How to name beneficiaries and fund a trust at Matrix Trust

Covers 7 retirement, and 1 investment accounts — beneficiaries can be updated by phone

Matrix Trust

Subsidiary of Broadridge Financial Solutions

broadridge.com/cit/about-us
Matrix Trust logo

Matrix Trust Client Support

Mailing Address

Matrix Trust Co., 717 17th St., Suite 1300, Denver, CO 80202

Matrix Trust IRA Customer Care (Safe Harbor / automatic-rollover IRA servicing)

Fax1-412-532-3723
Mailing Address

Matrix Trust Co., Attn: IRA Dept., P.O. Box 6220, Pittsburgh, PA 15212-9998

Matrix Trust IRA Department (Denver) — IRA death distributions

Fax1-303-893-0688
Mailing Address

Matrix Trust Co., Attn: IRA Dept., 717 17th St., Suite 1300, Denver, CO 80202

Safe Harbor IRA Customer Care
Verified Jul 2026

Estate planning for Matrix Trust retirement retirement accounts revolves around beneficiary designations. These designations—not a will—control who receives the account balance at death. For IRAs and employer-sponsored plans, the beneficiary designation also determines the tax treatment of inherited distributions, making it a decision with both legal and financial implications.

Matrix Trust offers 8 retirement accounts, each with its own transfer rules. The sections below cover how to set up beneficiaries, fund a trust, and which products support each approach.

Collective Investment Trusts (CITs)
1
Call the Matrix Trust IRA Customer Care team at 855-445-3608, or email support@iracustomercare.com
2
Give your account number and verify your identity
3
Ask for the beneficiary designation form for your Traditional or Roth IRA (Matrix Trust does not publish it for download)
4
Return the completed form by mail to Matrix Trust Co., Attn: IRA Dept., P.O. Box 6220, Pittsburgh, PA 15212-9998, or by fax to 412-532-3723

Special Requirements

  • Matrix Trust has NO branches and no walk-in service — everything is done by phone, email, fax, mail, or the online IRA portal
  • Employer-sponsored plan beneficiary designations are held by the plan recordkeeper or administrator, not by Matrix Trust — it does not maintain participant-level records for those plans
  • A Safe Harbor IRA was opened by a third party (the former plan), so Matrix Trust must complete its account-opening and customer-identification process — application, customer identification form, and identity documents — before it accepts instructions on the account
  • Trusts can be named as beneficiary of an IRA held at Matrix Trust; an IRA can never be retitled INTO a trust
  • A signature guarantee (Medallion Signature Guarantee stamp) is required on any distribution of $25,000 or more
  • If no beneficiary is designated, an automatic-rollover IRA follows the default order in the Matrix Trust automatic rollover agreement: surviving spouse, then children in equal shares by right of representation, then surviving parents, then the estate
  • A Roth 401(k) or Roth 403(b) balance rolls into a SEPARATE Roth IRA — a decedent can hold two Matrix Trust IRAs from one job, each needing its own designation and its own claim
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Sources

Data sourced from Matrix Trust primary sources (13 pages reviewed). How we research.

Download these Matrix Trust instructions

Download instructions for the whole estate

A printable PDF with the steps, required documents, and contact details — verified against Matrix Trust primary sources. Bring it to the branch or keep it beside the phone.

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