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What to do when a CU1 account holder dies

Report the death to CU1's Member Services at 1-800-478-2222

After a member of CU1 dies, the Member Services manages the transfer of accounts. POD-designated and trust-owned accounts pass directly to beneficiaries. Accounts held solely in the member's name may require probate court documents—Letters Testamentary or Letters of Administration—before funds can be released.

Deposit, investment & retirement accounts

Here is the step-by-step death claim process at CU1:

Filing a claim

1
Report the death at a Credit Union 1 branch or by calling Member Services at (907) 339-9485 or toll-free (800) 478-2222.
2
Bring or send the documents CU1 asks of every claimant:
  • A certified copy of the death certificate, and for an account with more than one owner, certified copies of every owner's death certificate
  • Your government-issued photo ID, with your SSN, date of birth and physical address
  • Proof of your authority as representative or claimant
3
Where there is no payable-on-death payee, prove your authority with Letters Testamentary or Letters of Administration from the court, or with the Alaska Affidavit for Collection of Personal Property of Decedent (Form P-110) for a small estate.
4
If an estate account is needed, open one at a branch under the agreement's Accounts for Fiduciary Purposes provision.

Required Documents

  • Certified copy of the death certificateFor an account with more than one owner, certified copies of all owners' death certificates.
  • Government-issued photo ID for the claimantWith the claimant's SSN, date of birth and physical address. CU1 may also require a second form of ID, a thumbprint or a fingerprint.
  • Proof of your authority as representative or claimant
  • Letters Testamentary or Letters of Administration, for an account with no beneficiary and no surviving owner
  • Alaska Affidavit for Collection of Personal Property of Decedent (Form P-110), for a small estate, in place of letters
  • Proof of the successor trustee's succession and authority, for a trust accountThe proof must be satisfactory to CU1 that the successor trustee may act as current trustee.
  • Documentation of the fiduciary purpose, to open an estate accountWith the fiduciary's ID and authority to act, and the estate EIN.
  • IRA beneficiary claim and distribution election paperwork, for an IRASeparate from any payable-on-death designation on a deposit account.
  • Indemnification and hold harmless agreement, where CU1 requires one before releasing funds
  • Cover letter, when mailing the documentsWith the deceased member's name, the account numbers where available, your role and your contact information.

What happens to each kind of account7

Payable-on-death account

On the owner's death, or the final owner's death on a joint account, the payable-on-death payee "may claim the funds in the account upon presenting proof of death and ID." Several payees share equally unless the owner asked CU1 to record percentages.1

Joint account with survivorship

The surviving owner or owners own the funds. On the death of the final owner, the funds belong to that owner's estate.1

Account in one name

With no beneficiary and no surviving owner, the funds may be claimed by the estate's representative or by a claimant such as a creditor or relative. Any representative or claimant is bound by the agreement's terms.1

Trust account

A successor trustee must deliver proof satisfactory to CU1 of their succession and authority. Until CU1 verifies it, a successor trustee has no rights to the account or its funds.1

Fiduciary account

An account holding an estate's funds falls under the agreement's Accounts for Fiduciary Purposes provision. To open one, CU1 "may require and review a copy of the documentation addressing the fiduciary purpose, and your ID and authority to act as a fiduciary for that purpose."1

The first name on the estate account's record generally must match the SSN or EIN certified for the estate.1

Certificate of deposit

A certificate renews automatically at maturity for the same term unless a change is made during the 10-day grace period.1

IRA

An IRA is claimed through its IRA beneficiary designation, which is kept separate from any payable-on-death designation on a deposit account.1

What CU1's agreement and guidance say9

What it does when notified

CU1 "may continue to honor all actions and transactions on an account, product or service until we receive a certified copy of an owner's death certificate" with proof of the claimant's authority and identification.1

Until that package arrives, a joint owner, an attorney-in-fact or a transactor can keep transacting on the account.1

Powers of attorney

An attorney-in-fact's authority runs until CU1 has written notice of the death and a reasonable opportunity to act. The agreement puts the duty to tell CU1 of the member's death on the attorney-in-fact.1

Wills, probate and small estates

Under the agreement's Waiver of Testamentary Account Distributions, the member waives, where state law permits, the right to make testamentary dispositions from any account.1

Joint ownership with survivorship and payable-on-death designations control over any inconsistent will, and on a death CU1 relies only on the agreement and its own records.1

