Estate planning at Fay Servicing
How to protect 3 Fay Servicing accounts — file death claims
Fay Servicing Customer Service
Corporate office: Fay Servicing, LLC, 5426 Bay Center Drive, Suite 300, Tampa, FL 33609. Applications / Authorization to Release Information: Fay Servicing, LLC, Attn: Applications, 440 S. LaSalle, Suite 2000, Chicago, IL 60605 (fax (312) 509-4794; email applications@fayservicing.com). Payments only: Fay Servicing, LLC, Payment Processing, PO Box 88009, Chicago, IL 60680-1009. Overnight payoffs/reinstatements only: Fay Servicing, LLC, Attn: Payment Processing, 1601 LBJ Freeway, Suite 150, Farmers Branch, TX 75234. Complaints: Fay Servicing, LLC, Attn: Complaints Department, P.O. Box 815548, Farmers Branch, TX 75381. Include the loan number on all pages of correspondence.
Fay Servicing Customer Service
Corporate office: Fay Servicing, LLC, 5426 Bay Center Drive, Suite 300, Tampa, FL 33609. Applications / Authorization to Release Information: Fay Servicing, LLC, Attn: Applications, 440 S. LaSalle, Suite 2000, Chicago, IL 60605 (fax (312) 509-4794; email applications@fayservicing.com). Payments only: Fay Servicing, LLC, Payment Processing, PO Box 88009, Chicago, IL 60680-1009. Overnight payoffs/reinstatements only: Fay Servicing, LLC, Attn: Payment Processing, 1601 LBJ Freeway, Suite 150, Farmers Branch, TX 75234. Complaints: Fay Servicing, LLC, Attn: Complaints Department, P.O. Box 815548, Farmers Branch, TX 75381. Include the loan number on all pages of correspondence.
Fay Servicing Customer Service (Successor in Interest / Deceased Borrower)
Fay Servicing, LLC, Attn: Applications, 440 S. LaSalle, Suite 2000, Chicago, IL 60605
When a borrower at Fay Servicing dies, the loan does not simply disappear. The executor contacts Fay Servicing to establish authority, learn the payoff amount, and choose how to handle the balance under the servicer's procedures and applicable law.
There are two sides to estate planning at Fay Servicing: setting things up while you're alive, and the process survivors follow after a death.
Preparing your estate
Beneficiaries and trust funding
How to review 3 account types at Fay Servicing.
View details →When someone dies
Death claim process
5-step process, 6 required documents, and contact information for survivors.
View details →Frequently asked questions
A successor in interest is someone who received an ownership interest in the mortgaged home — through inheritance, a divorce decree, or a living trust — but was not an original borrower on the loan. Under the Consumer Financial Protection Bureau's Regulation X (12 CFR 1024.30-1024.41), the servicer must recognize that status once the person documents ownership and identity, which lets them receive loan information, make payments, and apply to assume the loan. Fay states it will provide a list of the documentation needed to confirm identity and ownership interest. A successor in interest who did not sign the note is generally not personally liable for the debt, though the home can still be foreclosed if payments stop.
Before an executor's authority or a successor-in-interest status is documented, Fay can add an authorized party through its Authorization to Release Information form. The form is valid when signed by all borrowers and co-borrowers on the account; return it to Fay Servicing, LLC, Attn: Applications, 440 S. LaSalle, Suite 2000, Chicago, IL 60605, by fax to (312) 509-4794, or by email to applications@fayservicing.com. An executor or administrator establishes full authority instead with Letters Testamentary or Letters of Administration.
Request the exact payoff amount through Fay's Loan Solution Center or your online account first. Mail a payment (with the loan number on the check) to Fay Servicing, LLC, Payment Processing, PO Box 88009, Chicago, IL 60680-1009; allow 6-10 business days for postal processing. Only payoffs and reinstatements may be overnighted, via FedEx, to Fay Servicing, LLC, Attn: Payment Processing, 1601 LBJ Freeway, Suite 150, Farmers Branch, TX 75234; payoffs and reinstatements received after 3:00 p.m. Central Time are credited the next business day. Do not send documents or written notices to the payment addresses.
Sources
Data sourced from Fay Servicing primary sources (5 pages reviewed). How we research.
Fay Servicing Customer Service
Corporate office: Fay Servicing, LLC, 5426 Bay Center Drive, Suite 300, Tampa, FL 33609. Applications / Authorization to Release Information: Fay Servicing, LLC, Attn: Applications, 440 S. LaSalle, Suite 2000, Chicago, IL 60605 (fax (312) 509-4794; email applications@fayservicing.com). Payments only: Fay Servicing, LLC, Payment Processing, PO Box 88009, Chicago, IL 60680-1009. Overnight payoffs/reinstatements only: Fay Servicing, LLC, Attn: Payment Processing, 1601 LBJ Freeway, Suite 150, Farmers Branch, TX 75234. Complaints: Fay Servicing, LLC, Attn: Complaints Department, P.O. Box 815548, Farmers Branch, TX 75381. Include the loan number on all pages of correspondence.
Fay Servicing Customer Service
Corporate office: Fay Servicing, LLC, 5426 Bay Center Drive, Suite 300, Tampa, FL 33609. Applications / Authorization to Release Information: Fay Servicing, LLC, Attn: Applications, 440 S. LaSalle, Suite 2000, Chicago, IL 60605 (fax (312) 509-4794; email applications@fayservicing.com). Payments only: Fay Servicing, LLC, Payment Processing, PO Box 88009, Chicago, IL 60680-1009. Overnight payoffs/reinstatements only: Fay Servicing, LLC, Attn: Payment Processing, 1601 LBJ Freeway, Suite 150, Farmers Branch, TX 75234. Complaints: Fay Servicing, LLC, Attn: Complaints Department, P.O. Box 815548, Farmers Branch, TX 75381. Include the loan number on all pages of correspondence.
Fay Servicing Customer Service (Successor in Interest / Deceased Borrower)
Fay Servicing, LLC, Attn: Applications, 440 S. LaSalle, Suite 2000, Chicago, IL 60605
Estate planning articles
Learn how to protect your Fay Servicing accounts and other assets with trusts, beneficiary designations, and estate planning documents.
