What to do when a Equitable account holder dies
Contact Equitable — 14-step process, 11 required documents, and equitable does not publish a processing sla. life insurance claims of $10,000 or less qualify for express processing with no additional forms. hard deadline to watch: a non-qualified beneficiary continuation option election must reach the processing office within 9 months.

Customer Service and Support
1345 Avenue of the Americas, New York, NY 10105
Customer Service and Support
1345 Avenue of the Americas, New York, NY 10105
Life Insurance Claims (Life Operations)
Equitable Financial Life Insurance Company, Life Operations, PO Box 1047, Charlotte, NC 28201-1047 (express: 8501 IBM Drive, Suite 150, Charlotte, NC 28262)
A death claim on a Equitable policy is filed through the Life Insurance Claims (Life Operations) (1-800-777-6510). Because insurance proceeds pass directly to named beneficiaries, this process is separate from probate. The required documentation and timeline vary by policy type.
Equitable provides an online portal for initiating death claims, which can simplify the initial notification and document submission process. Claims can also be started by phone or by mailing the required documents.
Death claim process
To file a claim after an account holder's death, here is what Equitable requires:
Retirement Accounts
2 products- Life insurance: (800) 777-6510, Monday-Thursday 8:30 AM - 7:00 PM ET, Friday 8:30 AM - 5:30 PM ET
- Annuities (Retirement Cornerstone, Investment Edge, Structured Capital Strategies, Accumulator, Guaranteed Growth): (800) 789-7771
- EQUI-VEST: (800) 628-6673, Monday-Friday 8:00 AM - 5:00 PM ET
- SPDA: (800) 628-7789, Monday-Friday 9:00 AM - 5:00 PM ET
- Death after retirement / group pension / annuity benefits (the decedent was already receiving payments): (800) 245-1230, Monday-Friday 9:00 AM - 5:00 PM ET
- Employee benefits: (866) 274-9887
- Or start online at https://equitable.com/hallmarks/start-claim
- Original certified copy of the death certificate
- The original policy, if available (or check the "lost" box on the form)
- Any additional election form for the payment option chosen
- Special Payment Plan (node_id=6407) — for an Interest, Installment or Life Income settlement instead of a lump sum
- Family Status Statement (node_id=34398568) — when the policy covered more than the deceased (children's term rider, additional insured rider)
- Release of Interest in Claims Proceeds by Beneficiary (node_id=6352) — to disclaim; proceeds then pass under the policy provisions
- Statement of Surviving Children (node_id=34398571) — children of the insured who are not named in the beneficiary provision
- Affidavit for Payment without Administration (node_id=Y6CZYP3OUJ6H-1932448188-14012) — when the estate is NOT being probated
- Authorization to Release Information (node_id=38160086) — required when death occurs within two years of policy issue (the contestability window)
- W-8BEN (node_id=18067245) — foreign national beneficiaries
- Certificate of appointment (copy) if you file as executor, administrator or guardian; trust excerpts (title, appointment and signature pages plus any amendment naming the successor trustee) if a trust is the beneficiary
- Lump Sum Distribution — proceeds paid as a check
- Spousal Continuation Option — the sole spousal beneficiary continues the contract
- Inherited Annuity Beneficiary Continuation Option (BCO) for NQ — defer over the beneficiary's lifetime or 5 years
- Inherited IRA BCO (deaths on or after 1/1/2020) — defer over lifetime or 10 years
- Spousal Rollover form (traditional/Roth IRA, or the non-qualified version)
- Trust beneficiary: add the Equitable Certification of Trust form (node_id=65119797), which identifies the trustee, the beneficiary and the trust TIN
- A trust electing the BCO must also file the series' Beneficiary Continuation Option Trustee Certification
- Life insurance: Equitable Financial Life Insurance Company, Life Operations, PO Box 1047, Charlotte, NC 28201-1047 (express: 8501 IBM Dr., Suite 150, Charlotte, NC 28262-4333); fax, forms only: (855) 268-6373
- Annuities: Equitable, Retirement Service Solutions, PO Box 1016, Charlotte, NC 28201-1424 (express: 8501 IBM Dr., Suite 150-IR, Charlotte, NC 28262-4333)
- EQUI-VEST: Equitable, EQUI-VEST Processing Office, PO Box 1430, Charlotte, NC 28201-1430 (express: 8501 IBM Dr., Suite 150-GR, Charlotte, NC 28262-4333); fax (816) 701-4967; PDFs to EquivestDeathClaims@equitable.com (send-only mailbox). The how-to-return-forms page also lists EQUI-VEST, PO Box 4956 MD 32-88, Syracuse, NY 13221 — call (800) 628-6673 to confirm which applies to your contract
- SPDA: Equitable SPDA Division, PO Box 4700 MD 34-7, Syracuse, NY 13202; fax (315) 477-3810
- Death after retirement: Equitable Benefit Payment Service Group, PO Box 4993 MD 34-7, Syracuse, NY 13202; fax (315) 477-3810
Required Documents
- Certified copy of the death certificate (the current annuity series requires one showing cause and manner of death)
- Completed claim form for the product — Claim to Life Insurance Benefits (life), the series claim election form (annuity), EQUI-VEST Claim to Annuity Benefits, SPDA Claim to Annuity Benefits, or the Claimants Statement Form (death after retirement). Every beneficiary named on the policy or contract files their own.
