What to do when a Banc of California account holder dies
Contact Banc of California — 4-step process, 8 required documents, and 10-15 business days after receipt of all required documents
Client Care Center
Phone1-877-770-2262
Fax1-855-661-8155
Mailing Address
Banc of California, 11611 San Vicente Blvd., Suite 500, Los Angeles, CA 90049
Outside U.S.
TTY
Business Online Support
WebsiteLearn more→
Client Care Center
Phone1-877-770-2262
Fax1-855-661-8155
Mailing Address
Banc of California, 11611 San Vicente Blvd., Suite 500, Los Angeles, CA 90049
Outside U.S.
TTY
Business Online Support
WebsiteLearn more→
Client Care Center
Phone1-877-770-2262
Fax1-855-661-8155
Mailing Address
Banc of California, 11611 San Vicente Blvd., Suite 500, Los Angeles, CA 90049
WebsiteNotify online→
Verified Apr 2026
What happens to Banc of California accounts after the account holder dies depends on how each account was titled. Beneficiary-designated and trust-owned accounts transfer directly. Accounts in the deceased's name alone go through the estate, and the executor or administrator works with Banc of California's Client Care Center (1-877-770-2262) to claim the funds.
Banc of California offers an online claims portal that makes the initial filing process more straightforward. Survivors can also initiate claims by phone or by mailing documentation directly.
Death claim process
Here is the step-by-step death claim process at Banc of California:
Filing a claim
1
Contact Banc of California Client Care Center at 877-770-2262 or visit a branch to report the death of an account holder
2
Choose the appropriate settlement path:
- POD beneficiary accounts: provide a certified death certificate and beneficiary government-issued ID
- Joint accounts with right of survivorship: provide a certified death certificate to remove the deceased from the account
- Trust accounts: provide a certified death certificate, trust documentation, and successor trustee identification
- Accounts without beneficiary designation: provide Letters Testamentary or Letters of Administration from the probate court
- IRA accounts: provide a certified death certificate, beneficiary ID, and complete applicable distribution forms
3
Submit all required documents in-branch or by mail
4
Banc of California will review documents and process the claim
Required Documents
- Certified copy of the death certificate
- Valid government-issued photo ID for the claimant (beneficiary, executor, or successor trustee)
- Account information for the deceased (account number, account type)
- For accounts without beneficiary: Letters Testamentary or Letters of Administration from the probate court
- For trust accounts: trust documentation including successor trustee provisions
- For trust accounts: successor trustee identification documents
- For IRA accounts: IRA distribution or transfer forms
- Written instructions on distribution preference (new account, transfer, or check)
As a regional bank with California branches, in-branch visits are the most common method for processing estate claims. Contact Client Care Center for specific documentation requirements based on the account type and estate situation. Small estate affidavits may be accepted for qualifying estates under the California Probate Code threshold ($208,850 as of April 1, 2025, per Cal. Prob. Code 13100).
Expected timelines at Banc of California: 10-15 business days after receipt of all required documents. Delays are almost always caused by incomplete paperwork—gathering all required documents before filing the initial claim helps avoid back-and-forth.
Banc of California requires several documents to process a claim, including Certified copy of the death certificate, Valid government-issued photo ID for the claimant (beneficiary, executor, or successor trustee), and Account information for the deceased (account number, account type), and additional documentation depending on the account type. Certified copies are typically needed—photocopies are generally not accepted for death certificates or court documents.
Banc of California's Client Care Center can be reached by phone at 1-877-770-2262, email at ClientCareCenter@bancofcal.com, and fax at 1-855-661-8155 for questions throughout the claims process.
When the deceased had multiple Banc of California accounts, some may need separate claims while others can be handled together. The Client Care Center can clarify what's needed for each account type.
Client Care Center
Phone1-877-770-2262
Fax1-855-661-8155
Mailing Address
Banc of California, 11611 San Vicente Blvd., Suite 500, Los Angeles, CA 90049
Outside U.S.
TTY
Business Online Support
WebsiteLearn more→
Client Care Center
Phone1-877-770-2262
Fax1-855-661-8155
Mailing Address
Banc of California, 11611 San Vicente Blvd., Suite 500, Los Angeles, CA 90049
Outside U.S.
TTY
Business Online Support
WebsiteLearn more→
Client Care Center
Phone1-877-770-2262
Fax1-855-661-8155
Mailing Address
Banc of California, 11611 San Vicente Blvd., Suite 500, Los Angeles, CA 90049
WebsiteNotify online→
Verified Apr 2026
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Learn how to protect your Banc of California accounts and other assets with trusts, beneficiary designations, and estate planning documents.