Indemnity a claimant may have to give

CU1 "may require a representative of an owner's estate or claimant to indemnify, defend us against and hold us harmless before we will release the funds." The same provision makes every owner responsible for legal advice CU1 requires in connection with a claim on the account.1

Debts owed to the institution

If an owner owes CU1 money, the owner's funds "may be used to repay the owner's obligations to us before any funds are distributed to the representative of the estate or claimant." A security interest granted by an owner continues to secure that owner's obligation after death.1

CU1's lien and set-off reach deposit funds regardless of source, including directly deposited Social Security, and survive the owner's death. They do not reach retirement accounts.1

How proceeds are paid

CU1 may honor a claim "by issuing our check payable to" the claimant.1

Disputes between claimants

Where there is a dispute or uncertainty about who is entitled to the funds, CU1 may hold them or deposit them with a court at its discretion.1

Membership

The agreement lists "notification of death" among the circumstances in which CU1 may act on the membership relationship, alongside "the owner for IRS reporting is removed or deceased."1

Accounts from a merged institution

Following the June 1, 2026 merger, MAC Federal Credit Union accounts remain separate from CU1 accounts for now.2

Not in CU1's published guidance2

  • How long a claim takes
  • A claim form

Sources2

Download instructions for the whole estate

Mortgage and home lending

Mortgages and home equity loans are liabilities, not assets. They do not have beneficiaries and cannot be retitled to a trust.

1
Report the borrower's death at a branch or by calling Member Services at (907) 339-9485 or toll-free (800) 478-2222.
2
Provide the initial information:
  • The deceased borrower's full legal name and the loan number
  • A certified copy of the death certificate
  • Your own government-issued photo ID
3
Ask what documentation CU1 needs to recognize you as the person with authority over the property: a probated will, a court order, a recorded deed, or trust documents naming you as successor trustee or beneficiary.
4
Provide proof of your ownership interest or fiduciary authority. Where the property was held in a trust, a successor trustee must deliver "proof satisfactory to us of her or his succession and authority to act as the current trustee of the trust."
5
Once CU1 recognizes your authority, choose how to resolve the loan:
  • Continue making payments on the existing loan
  • Refinance in your own name
  • Pay off the remaining balance from estate funds, life insurance, or a sale
  • Sell the property and pay the loan from the proceeds
6
Keep making the monthly mortgage payments throughout the review. A borrower's death does not suspend the payment obligation.

Required Documents

  • Certified copy of the death certificate
  • Government-issued photo ID for the heir, successor trustee, or personal representative
  • Documentation proving the ownership interest in the propertyA probated will, a court order, a recorded deed, or a trust document showing you as successor trustee or beneficiary.
  • Letters Testamentary or Letters of Administration, if the estate is being probated
  • Marriage certificate, if the claimant is the surviving spouse

What happens to each kind of account1

Loan

CU1's lien rights reach the member's deposit accounts for any obligation owed.1

Federal law on calling a home loan after a death

These exemptions apply to a loan secured by residential real property containing less than five dwelling units.12 U.S.C. § 1701j-3(d); 12 CFR 191.5(b), 141.14Verified Oct 3, 2026View source

  • A lender may not exercise a due-on-sale clause upon a transfer by devise, descent, or operation of law on the death of a joint tenant or tenant by the entirety.12 U.S.C. § 1701j-3(d)(3); 12 CFR 191.5(b)(1)(iii)Verified Oct 3, 2026View source
  • A lender may not exercise a due-on-sale clause upon a transfer to a relative resulting from the death of a borrower.12 U.S.C. § 1701j-3(d)(5)Verified Oct 3, 2026View source
  • A lender may not exercise a due-on-sale clause upon a transfer where the spouse or children of the borrower become an owner of the property.12 U.S.C. § 1701j-3(d)(6)Verified Oct 3, 2026View source

A federal regulation sets further conditions on these transfers.12 CFR 191.5(b)(1)(v)Verified Oct 3, 2026View source

Not in CU1's published guidance2

  • A department for deceased-customer accounts
  • How long a claim takes

Sources1

Download instructions for the whole estate

CU1's Member Services can be reached by phone at 1-800-478-2222, email at membermail@cu1.org, and fax at 1-907-339-8501 for questions throughout the claims process.

SimplyTrustSimplyTrust Editorial·

Sources

Data sourced from CU1 primary sources (15 pages reviewed). How we research.

CU1 death claims support

Member Services (Death Claims)

Fax

1-907-339-8501

Mailing address

Credit Union 1, 1941 Abbott Road, Anchorage, AK 99507
Verified Sep 2026

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