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Great Plains FCU

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What to do when a Great Plains FCU account holder dies

Report the death to Great Plains FCU's Member Services at 1-800-388-1318

After a member of Great Plains FCU dies, the Member Services manages the transfer of accounts. POD-designated and trust-owned accounts pass directly to beneficiaries. Accounts held solely in the member's name may require probate court documents—Letters Testamentary or Letters of Administration—before funds can be released.

Death claim process

The death claim process at Great Plains FCU works as follows:

Filing a claim

1
Call member service at (800) 388-1318, or the branch that holds the account, to report the member's death. Member service and the branches handle it; there is no separate estate or death-claim department and no claims portal.
2
Give the member's full legal name, account number and date of death, and ask that the accounts be flagged so debit card, ACH and Zelle activity stops. Until then, an enrolled device can still send $500 a day through Zelle.
3
Do not report the death or send account details by email. The credit union discourages personal information in email and does not accept even an address change by email. Use the phone, a branch or a Banno secure message.
4
Return the deceased member's debit card and any unused share drafts (checks) to the branch.
5
The credit union verifies the documents and releases the funds.

Required Documents

  • Certified death certificate
  • Government-issued photo ID for the claimant
  • The deceased member's account number
  • Kansas Judicial Council "Small Estates Affidavit (02-2024)", for a Kansas account in a small estate with no beneficiary or joint ownerIt is furnished directly to the credit union. It is sworn before a notary, with a certified copy of the death certificate attached.
  • Missouri probate form PR 16 or PR 17 with the clerk's certificate, for a Missouri account in a small estate with no beneficiary or joint ownerPR 16 is the intestate affidavit and PR 17 the testate one. It is filed with the probate division first; the credit union is shown the affidavit with the clerk's certificate annexed, not the affidavit alone.
  • Letters Testamentary or Letters of Administration, when neither small estate route is available
  • Trust agreement or Certificate of Trust, and the successor trustee's photo ID, for trust-titled accounts
  • IRA distribution-election paperwork, for IRA passbook and IRA certificate accountsCompleted with the credit union.

What happens to each kind of account5

Payable-on-death account

The named beneficiary provides a certified death certificate and government-issued photo ID and claims the funds directly, without probate.1

Joint account with survivorship

The surviving owner provides a certified death certificate, and the account passes to that owner.1

Trust account

The successor trustee provides the trust agreement or Certificate of Trust, a certified death certificate and trustee photo ID. A successor trustee who is not already in the field of membership should expect a membership-eligibility question.1

IRA

IRA passbook and IRA certificate accounts pass by designation: the designated beneficiary provides a certified death certificate and photo ID and completes the distribution-election paperwork.1

Account in one name

An account with no payable-on-death beneficiary, no joint owner and no trust titling goes through probate or a small estate affidavit. Kansas and Missouri accounts use different small estate affidavits.1

Not in Great Plains FCU's published guidance1

  • A claim form

Sources1

Download instructions for the whole estate

POD, joint and trust accounts are typically settled within days of the credit union verifying a certified death certificate and the claimant's ID.

Great Plains FCU's Member Services can be reached by phone at 1-800-388-1318, email at gpfcu@greatplainsfcu.com, and fax at 1-417-626-8114 for questions throughout the claims process.

Sources

(6)·

Data sourced from Great Plains FCU primary sources (15 pages reviewed). How we research.

Great Plains FCU death claims support

Member Services

Carthage, MO branch

Wichita, KS branch

Salina, KS branch

Fax

1-417-626-8114

Hours

Monday-Friday 8:00 AM-5:00 PM CT (home office lobby; branch hours vary)

Mailing address

Great Plains FCU, P.O. Box 2968, Joplin, MO 64803
Verified Sep 2026

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