What to do when a GreenState CU account holder dies
Contact GreenState CU's GreenState Trust Services (Members Trust Company) — 5-step process, 6 required documents, and pod, joint, and trust-titled accounts release within days of document verification. accounts that need letters follow the probate timeline of the state where the member was domiciled. the $5 membership share account cannot be closed until every other greenstate account, loan, and card is resolved.
Member Assistance Center
Phone1-319-339-1000
Toll-Free1-800-397-3790
Emailmac@greenstate.org
Mailing Address
GreenState Credit Union, PO Box 800, North Liberty, IA 52317-0800
New deposit account inquiries
Telephone banking
Lost or stolen card (from abroad)
WebsiteLearn more→
GreenState Trust Services (Members Trust Company)
Phone1-515-955-0603
Toll-Free1-800-397-3790
Mailing Address
GreenState Credit Union, PO Box 800, North Liberty, IA 52317-0800
Jessica Davie, CTFA - Trust Officer
Indira Velazquez - Trust Administrator
WebsiteLearn more→
Member Assistance Center (deceased member accounts)
Phone1-319-339-1000
Toll-Free1-800-397-3790
Emailmac@greenstate.org
Mailing Address
GreenState Credit Union, PO Box 800, North Liberty, IA 52317-0800
IRA Department mail (Attn: IRA Department, 2355 Landon Rd, North Liberty, IA 52317)
WebsiteNotify online→
Verified Jul 2026
When a GreenState CU member passes away, the GreenState Trust Services (Members Trust Company) handles the transition of accounts to beneficiaries or the estate. Accounts with Payable on Death designations or trust ownership transfer outside of probate, while solely-owned accounts may require Letters Testamentary or Letters of Administration from the probate court.
GreenState CU provides an online portal for initiating death claims, which can simplify the initial notification and document submission process. Claims can also be started by phone or by mailing the required documents.
Death claim process
To file a claim after an account holder's death, here is what GreenState CU requires:
Filing a claim
1
Report the death to the Member Assistance Center at (800) 397-3790 (24/7 phone support) or at any branch in Iowa, Illinois, or Nebraska. Ask them to flag the membership so recurring debits, cards, and overdraft privilege stop drawing down the balance
2
Bring or send the core documents:
- Certified death certificate
- Government-issued photo ID for the claimant
- Your authority document, matched to the account type (below)
3
What releases each account:
- POD accounts: the named beneficiary claims directly with the death certificate and ID -- no court paperwork
- Joint accounts with right of survivorship: the surviving owner keeps the account; GreenState removes the decedent
- Certificates: a beneficiary withdrawing after the member's death pays NO early-withdrawal penalty (Fixed Rate Certificate of Deposit disclosure)
- IRAs and HSAs: the beneficiary designation on file controls; the IRA Department (2355 Landon Rd, North Liberty, IA 52317) handles the distribution election
- Trust-titled accounts: the successor trustee presents the trust document (or Certificate of Trust) plus the death certificate and their own ID
- Accounts with no POD, no joint owner, and no trust title: Letters Testamentary or Letters of Administration -- or, for a qualifying Iowa estate, the Iowa Code 633.356 small-estate affidavit
4
Unwind the borrowing and safekeeping side too: open loans, credit cards, and mortgages have to be resolved, and a safe deposit box (offered at select branches -- ask at (319) 339-1000) will be drilled at actual cost if no key can be found
5
Close the accounts last. GreenState will not close the $5 membership share savings account while any loan, credit card, mortgage, certificate, money market, or checking account is still open, and it mails the remaining balance as an official check rather than releasing cash (https://www.greenstate.org/help-center/closing-your-account)
Required Documents
- Certified death certificate
- Government-issued photo ID for the claimant
- Letters Testamentary or Letters of Administration (accounts with no POD, no joint owner, and no trust title)
- Iowa Code 633.356 small-estate affidavit (in place of Letters, for a qualifying Iowa estate)
- Trust agreement or Certificate of Trust plus successor trustee ID (trust-titled accounts)
- IRA beneficiary distribution election forms (IRA and HSA claims)
What to know at this institution
GreenState publishes no dedicated bereavement or estate-settlement page, and it does not post its consumer account Terms & Conditions online -- https://www.greenstate.org/terms-conditions states they are "available to members upon request," so the death/incapacity clause governing how long items keep paying after death is not publicly readable and should be requested from the Member Assistance Center. Two published details do matter to an estate: the Fixed Rate Certificate of Deposit disclosure waives the early-withdrawal penalty for "withdrawal by a beneficiary after the death of the member," and the account-closing page states that the $5 membership share savings account cannot be closed while any other loan, card, mortgage, certificate, money market, or checking account remains open, with remaining funds mailed as an official check. Iowa Code 633.356 lets an Iowa estate of $50,000 or less in gross personal property, with no solely owned real estate, be claimed by affidavit 40 days after death without opening probate. GreenState does not accept or interpret wills. If GreenState Trust Services (Members Trust Company) is the trustee, the trust team runs that administration separately from deposit-account claims.
