What to do when a MVB Bank account holder dies

Processing timelines at MVB Bank: POD beneficiaries and joint account holders can typically access funds upon providing a certified death certificate and photo ID. Trust-owned accounts can be accessed once the successor trustee provides the required trust documents and death certificate. Probate-dependent accounts depend on court timelines, which vary by county in WV and VA. Incomplete documentation is the most common cause of delays—submitting all required documents with the initial claim helps avoid additional processing time.

MVB Bank requires several documents to process a claim, including Certified death certificate, Government-issued photo ID for claimant, and Letters Testamentary or Letters of Administration (if probate required), and additional documentation depending on the account type. Certified copies are typically needed—photocopies are generally not accepted for death certificates or court documents.

MVB Bank's Customer Service / Death Claims can be reached by phone at 1-844-682-2265 for questions throughout the claims process.

If the deceased held multiple MVB Bank accounts, each may require a separate claim or have different documentation requirements. The Customer Service / Death Claims can confirm which accounts require individual attention and which can be processed together.