
Estate planning and settlement at Consumers CU
Name beneficiaries in branch, fund a trust in branch, and report a death at 1-877-275-2228
Consumers CU offers 26 accounts, each with its own rules for what happens when a member dies. As a membership-based credit union, Consumers CU cCU members have access to 22 branches and an expanded network of ATMs throughout northern Illinois (https://www.myconsumers.org/support/contact-us/locations). Branch locations listed on that page include Lake Forest, Schaumburg (including Meacham Rd.), Arlington Heights, Northbrook, Kildeer, Mundelein, Gurnee, Waukegan and North Waukegan, Volo, Round Lake Beach, Lake in the Hills, Carol Stream, Streamwood, Carpentersville, Geneva, Aurora, Elgin and Downtown Elgin, Loves Park, and Mt. Morris — the Elgin-area branches reflecting the KCT merger. Membership is open to anyone who joins the Consumers Cooperative Association with a one-time $5 fee that CCU reimburses (the reimbursement does not apply to indirect members or those joining to refinance a loan), plus a $5 minimum balance in a Membership Savings account. Over 30,000 surcharge-free ATMs nationwide; shared branching is also available. Headquarters and mailing address: Consumers Credit Union, 300 N Field Dr., Lake Forest, IL 60045. Routing number 271989950. Some transfer automatically to a named beneficiary, others can be held in a trust, and a few may require probate if no plan is in place.
Consumers CU lets account holders update beneficiary designations in branch and by phone, typically taking 15 to 30 minutes in a branch. Trust funding is also available, allowing families to retitle accounts into the name of a revocable living trust.
Consumers CU provides specific procedures for both proactive estate planning and filing claims after a death.
Beneficiaries and trust funding
How to update beneficiaries in-branch, fund a trust in-branch, and review 26 account types at Consumers CU.
Preparing your estate →Death claim process
Report the death to Consumers CU's Member Services at 1-877-275-2228. The page lists the steps and the documents to send.
When someone dies →For questions about any of these procedures, contact Consumers CU's Wealth Management at 1-847-232-6480.
Because Consumers CU serves a limited number of states, procedures for trust funding and beneficiary changes may differ depending on your location. Verify availability before starting.
Sources
Data sourced from Consumers CU primary sources (15 pages reviewed). How we research.
Consumers CU customer support
Member Services (877.ASK.CCCU)
Phone
New Accounts / membership applications
Outside the U.S. (credit and debit cardholder service)
Credit card 24/7 cardholder service
Debit card 24/7 cardholder service
Mortgage servicing
First mortgage payoff quotes (automated)
Loan sales / new loan applications
Commercial account general inquiries
Live chat in Digital Banking (members only)
Hours
Mailing address
Website
Estate planning articles
Learn how to protect your Consumers CU accounts and other assets with trusts, beneficiary designations, and estate planning documents.
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