phone
Toll-free
Hours
Website
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