Estate planning at Guild Mortgage
How to protect 1 Guild Mortgage accounts — file claims through Guild Mortgage's Payoff Department (payoff quotes and payoff funds) and Hardship Assistance (loss mitigation)
Guild Mortgage Loan Servicing help center
General loan inquiries: Guild Mortgage Company, LLC, Attn: Customer Service Department, 5887 Copley Drive, 3rd Floor, San Diego, CA 92111. Payments: Guild Mortgage Company, P.O. Box 85046, San Diego, CA 92186-5304. Overnight/express payments: Guild Mortgage Company, Attn: Cashiering Department, 5887 Copley Drive, San Diego, CA 92111. Complaints / Notices of Error / Requests for Information / Qualified Written Requests: Guild Mortgage Company, LLC, c/o Compliance Management Division-Complaints, 5887 Copley Drive, San Diego, CA 92111.
Payoff Department (payoff quotes and payoff funds) and Hardship Assistance (loss mitigation)
Payoff Demand Statement requests: Guild Mortgage Company, P.O. Box 85046, San Diego, CA 92186-5304 (email payoffdept@guildmortgage.net or fax 858.215.3360). Mortgage/hardship assistance: 800.365.4884, Monday - Friday 5:00 AM - 5:00 PM PT, email hardshipassistance@guildmortgage.net.
Guild Mortgage Loan Servicing (no dedicated deceased-borrower channel published; use general servicing)
Guild Mortgage Company, LLC, Attn: Customer Service Department, 5887 Copley Drive, 3rd Floor, San Diego, CA 92111
Guild Mortgage is a mortgage servicer, so the estate planning question is about a debt, not an asset. When the borrower dies, the estate must notify Guild Mortgage and resolve the outstanding balance—through payoff, assumption, discharge, or surrender depending on the loan—rather than name a beneficiary.
Guild Mortgage provides specific procedures for both proactive estate planning and filing claims after a death.
Preparing your estate
Beneficiaries and trust funding
How to review 1 account types at Guild Mortgage.
View details →When someone dies
Death claim process
Contact Guild Mortgage's Payoff Department (payoff quotes and payoff funds) and Hardship Assistance (loss mitigation) to file a claim. 7-step process, 6 required documents, and contact information for survivors.
View details →For questions about any of these procedures, contact Guild Mortgage's Payoff Department (payoff quotes and payoff funds) and Hardship Assistance (loss mitigation) at 858.492.5888. Email inquiries can be sent to payoffdept@guildmortgage.net.
Frequently asked questions
After Guild has confirmed you as the executor or a successor in interest, request a Payoff Demand Statement by email at payoffdept@guildmortgage.net, by fax at 858.215.3360, or by mail to Guild Mortgage Company, P.O. Box 85046, San Diego, CA 92186-5304. You can reach the payoff department at 858.492.5888 (Monday-Friday 8:30 a.m.-5 p.m. PT) to confirm wire information before sending money. The payoff must be paid by certified funds or by wire — Guild returns personal checks of $10,000 or more unless they are certified funds. Always verify wire instructions by phone before wiring, because mortgage payoffs are a common target for wire fraud.
Sources
Data sourced from Guild Mortgage primary sources (6 pages reviewed). How we research.
Guild Mortgage Loan Servicing help center
General loan inquiries: Guild Mortgage Company, LLC, Attn: Customer Service Department, 5887 Copley Drive, 3rd Floor, San Diego, CA 92111. Payments: Guild Mortgage Company, P.O. Box 85046, San Diego, CA 92186-5304. Overnight/express payments: Guild Mortgage Company, Attn: Cashiering Department, 5887 Copley Drive, San Diego, CA 92111. Complaints / Notices of Error / Requests for Information / Qualified Written Requests: Guild Mortgage Company, LLC, c/o Compliance Management Division-Complaints, 5887 Copley Drive, San Diego, CA 92111.
Payoff Department (payoff quotes and payoff funds) and Hardship Assistance (loss mitigation)
Payoff Demand Statement requests: Guild Mortgage Company, P.O. Box 85046, San Diego, CA 92186-5304 (email payoffdept@guildmortgage.net or fax 858.215.3360). Mortgage/hardship assistance: 800.365.4884, Monday - Friday 5:00 AM - 5:00 PM PT, email hardshipassistance@guildmortgage.net.
Guild Mortgage Loan Servicing (no dedicated deceased-borrower channel published; use general servicing)
Guild Mortgage Company, LLC, Attn: Customer Service Department, 5887 Copley Drive, 3rd Floor, San Diego, CA 92111
Estate planning articles
Learn how to protect your Guild Mortgage accounts and other assets with trusts, beneficiary designations, and estate planning documents.