How long the process takes at GreenState CU: POD, joint, and trust-titled accounts release within days of document verification. Accounts that need Letters follow the probate timeline of the state where the member was domiciled. The $5 membership share account cannot be closed until every other GreenState account, loan, and card is resolved. The most common reason for delays is missing or incomplete documentation, so submitting everything upfront is the best way to keep things moving.
Documentation required by GreenState CU includes Certified death certificate, Government-issued photo ID for the claimant, and Letters Testamentary or Letters of Administration (accounts with no POD, no joint owner, and no trust title), along with additional paperwork that varies by account type. All death certificates and court documents must be certified copies.
Frequently asked questions
No. GreenState's Fixed Rate Certificate of Deposit disclosure states that "No penalty is required in the case of withdrawal by a beneficiary after the death of the member." A POD beneficiary (or the estate's representative, once authority is established) can cash in a certificate before maturity without forfeiting dividends under the early-withdrawal penalty. Certificates are not transferable except on the books of the credit union, so the claim runs through GreenState rather than by assignment.
Iowa Code 633.356 allows an estate with $50,000 or less in gross personal property and no solely owned real estate to be claimed by affidavit, 40 days after death, with no court filing. The affidavit is presented directly to GreenState with a certified death certificate and your photo ID. Notary service is free at every GreenState branch, so the affidavit can be sworn there. Estates over the threshold, or that include solely owned real estate, need Letters Testamentary or Letters of Administration to release accounts that have no POD beneficiary, no joint owner, and no trust title.
Your estate is administered where you were domiciled at death, not where the credit union is chartered. Your representative opens the estate in your home state, and GreenState recognizes the Letters Testamentary or Letters of Administration that court issues in order to release accounts with no POD beneficiary, no joint owner, and no trust title. The Iowa small-estate affidavit under Iowa Code 633.356 is an Iowa procedure -- an out-of-state estate uses its own state's small-estate mechanism if it has one. POD designations and trust titling sidestep the question entirely, which is the simpler path for members outside Iowa.
GreenState CU's Member Assistance Center (deceased member accounts) can be reached by phone at 1-800-397-3790 and email at mac@greenstate.org for questions throughout the claims process.
If the deceased held multiple GreenState CU accounts, each may require a separate claim or have different documentation requirements. The GreenState Trust Services (Members Trust Company) can confirm which accounts require individual attention and which can be processed together.
Sources
Data sourced from GreenState CU primary sources (19 pages reviewed). How we research.
Member Assistance Center
Phone1-319-339-1000
Toll-Free1-800-397-3790
Emailmac@greenstate.org
Mailing Address
GreenState Credit Union, PO Box 800, North Liberty, IA 52317-0800
New deposit account inquiries
Telephone banking
Lost or stolen card (from abroad)
WebsiteLearn more→
GreenState Trust Services (Members Trust Company)
Phone1-515-955-0603
Toll-Free1-800-397-3790
Mailing Address
GreenState Credit Union, PO Box 800, North Liberty, IA 52317-0800
Jessica Davie, CTFA - Trust Officer
Indira Velazquez - Trust Administrator
WebsiteLearn more→
Member Assistance Center (deceased member accounts)
Phone1-319-339-1000
Toll-Free1-800-397-3790
Emailmac@greenstate.org
Mailing Address
GreenState Credit Union, PO Box 800, North Liberty, IA 52317-0800
IRA Department mail (Attn: IRA Department, 2355 Landon Rd, North Liberty, IA 52317)
WebsiteNotify online→
Verified Jul 2026
Estate planning articles
Learn how to protect your GreenState CU accounts and other assets with trusts, beneficiary designations, and estate planning documents.
