Estate planning at Chase
How to protect 21 Chase accounts — manage beneficiaries online, fund a trust in-branch, and file claims through Chase's Estate Services
Customer Service
Estate Services
Chase, Mail Code LA4-6555, 700 Kansas Lane, Monroe, LA 71203
Estate Services - Retail & Card
Chase, Mail Code LA4-6555, 700 Kansas Lane, Monroe, LA 71203
Chase has 21 accounts, each with different rules for what happens when the account holder dies. Of those, 15 can name a trust as beneficiary or be retitled into a trust. The right combination of beneficiary designations and trust ownership can keep the entire portfolio out of probate.
Beneficiary designations at Chase can be managed online and in branch, typically taking 15-30 minutes in branch; a few minutes online for investment accounts. Trust funding is also available, allowing families to retitle accounts into the name of a revocable living trust.
Chase has documented procedures for both preparing accounts during your lifetime and handling claims when an account holder passes away.
Preparing your estate
Beneficiaries and trust funding
How to manage beneficiaries online, fund a trust in-branch, and review 21 account types at Chase.
View details →When someone dies
Death claim process
Contact Chase's Estate Services to file a claim. 8-step process, 6 required documents, and contact information for survivors.
View details →For questions about any of these procedures, contact Chase's Estate Services at 1-866-926-6909.
Frequently asked questions
Business accounts, Chase First Banking, and Chase High School Checking cannot have beneficiaries (POD designations) added. All other personal checking, savings, and CD accounts are eligible.
For deposit accounts (checking, savings, CDs), visit a Chase branch with your trust document and government ID. You'll need the trust agreement or Certification of Trust, plus the trust tax identification number. For investment accounts, call 1-800-392-5749 (Monday-Friday 8 AM to 9 PM ET). Revoke any existing POD designations before retitling -- trust accounts cannot have POD beneficiaries.
Chase opens trust bank accounts in person only -- "at this time you cannot open a trust bank account online." Schedule a meeting with a banker at a branch and bring the certification of trust or other trust documents (trust agreement, certificate of trust, or the court order establishing the trust, plus any amendments). All trustees need primary and secondary IDs confirming their current U.S. residential address, and all trustees may need to be present at the meeting. Chase notes you may have to visit a branch more than once.
Not at the branch level. Chase branches open and service trust bank accounts (an account titled to an existing trust), but corporate trustee services run through J.P. Morgan, whose trust and fiduciary services are provided by JPMorgan Chase Bank, N.A. J.P. Morgan can serve as sole trustee, co-trustee, or directed trustee of a personal trust, or as agent for a trustee who keeps decision-making authority. JPMorgan Private Client customers work with their Relationship Manager or Senior Private Client Banker for trust accounts.
Yes. Retail and card accounts: 1-866-926-6909 (Mon-Fri 8 AM-9 PM ET). Auto accounts: 1-877-828-4771 (Mon-Fri 9 AM-5:30 PM ET). Home lending: 1-866-299-6752 (Mon-Fri 8 AM-8 PM ET). J.P. Morgan investment accounts: 1-800-648-4782 (Mon-Fri 8 AM-9 PM ET). Inheritance/Advisor assistance: 1-855-256-2178 (Mon-Fri 8 AM-9 PM ET).
Sources
Data sourced from Chase primary sources (28 pages reviewed). How we research.
Customer Service
Estate Services
Chase, Mail Code LA4-6555, 700 Kansas Lane, Monroe, LA 71203
Estate Services - Retail & Card
Chase, Mail Code LA4-6555, 700 Kansas Lane, Monroe, LA 71203
Estate planning articles
Learn how to protect your Chase accounts and other assets with trusts, beneficiary designations, and estate planning documents.
