What to do when a Grow Financial account holder dies
Contact Grow Financial — 9-step process, 6 required documents, and pod and joint accounts typically process within 5-10 business days after complete documentation is received. probate-dependent claims vary based on court timelines.
Phone1-800-839-6328
Fax1-813-832-2080
Mailing Address
P.O. Box 89909, Tampa, FL 33689-0415
WebsiteLearn more →
Phone1-800-839-6328
Fax1-813-832-2080
Mailing Address
P.O. Box 89909, Tampa, FL 33689-0415
WebsiteLearn more →
Death Claims
Phone1-800-839-6328
Toll-Free1-800-839-6328
Fax(813) 832-2088
Mailing Address
Grow Financial FCU, P.O. Box 89909, Tampa, FL 33689-0415
Verified Mar 2026
When a Grow Financial member passes away, the Death Claims handles the transition of accounts to beneficiaries or the estate. Accounts with Payable on Death designations or trust ownership transfer outside of probate, while solely-owned accounts may require Letters Testamentary or Letters of Administration from the probate court.
The claim process begins with a phone call to 1-800-839-6328. Have the account holder's full name, account numbers, and a certified death certificate available when making initial contact.
Death claim process
Here is the step-by-step death claim process at Grow Financial:
Filing a claim
1Contact Grow Financial at 800-839-6328 or visit a store location to notify of the member's passing
2Provide the deceased member's name, account number, and date of death
3Submit a certified copy of the death certificate
4For POD accounts: named beneficiary provides government-issued ID and completes claim paperwork
5For joint accounts with right of survivorship: surviving owner provides ID and death certificate; funds pass automatically
6For trust accounts: successor trustee provides trust document, trustee ID, and death certificate
7For accounts without POD, joint owner, or trust: executor/administrator provides Letters Testamentary or Letters of Administration from probate court
8Grow Financial reviews documentation and processes the claim
9Funds are distributed per beneficiary designation, trust terms, or estate instructions
Required Documents
- Certified death certificate
- Government-issued photo ID for claimant
- Letters Testamentary or Letters of Administration (if no POD/joint/trust)
- Trust documents and successor trustee identification (if trust account)
- Small Estate Affidavit (if estate qualifies under Florida or South Carolina law)
- Proof of relationship to deceased (if required)
Death certificates can be faxed to 813-832-2088. Deposit Servicing fax: 813-832-2088. Regional contact numbers: Hillsborough 813-837-2451, Manatee 941-827-4100, Pasco 727-376-0300, Pinellas 727-791-4206, Polk 863-583-8250. South Carolina: Midlands 803-705-3121, Low Country 843-285-4424. For investment accounts held through LPL Financial, contact your LPL advisor separately.
Processing timelines at Grow Financial: POD and joint accounts typically process within 5-10 business days after complete documentation is received. Probate-dependent claims vary based on court timelines.. Incomplete documentation is the most common cause of delays—submitting all required documents with the initial claim helps avoid additional processing time.
Grow Financial requires several documents to process a claim, including Certified death certificate, Government-issued photo ID for claimant, and Letters Testamentary or Letters of Administration (if no POD/joint/trust), and additional documentation depending on the account type. Certified copies are typically needed—photocopies are generally not accepted for death certificates or court documents.
Frequently asked questions
Call Grow Financial at 800-839-6328, visit a store location, or submit a request by mail. Per the Universal Account Agreement, deposit accounts support POD (Payable on Death) beneficiary designations. You will need to provide each beneficiary's full legal name, date of birth, Social Security number, and relationship. You can designate both primary and contingent beneficiaries.
It depends on how the account is titled. Joint accounts with right of survivorship pass directly to the surviving owner. Accounts with POD beneficiary designations pass to the named beneficiaries upon presentation of a death certificate and ID. Trust accounts transfer to the successor trustee per the trust terms. Accounts without these designations go through probate and require Letters Testamentary or Administration.
Grow Financial has a dedicated death certificate fax line at 813-832-2088. You can also mail a certified copy of the death certificate to Grow Financial FCU, P.O. Box 89909, Tampa, FL 33689-0415, or bring it to any store location in person.
Grow Financial's Death Claims can be reached by phone at 1-800-839-6328 and fax at (813) 832-2088 for questions throughout the claims process.
If the deceased held multiple Grow Financial accounts, each may require a separate claim or have different documentation requirements. The Death Claims can confirm which accounts require individual attention and which can be processed together.
Phone1-800-839-6328
Fax1-813-832-2080
Mailing Address
P.O. Box 89909, Tampa, FL 33689-0415
WebsiteLearn more →
Phone1-800-839-6328
Fax1-813-832-2080
Mailing Address
P.O. Box 89909, Tampa, FL 33689-0415
WebsiteLearn more →
Death Claims
Phone1-800-839-6328
Toll-Free1-800-839-6328
Fax(813) 832-2088
Mailing Address
Grow Financial FCU, P.O. Box 89909, Tampa, FL 33689-0415
Verified Mar 2026
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