
What to do when a Cincinnati Life account holder dies
Report the death to Cincinnati Life's Life Claims at 1-888-212-6970
Filing a death claim on a Cincinnati Life policy begins with notifying the Life Claims at 1-888-212-6970. Life insurance claims are separate from probate—proceeds transfer directly to named beneficiaries regardless of whether the estate goes through court. The timeline and documentation requirements depend on the policy type and cause of death.
The claim process can be initiated by phone at 1-888-212-6970 or by sending documentation to life-healthclaims@cinfin.com. Have the account holder's full name, account numbers, and the death certificate available when making initial contact.
Death claim process
The death claim process at Cincinnati Life works as follows:
Filing a claim
- Contact the independent agent who wrote the policy, who can file the claim and review the survivors' remaining coverage
- Call Life Claims at 888-212-6970, option 1, Monday-Friday (7:45 a.m.-4:30 p.m. ET on cinfin.com; the claim forms print 8 a.m.-4:30 p.m.)
- Email life-healthclaims@cinfin.com, the address printed on the current claim forms; the cinfin.com claims page gives lifeclaims@cinfin.com
- Life claims: California; Indiana, Kentucky, Maryland, North Carolina, New Jersey, New York and Rhode Island; all other states
- Annuity claims: California; all other states
- Policy number or numbers
- Date of death
- Current mailing and/or email address for the beneficiary or claimant
- Life Claim, all other states: Form CLI-8682 (7/25), bundling Claimant's Statement CLI-8695-BAA, CLI-8513, CLI-6323, CLI-8854 and Benefit Access Account information CLI-8694
- Life Claim, IN, KY, MD, NC, NJ, NY, RI: Form CLI-8682-B (7/25), bundling Claimant's Statement CLI-8695 and omitting the Benefit Access Account
- Life Claim, California: the -ca version
- Annuity Claim: Annuity Death Claim Packet CLI-8698 (9/21), containing Annuity Death Claim Form CLI-8310, with a separate California version
- Section A: list every policy being claimed, plus the insured's details
- Section B1: individual or minor beneficiary; for a minor, the guardian of the minor's estate completes it
- Section B2: trust or estate beneficiary
- Section C: payment option
- Section D: the Substitute W-9 certification
- Section E: signature, which must be in place before submission
- Regular mail: The Cincinnati Life Insurance Company, Life Claims, P.O. Box 145496, Cincinnati, OH 45250
- Overnight mail: The Cincinnati Life Insurance Company, Life Claims, 6200 S. Gilmore Rd, Fairfield, OH 45014
- Email: life-healthclaims@cinfin.com (printed on the forms); the cinfin.com claims page gives lifeclaims@cinfin.com for the same purpose
- Fax: 513-870-2969
Required Documents
- Death certificate showing the final cause and manner of deathAn original certified copy is required at a face amount of $200,000 or more; a copy is accepted below that. A pending cause of death cannot be processed. One certificate covers all beneficiaries.
- Claimant's Statement for Life Insurance Benefits, in the beneficiary's state version, for a life policy; each claimant files a separate statementCLI-8682 for most states, CLI-8682-B for Indiana, Kentucky, Maryland, North Carolina, New Jersey, New York and Rhode Island, and the -ca version for California.
- Annuity Death Claim Packet CLI-8698, with Annuity Death Claim Form CLI-8310, where the claim is on an annuity contract
- The original policy or annuity contractDestroy the original life policy once the claim form covering it is filed. An annuity contract is returned unless Spousal Continuation is elected. If a life policy cannot be found, note it on the claim form.
- Policy number and the insured's detailsThe insured's name, address, Social Security number, date of birth and date of death, and a current mailing or email address for the beneficiary or claimant.
- Trustee Certification, the trust's EIN and an IRS EIN confirmation or verification letter, where a trust is the beneficiaryThe trustee completes Section B2. Each trustee signs a claim form and a Trustee Certification, which Cincinnati Life supplies. A copy of the trust document is not required.