- Original policy or annuity contract, if available
- Payment-option election form (Lump Sum, Special Payment Plan, Spousal Continuation, Beneficiary Continuation Option, Periodic Payment Plan, Successor Owner/Annuitant, or Spousal Rollover)
- IRS Form W-9 for the beneficiary (annuity contracts; and for any estate, trust or other non-natural entity)
- Trust documents when a trust is beneficiary: the Equitable Certification of Trust form for annuities, or the trust's title, appointment and signature pages plus any amendment naming the successor trustee for life insurance — with the trust TIN
- Trustee Certification form when a trust beneficiary elects the Beneficiary Continuation Option
- Copy of the certificate of appointment (Letters) if claiming as executor, administrator or guardian; or the Affidavit for Payment without Administration when the estate is not being probated
- Authorization to Release Information when the death occurs within two years of policy issue
- W-8BEN for a foreign-national beneficiary
- Government-issued ID as requested by the claims unit
Claims Contact
What to know at this institution
Equitable does not run one claims desk — it runs five, and using the wrong one is the most common way a claim stalls. Life insurance: (800) 777-6510, Claim to Life Insurance Benefits (node_id=6247), Life Operations, PO Box 1047, Charlotte, NC 28201-1047, forms fax (855) 268-6373. Annuities: (800) 789-7771, per-series claim election forms plus a W-9, Retirement Service Solutions, PO Box 1016, Charlotte, NC 28201-1424. EQUI-VEST (the 403(b)/TSA and IRA annuity family): (800) 628-6673, Claim to Annuity Benefits (node_id=A2022101900003), EQUI-VEST Processing Office, PO Box 1430, Charlotte, NC 28201-1430, fax (816) 701-4967, PDFs to EquivestDeathClaims@equitable.com. SPDA: (800) 628-7789, Syracuse. Death after retirement / group pension (the decedent was already drawing payments): (800) 245-1230, Claimants Statement Form, Benefit Payment Service Group, Syracuse. Legacy universal life numbered 24 000 000 - 24 999 999 is administered from Lynchburg, VA at (800) 342-4368. Every beneficiary named on a policy or contract must file their own claim form. Life insurance death benefits are generally income-tax-free; annuity death benefits carry ordinary income on the gain, which is why the annuity units require a W-9 and offer the deferral elections — consult a tax advisor before choosing a payment option, and request IRS Form 712 (a check box on the life claim form) if the estate will file an estate tax return.
Applies To
Required Documents
- Completed Claimants Statement Form (required from every beneficiary listed on the contract)
- Certified copy of the death certificate
- Pension statement or annuity contract (call (800) 245-1230 for help locating it)
Claims Contact
Phone: 1-800-245-1230
Fax: 1-315-477-3810
Equitable Benefit Payment Service Group, PO Box 4993, MD 34-7, Syracuse, NY 13202
What to know at this institution
Use this route whenever the contract owner was already receiving regular pension or annuity payments — the claim-form library says so explicitly ("If the contract owner was receiving regular pension or annuity benefits, use the Death After Retirement form(s)").
