What to do when a Delta Community CU account holder dies

Processing timelines at Delta Community CU: Joint accounts transfer immediately. POD accounts are typically processed within 2-4 weeks. Estate accounts requiring probate documentation may take 30-90 days.. Incomplete documentation is the most common cause of delays—submitting all required documents with the initial claim helps avoid additional processing time.

Delta Community CU requires several documents to process a claim, including Certified copy of the death certificate, Government-issued photo ID for each beneficiary or claimant, and All affected account numbers, and additional documentation depending on the account type. Certified copies are typically needed—photocopies are generally not accepted for death certificates or court documents.

Delta Community CU's Deceased Accounts Department can be reached by phone at 1-404-677-4659, email at DeptDeceased@DeltaCommunityCU.com, and fax at 1-470-351-6550 for questions throughout the claims process.

If the deceased held multiple Delta Community CU accounts, each may require a separate claim or have different documentation requirements. The Delta Community Retirement & Investment Services (DCRIS) can confirm which accounts require individual attention and which can be processed together.