Estate planning at Carrington Mortgage
How to protect 4 Carrington Mortgage accounts — file death claims
Carrington Customer Service Department / Loan Servicing Customer Contact Center
Written inquiries, Notices of Error, and Qualified Written Requests (QWR): Carrington Mortgage Services, LLC, Attention: Customer Service, P.O. Box 5001, Westfield, IN 46074 (fax 1-800-486-5134). Third Party Authorization: Carrington Mortgage Services, LLC, Attn: Customer Research Department, P.O. Box 5001, Westfield, IN 46074. Include the loan number on all pages of correspondence.
Carrington Customer Service Department / Loan Servicing Customer Contact Center
Written inquiries, Notices of Error, and Qualified Written Requests (QWR): Carrington Mortgage Services, LLC, Attention: Customer Service, P.O. Box 5001, Westfield, IN 46074 (fax 1-800-486-5134). Third Party Authorization: Carrington Mortgage Services, LLC, Attn: Customer Research Department, P.O. Box 5001, Westfield, IN 46074. Include the loan number on all pages of correspondence.
Carrington Customer Service Department / Loan Servicing Customer Contact Center
Written inquiries, Notices of Error, and Qualified Written Requests (QWR): Carrington Mortgage Services, LLC, Attention: Customer Service, P.O. Box 5001, Westfield, IN 46074 (fax 1-800-486-5134). Third Party Authorization: Carrington Mortgage Services, LLC, Attn: Customer Research Department, P.O. Box 5001, Westfield, IN 46074. Include the loan number on all pages of correspondence.
Carrington Mortgage is a mortgage servicer, so the estate planning question is about a debt, not an asset. When the borrower dies, the estate must notify Carrington Mortgage and resolve the outstanding balance—through payoff, assumption, discharge, or surrender depending on the loan—rather than name a beneficiary.
Carrington Mortgage provides specific procedures for both proactive estate planning and filing claims after a death.
Preparing your estate
Beneficiaries and trust funding
How to review 4 account types at Carrington Mortgage.
View details →When someone dies
Death claim process
5-step process, 6 required documents, and contact information for survivors.
View details →Frequently asked questions
A successor in interest is someone who received an ownership interest in the mortgaged home — through inheritance, a divorce decree, or a living trust — but was not an original borrower on the loan. Under the Consumer Financial Protection Bureau's Regulation X (12 CFR 1024.30-1024.41), the servicer must recognize that status once the person documents ownership and identity, which lets them receive loan information, make payments, and apply to assume the loan. A successor in interest who did not sign the note is generally not personally liable for the debt, though the home can still be foreclosed if payments stop.
Carrington states that FHA and VA mortgages can be assumed. An heir who inherits the home and wants to become the primary borrower can apply to assume the loan, which involves a review of credit and income. When a qualifying buyer assumes an FHA loan, Carrington may offer a simultaneous closed-end second lien for part of the difference between the assumable balance and the property value. On a VA loan assumed by a non-veteran, the original veteran's VA entitlement remains tied to the property until the loan is paid in full. Contact the Loan Servicing Customer Contact Center at 800-561-4567 to start.
Before an executor's authority or a successor-in-interest status is documented, Carrington can add an authorized party through its Third Party Authorization. Complete the form online after logging into the account, or download the form and mail or fax it (with all borrower signatures) to Carrington Mortgage Services, LLC, Attn: Customer Research Department, P.O. Box 5001, Westfield, IN 46074, or fax 800-486-5134. An executor or administrator establishes full authority instead with Letters Testamentary or Letters of Administration.
Sources
Data sourced from Carrington Mortgage primary sources (3 pages reviewed). How we research.
Carrington Customer Service Department / Loan Servicing Customer Contact Center
Written inquiries, Notices of Error, and Qualified Written Requests (QWR): Carrington Mortgage Services, LLC, Attention: Customer Service, P.O. Box 5001, Westfield, IN 46074 (fax 1-800-486-5134). Third Party Authorization: Carrington Mortgage Services, LLC, Attn: Customer Research Department, P.O. Box 5001, Westfield, IN 46074. Include the loan number on all pages of correspondence.
Carrington Customer Service Department / Loan Servicing Customer Contact Center
Written inquiries, Notices of Error, and Qualified Written Requests (QWR): Carrington Mortgage Services, LLC, Attention: Customer Service, P.O. Box 5001, Westfield, IN 46074 (fax 1-800-486-5134). Third Party Authorization: Carrington Mortgage Services, LLC, Attn: Customer Research Department, P.O. Box 5001, Westfield, IN 46074. Include the loan number on all pages of correspondence.
Carrington Customer Service Department / Loan Servicing Customer Contact Center
Written inquiries, Notices of Error, and Qualified Written Requests (QWR): Carrington Mortgage Services, LLC, Attention: Customer Service, P.O. Box 5001, Westfield, IN 46074 (fax 1-800-486-5134). Third Party Authorization: Carrington Mortgage Services, LLC, Attn: Customer Research Department, P.O. Box 5001, Westfield, IN 46074. Include the loan number on all pages of correspondence.
Estate planning articles
Learn how to protect your Carrington Mortgage accounts and other assets with trusts, beneficiary designations, and estate planning documents.