Applies To
Insurance Products
16 products- Life insurance: (800) 777-6510, Monday-Thursday 8:30 AM - 7:00 PM ET, Friday 8:30 AM - 5:30 PM ET
- Annuities (Retirement Cornerstone, Investment Edge, Structured Capital Strategies, Accumulator, Guaranteed Growth): (800) 789-7771
- EQUI-VEST: (800) 628-6673, Monday-Friday 8:00 AM - 5:00 PM ET
- SPDA: (800) 628-7789, Monday-Friday 9:00 AM - 5:00 PM ET
- Death after retirement / group pension / annuity benefits (the decedent was already receiving payments): (800) 245-1230, Monday-Friday 9:00 AM - 5:00 PM ET
- Employee benefits: (866) 274-9887
- Or start online at https://equitable.com/hallmarks/start-claim
- Original certified copy of the death certificate
- The original policy, if available (or check the "lost" box on the form)
- Any additional election form for the payment option chosen
- Special Payment Plan (node_id=6407) — for an Interest, Installment or Life Income settlement instead of a lump sum
- Family Status Statement (node_id=34398568) — when the policy covered more than the deceased (children's term rider, additional insured rider)
- Release of Interest in Claims Proceeds by Beneficiary (node_id=6352) — to disclaim; proceeds then pass under the policy provisions
- Statement of Surviving Children (node_id=34398571) — children of the insured who are not named in the beneficiary provision
- Affidavit for Payment without Administration (node_id=Y6CZYP3OUJ6H-1932448188-14012) — when the estate is NOT being probated
- Authorization to Release Information (node_id=38160086) — required when death occurs within two years of policy issue (the contestability window)
- W-8BEN (node_id=18067245) — foreign national beneficiaries
- Certificate of appointment (copy) if you file as executor, administrator or guardian; trust excerpts (title, appointment and signature pages plus any amendment naming the successor trustee) if a trust is the beneficiary
- Lump Sum Distribution — proceeds paid as a check
- Spousal Continuation Option — the sole spousal beneficiary continues the contract
- Inherited Annuity Beneficiary Continuation Option (BCO) for NQ — defer over the beneficiary's lifetime or 5 years
- Inherited IRA BCO (deaths on or after 1/1/2020) — defer over lifetime or 10 years
- Spousal Rollover form (traditional/Roth IRA, or the non-qualified version)
- Trust beneficiary: add the Equitable Certification of Trust form (node_id=65119797), which identifies the trustee, the beneficiary and the trust TIN
- A trust electing the BCO must also file the series' Beneficiary Continuation Option Trustee Certification
- Life insurance: Equitable Financial Life Insurance Company, Life Operations, PO Box 1047, Charlotte, NC 28201-1047 (express: 8501 IBM Dr., Suite 150, Charlotte, NC 28262-4333); fax, forms only: (855) 268-6373
- Annuities: Equitable, Retirement Service Solutions, PO Box 1016, Charlotte, NC 28201-1424 (express: 8501 IBM Dr., Suite 150-IR, Charlotte, NC 28262-4333)
- EQUI-VEST: Equitable, EQUI-VEST Processing Office, PO Box 1430, Charlotte, NC 28201-1430 (express: 8501 IBM Dr., Suite 150-GR, Charlotte, NC 28262-4333); fax (816) 701-4967; PDFs to EquivestDeathClaims@equitable.com (send-only mailbox). The how-to-return-forms page also lists EQUI-VEST, PO Box 4956 MD 32-88, Syracuse, NY 13221 — call (800) 628-6673 to confirm which applies to your contract
- SPDA: Equitable SPDA Division, PO Box 4700 MD 34-7, Syracuse, NY 13202; fax (315) 477-3810
- Death after retirement: Equitable Benefit Payment Service Group, PO Box 4993 MD 34-7, Syracuse, NY 13202; fax (315) 477-3810
Required Documents
- Certified copy of the death certificate (the current annuity series requires one showing cause and manner of death)
- Completed claim form for the product — Claim to Life Insurance Benefits (life), the series claim election form (annuity), EQUI-VEST Claim to Annuity Benefits, SPDA Claim to Annuity Benefits, or the Claimants Statement Form (death after retirement). Every beneficiary named on the policy or contract files their own.