- Copy of the Letters Testamentary and an IRS EIN confirmation or verification letter, where the estate is the beneficiaryA court-appointed executor or administrator completes Section B2 on the estate's behalf.
- Copies of the Letters of Guardianship of the minor's estate, where the beneficiary is a minorThe guardian of the minor's estate completes Section B1.
- Copy of the primary beneficiary's death certificate, where a contingent beneficiary is claiming
- Marriage certificate, divorce decree or court document, where the beneficiary's name has changed since the designationA marriage certificate or divorce decree for a marital change; a court document for a change by personal preference.
- Voided check or bank statement, where Electronic Funds Transfer is the chosen payment methodIt must show the accountholder name, routing number and account number.
- Assignment of benefits form, where proceeds are assigned to a funeral home, cemetery or other third partyThe third party supplies the form, and it must state the policy number and the amount assigned.
- Authorization to Release Medical Information, where death occurred within two years of policy issue or reinstatementThe Authorization for Release of Information is included in the Claimant's Statement packet.
- Agent's Certification, Physician's Statement, Employer Certification and medical records, for a contestable claimThe Agent's Certification comes from the agent who completed the application, the Physician's Statement from the insured's primary physician, and an Employer Certification where the policy was bought through an employer.
Forms Cincinnati Life issues4
- Life Claim: All Other States (Form CLI-8682)
Completed by each claimant on a life policy. Available to download.1
- Life Claim: IN, KY, MD, NC, NJ, NY, RI (Form CLI-8682-B)
Completed by each claimant on a life policy. Available to download.2
- Annuity Death Claim Packet (Form CLI-8698)
Completed by the claimant on an annuity. Available to download.3
What happens to each kind of account1
- Life insurance policy
Where no beneficiary survives the insured, Cincinnati Life reviews the policy language to determine the proper payee. Its guidance is that the proceeds are then payable to the insured's estate and must be claimed by a court-appointed representative.4
What Cincinnati Life's agreement and guidance say5
- How proceeds are paid
Section C offers a lump sum by electronic funds transfer, a lump sum by check, or a settlement option listed in the policy. Proceeds payable to a minor, a corporation, an estate or a trust are always paid by check. An earlier beneficiary designation may have revoked prior settlement elections.1, 2
The Cincinnati Life Benefit Access Account, an interest-bearing checkbook account, is offered only where total benefits from one or more policies are payable to an individual and equal $10,000 or more. The CLI-8682-B form does not offer it.1, 2
Proceeds can be paid directly to a funeral home, cemetery or other third party if the beneficiary signs an assignment of benefits form.4
Where several beneficiaries are claiming, each share is paid as that beneficiary's own documentation is completed and approved; no beneficiary waits on the others.4
- Payment to a minor or incapacitated beneficiary
A guardian of the minor's estate must be named to accept the proceeds. Cincinnati Life warns this may delay payment and suggests involving an attorney.1, 2
- Contestability of a recent policy
A claim where death occurred within two years of policy issue or reinstatement is contestable, and Cincinnati Life asks for additional requirements, including any medical records the Life Claims department requests.4
- Wills, probate and small estates
Where the estate is the beneficiary and there is no estate, Cincinnati Life suggests contacting an attorney or the county probate court about small-estate administration.4
- What it says about taxes
Cincinnati Life's guidance says life insurance benefits are generally not taxable to the beneficiary, though interest paid may be, and that annuities may produce taxable gains. Cincinnati Life and its representatives do not give tax or legal advice.4
Claims are generally paid within three to five business days after all necessary documents are received and the claim is approved.
Cincinnati Life's Life Claims can be reached by phone at 1-888-212-6970, email at life-healthclaims@cinfin.com, and fax at 1-513-870-2969 for questions throughout the claims process.
Sources
Data sourced from Cincinnati Life primary sources (15 pages reviewed). How we research.
Cincinnati Life death claims support
Life Claims
Phone
Toll-free
Claims Reporting, any time day or night
Fax
Hours
Mailing address
Website
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