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Home→Financial Institutions→Citizens Bank→Preparing your estate

How to name beneficiaries and fund a trust at Citizens Bank

Covers 13 deposit, 2 retirement, and 2 lending accounts — beneficiaries can be managed online

Citizens Bank

Subsidiary of Citizens Financial Group, Inc.

citizensbank.com →
Citizens Bank logo

Customer Service

Phone1-800-922-9999
Citizens Access Online Accounts
1-888-201-6505
IRA Questions
1-800-948-7200
Checking, Savings, Money Market, CD Questions
1-888-500-1478
Online Banking Support
1-800-656-6561
WebsiteLearn more →

Citizens Private Wealth

Phone1-800-922-9999
WebsiteLearn more →

Estate Services

Phone1-800-922-9999
Toll-Free1-800-922-9999
Mailing Address

Citizens Bank, N.A., One Citizens Plaza, Providence, RI 02903

Citizens Access Death Claims
1-888-201-6505
Mortgage Loan Servicing
1-800-234-6002
Home Equity Support
1-800-708-6680
WebsiteNotify online →
Verified Mar 2026

Preparing your Citizens Bank accounts for estate transfer involves two primary strategies: designating beneficiaries on individual accounts and, where supported, retitling accounts into a revocable living trust. Both approaches bypass probate, but they work differently depending on the account type.

With 17 product types, Citizens Bank offers a range of transfer options. Some accounts support Payable on Death (POD) designations, others can be retitled into a trust, and some require probate if no beneficiary is designated. The sections below break down each step.

One Deposit CheckingCitizens EverValue CheckingCitizens Quest CheckingCitizens Private Client CheckingStudent CheckingOne Deposit SavingsCitizens Quest SavingsCitizens Access Online SavingsPersonal Money MarketCitizens Quest Money MarketCitizens Private Client Money MarketCertificate of Deposit (CD)Citizens Access Online CD
1Sign in to your Citizens Bank online banking account at citizensbank.com
2Select "Manage Beneficiaries" from the "Account Services" menu
3Select "Add Beneficiaries" for the desired account
4Follow on-screen instructions to create a new beneficiary profile
5For individual beneficiaries: provide full name, Social Security number, date of birth, and address
6For trusts: provide full trust name and date of trust
7Assign percentage allocations to each beneficiary (must total 100%)
8Designate as primary or contingent beneficiary
9Review and confirm your selections
Online Portal →

Required Documents

  • Trust name, date established, and tax ID (EIN or SSN)

Special Requirements

  • Up to 15 beneficiary profiles can be added per account
  • Trusts can be named as POD beneficiaries
  • Primary and contingent beneficiaries allowed
  • Multiple beneficiaries can be named with percentage allocations totaling 100%
  • Beneficiary designations override will provisions for POD accounts
  • For IRA beneficiary changes, complete the IRA Beneficiary Form through a Financial Advisor at a branch or mail to Citizens Securities, Inc. JCB135 PO Box 42033 Providence, RI 02940

Citizens Bank

Subsidiary of Citizens Financial Group, Inc.

citizensbank.com →
Citizens Bank logo

Customer Service

Phone1-800-922-9999
Citizens Access Online Accounts
1-888-201-6505
IRA Questions
1-800-948-7200
Checking, Savings, Money Market, CD Questions
1-888-500-1478
Online Banking Support
1-800-656-6561
WebsiteLearn more →

Citizens Private Wealth

Phone1-800-922-9999
WebsiteLearn more →

Estate Services

Phone1-800-922-9999
Toll-Free1-800-922-9999
Mailing Address

Citizens Bank, N.A., One Citizens Plaza, Providence, RI 02903

Citizens Access Death Claims
1-888-201-6505
Mortgage Loan Servicing
1-800-234-6002
Home Equity Support
1-800-708-6680
WebsiteNotify online →
Verified Mar 2026

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SimplyTrust is not a law firm and does not provide legal advice, legal counsel, or attorney review. Information on this platform is for general informational purposes only. Use of SimplyTrust does not create an attorney-client relationship. You are solely responsible for all documents you create. For advice tailored to your circumstances, consult a licensed attorney in your state.

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