- Original policy or annuity contract, if available
- Payment-option election form (Lump Sum, Special Payment Plan, Spousal Continuation, Beneficiary Continuation Option, Periodic Payment Plan, Successor Owner/Annuitant, or Spousal Rollover)
- IRS Form W-9 for the beneficiary (annuity contracts; and for any estate, trust or other non-natural entity)
- Trust documents when a trust is beneficiary: the Equitable Certification of Trust form for annuities, or the trust's title, appointment and signature pages plus any amendment naming the successor trustee for life insurance — with the trust TIN
- Trustee Certification form when a trust beneficiary elects the Beneficiary Continuation Option
- Copy of the certificate of appointment (Letters) if claiming as executor, administrator or guardian; or the Affidavit for Payment without Administration when the estate is not being probated
- Authorization to Release Information when the death occurs within two years of policy issue
- W-8BEN for a foreign-national beneficiary
- Government-issued ID as requested by the claims unit
Claims Contact
What to know at this institution
Equitable does not run one claims desk — it runs five, and using the wrong one is the most common way a claim stalls. Life insurance: (800) 777-6510, Claim to Life Insurance Benefits (node_id=6247), Life Operations, PO Box 1047, Charlotte, NC 28201-1047, forms fax (855) 268-6373. Annuities: (800) 789-7771, per-series claim election forms plus a W-9, Retirement Service Solutions, PO Box 1016, Charlotte, NC 28201-1424. EQUI-VEST (the 403(b)/TSA and IRA annuity family): (800) 628-6673, Claim to Annuity Benefits (node_id=A2022101900003), EQUI-VEST Processing Office, PO Box 1430, Charlotte, NC 28201-1430, fax (816) 701-4967, PDFs to EquivestDeathClaims@equitable.com. SPDA: (800) 628-7789, Syracuse. Death after retirement / group pension (the decedent was already drawing payments): (800) 245-1230, Claimants Statement Form, Benefit Payment Service Group, Syracuse. Legacy universal life numbered 24 000 000 - 24 999 999 is administered from Lynchburg, VA at (800) 342-4368. Every beneficiary named on a policy or contract must file their own claim form. Life insurance death benefits are generally income-tax-free; annuity death benefits carry ordinary income on the gain, which is why the annuity units require a W-9 and offer the deferral elections — consult a tax advisor before choosing a payment option, and request IRS Form 712 (a check box on the life claim form) if the estate will file an estate tax return.
Applies To
Required Documents
- Certified copy of the death certificate
- Completed claim package supplied by the Equitable Life Administration Center
- Original policy, if available
- Government-issued ID for each beneficiary
Claims Contact
Phone: 1-800-342-4368
Fax: 1-434-948-5716
Equitable Life Administration Center, PO Box 6040, Lynchburg, VA 24505
What to know at this institution
Separate administration center for legacy universal life policies numbered 24 000 000 - 24 999 999, per https://equitable.com/customer-service/life-insurance.
Applies To
Prepare your letter of instruction to Equitable
Equitable provides its own letter-of-instruction form. Answer a few questions and we complete that official form for you to print and sign.
Build your letter of instructionHow long the process takes at Equitable: Equitable does not publish a processing SLA. Life insurance claims of $10,000 or less qualify for Express Processing with no additional forms. Hard deadline to watch: a non-qualified Beneficiary Continuation Option election must reach the Processing Office within 9 months. The most common reason for delays is missing or incomplete documentation, so submitting everything upfront is the best way to keep things moving.
Documentation required by Equitable includes Certified copy of the death certificate (the current annuity series requires one showing cause and manner of death), Completed claim form for the product — Claim to Life Insurance Benefits (life), the series claim election form (annuity), EQUI-VEST Claim to Annuity Benefits, SPDA Claim to Annuity Benefits, or the Claimants Statement Form (death after retirement). Every beneficiary named on the policy or contract files their own., and Original policy or annuity contract, if available, along with additional paperwork that varies by account type. All death certificates and court documents must be certified copies.
Frequently asked questions
It depends entirely on the product, because Equitable runs separate claims units with separate forms and mailing addresses. Life insurance: (800) 777-6510 (Monday-Thursday 8:30 AM - 7:00 PM ET, Friday 8:30 AM - 5:30 PM ET). Annuities such as Retirement Cornerstone, Investment Edge, Structured Capital Strategies, Accumulator and Guaranteed Growth: (800) 789-7771. EQUI-VEST: (800) 628-6673. SPDA: (800) 628-7789. If the decedent was ALREADY RECEIVING regular pension or annuity payments, it is a death-after-retirement claim instead: (800) 245-1230. Employee benefits: (866) 274-9887. Older universal life policies numbered 24 000 000 - 24 999 999 are administered from Lynchburg, Virginia at (800) 342-4368. You can also start at equitable.com/hallmarks/start-claim and pick your product in the claim form library.
Equitable documents the trust-as-BENEFICIARY path for its annuity contracts, not trust ownership. When a trust is the named beneficiary, the trustee files Equitable's Certification of Trust form (portal.equitable.com/appentry/EDoxRedirect?node_id=65119797), which identifies the trustee, the beneficiary and the trust's TIN, alongside the claim election form. If the trust also elects the Beneficiary Continuation Option, the contract series' Beneficiary Continuation Option Trustee Certification form is required as well. Trust ownership of an annuity has tax consequences that Equitable does not publish a procedure for — an annuity owned by a non-natural person generally loses tax deferral unless an exception applies — so raise it with your tax advisor and financial professional before making any change, and call annuity service at (800) 789-7771 to confirm what your specific contract allows.
The Beneficiary Continuation Option (BCO) lets an annuity beneficiary keep the contract and defer payments instead of taking an immediate lump sum — over the beneficiary's lifetime or 5 years on a non-qualified contract, or over lifetime or 10 years on an inherited IRA for deaths on or after 1/1/2020. Equitable's Beneficiary Guide Checklist states that for a NON-QUALIFIED contract the option is only available on the death of the owner (or where the owner was also the annuitant) and that "our Processing Office must receive this payment method within 9 months." A sole surviving spouse has a different route on many contracts: the Spousal Continuation Option or, on EQUI-VEST, the Successor Owner/Annuitant form, which lets the spouse take over the contract in their own name. A trust beneficiary electing BCO must file the Trustee Certification form with the BCO election.
Every beneficiary named on the policy files their own Claim to Life Insurance Benefits form (portal.equitable.com/appentry/EDoxRedirect?node_id=6247), with an original certified death certificate and the policy if it can be found. Filing as executor, administrator or guardian requires a copy of the certificate of appointment (Letters). Where the estate is NOT being probated, Equitable publishes an Affidavit for Payment without Administration (node_id=Y6CZYP3OUJ6H-1932448188-14012) that can support payment without a probate estate. Claims of $10,000 or less qualify for Express Processing with no additional forms. Two things an executor should not miss: if the death occurred within two years of policy issue, an Authorization to Release Information is required (the contestability window), and the claim form itself has a check box to request IRS Form 712 — ask for it while the claim is open if the estate will file a federal estate tax return. Mail the package to Life Operations, PO Box 1047, Charlotte, NC 28201-1047, or fax forms to (855) 268-6373.
Equitable's Life Insurance Claims (Life Operations) can be reached by phone at 1-800-777-6510 and fax at 1-855-268-6373 for questions throughout the claims process.
Multiple Equitable policies may mean multiple claims. Some account types can be processed together, but others require their own documentation. Check with the Life Insurance Claims (Life Operations) to confirm what applies.
Sources
Data sourced from Equitable primary sources (24 pages reviewed). How we research.

Customer Service and Support
1345 Avenue of the Americas, New York, NY 10105
Customer Service and Support
1345 Avenue of the Americas, New York, NY 10105
Life Insurance Claims (Life Operations)
Equitable Financial Life Insurance Company, Life Operations, PO Box 1047, Charlotte, NC 28201-1047 (express: 8501 IBM Drive, Suite 150, Charlotte, NC 28262)
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