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Home→Financial Institutions→American Heritage→When someone dies

What to do when a American Heritage account holder dies

Contact American Heritage's Account Services — 13-step process, 9 required documents, and pod and joint accounts settled more quickly; single-owner accounts without pod designation require probate documentation which varies by estate size and state requirements

American Heritage

Credit Union · Regional

americanheritagecu.org →
American Heritage logo
Phone1-215-969-0777
Toll-Free1-800-342-0008
Emailmembership@amhfcu.org
Fax1-215-676-6912
Mailing Address

American Heritage Credit Union, 2060 Red Lion Road, Philadelphia, PA 19115

After Hours
1-800-815-2448
WebsiteLearn more →

Account Services

Phone1-215-969-0777 ext. 7000
Emailmembership@amhfcu.org
Fax1-215-969-1246
Mailing Address

American Heritage Credit Union, Attn: Account Services, 2060 Red Lion Road, Philadelphia, PA 19115

Account Services

Phone1-215-969-0777 ext. 7000
Emailmembership@amhfcu.org
Fax1-215-969-1246
Mailing Address

American Heritage Credit Union, Attn: Account Services, 2060 Red Lion Road, Philadelphia, PA 19115

WebsiteNotify online →
Verified Feb 2026

When a American Heritage member passes away, the Account Services handles the transition of accounts to beneficiaries or the estate. Accounts with Payable on Death designations or trust ownership transfer outside of probate, while solely-owned accounts may require Letters Testamentary or Letters of Administration from the probate court.

American Heritage provides an online portal for initiating death claims, which can simplify the initial notification and document submission process. Claims can also be started by phone or by mailing the required documents.

Death claim process

Here is the step-by-step death claim process at American Heritage:

Filing a claim

1Notify American Heritage of the member's death by phone at 215-969-0777 ext. 7000, by fax at 215-969-1246, by email at membership@amhfcu.org, or by visiting any branch
2Provide the member's name, date of birth, Social Security number or account number, and date of death along with your name and contact information
3Provide a certified copy of the death certificate
4Provide valid government-issued identification for the person settling the account
5For single-owner accounts: complete an American Heritage Information Sheet (available at branch or by request)
6For joint-owned accounts: complete a Member Services Request Form
7For single-owner accounts with a full estate over $200: provide a Short Certificate from the county courthouse
8If the executor is a Class A Transferee: provide an L-8 Form (Pennsylvania inheritance tax form)
9For Pennsylvania residents with single-owner accounts payable to next of kin: complete a Family Member Affidavit (Affidavit of Next of Kin), signed in front of a notary and 2 witnesses, and return the original to the credit union in person or by mail
10For accounts with POD beneficiaries: funds distributed directly to named beneficiaries
11For IRA accounts: Beneficiary IRA account(s) opened for designated beneficiary(ies); IRA closed without early withdrawal penalty
12For accounts without POD/beneficiary designations: balance payable to the estate of the deceased owner
13All loans are evaluated for credit life coverage; if insurance exists, a claim is submitted by American Heritage

Required Documents

  • Certified death certificate
  • Government-issued ID for the person settling the account
  • American Heritage Information Sheet (single-owner or beneficiary accounts)
  • Member Services Request Form (joint-owned accounts)
  • Short Certificate from county courthouse (single-owner accounts with estate over $200)
  • L-8 Form (if executor is Class A Transferee)
  • Family Member Affidavit / Affidavit of Next of Kin (PA residents, single-owner accounts payable to next of kin; must be notarized with 2 witnesses)
  • Letters Testamentary or Letters of Administration (if applicable)
  • Trust documents (if trust is beneficiary)

American Heritage recommends settling accounts as soon as possible. The credit union continues reporting to the IRS under the deceased's Social Security Number until the account is closed. Required paperwork varies by state; Pennsylvania requires Short Certificates from the county courthouse for estates over $200. IRA disbursement varies depending on whether a beneficiary was elected and the relationship of the beneficiary. All loans are evaluated for credit life coverage.

Processing timelines at American Heritage: POD and joint accounts settled more quickly; single-owner accounts without POD designation require probate documentation which varies by estate size and state requirements. Incomplete documentation is the most common cause of delays—submitting all required documents with the initial claim helps avoid additional processing time.

American Heritage requires several documents to process a claim, including Certified death certificate, Government-issued ID for the person settling the account, and American Heritage Information Sheet (single-owner or beneficiary accounts), and additional documentation depending on the account type. Certified copies are typically needed—photocopies are generally not accepted for death certificates or court documents.


Frequently asked questions

Notify Account Services at 215-969-0777 ext. 7000, by fax at 215-969-1246, or by email at membership@amhfcu.org. For accounts with POD beneficiaries, funds are distributed directly to the named beneficiaries. For joint accounts, the surviving owner retains the account. For single-owner accounts without POD designations, the balance is payable to the estate. A certified death certificate, valid ID, and additional forms are required depending on the account type and estate value.

All situations require a certified death certificate and valid government-issued ID. Single-owner accounts require an American Heritage Information Sheet. Joint accounts require a Member Services Request Form. For single-owner accounts with a full estate over $200, a Short Certificate from the county courthouse is required. If the executor is a Class A Transferee, an L-8 Form is also needed. Pennsylvania residents with accounts payable to next of kin must complete a Family Member Affidavit signed before a notary and two witnesses.

IRA disbursement varies depending on whether a beneficiary was elected and the relationship of the beneficiary. The IRA account is closed without early withdrawal penalty. A Beneficiary IRA account is opened for the designated beneficiary(ies), and the funds are disbursed from the deceased owner's IRA to the Beneficiary IRA account(s).

You can notify American Heritage by phone at 215-969-0777 ext. 7000, by fax at 215-969-1246, by email at membership@amhfcu.org, or by visiting any branch. Include the member's name, date of birth, Social Security number or account number, and date of death along with your name and contact information.

American Heritage's Account Services can be reached by phone at 1-215-969-0777 ext. 7000, email at membership@amhfcu.org, and fax at 1-215-969-1246 for questions throughout the claims process.

If the deceased held multiple American Heritage accounts, each may require a separate claim or have different documentation requirements. The Account Services can confirm which accounts require individual attention and which can be processed together.

American Heritage

Credit Union · Regional

americanheritagecu.org →
American Heritage logo
Phone1-215-969-0777
Toll-Free1-800-342-0008
Emailmembership@amhfcu.org
Fax1-215-676-6912
Mailing Address

American Heritage Credit Union, 2060 Red Lion Road, Philadelphia, PA 19115

After Hours
1-800-815-2448
WebsiteLearn more →

Account Services

Phone1-215-969-0777 ext. 7000
Emailmembership@amhfcu.org
Fax1-215-969-1246
Mailing Address

American Heritage Credit Union, Attn: Account Services, 2060 Red Lion Road, Philadelphia, PA 19115

Account Services

Phone1-215-969-0777 ext. 7000
Emailmembership@amhfcu.org
Fax1-215-969-1246
Mailing Address

American Heritage Credit Union, Attn: Account Services, 2060 Red Lion Road, Philadelphia, PA 19115

WebsiteNotify online →
Verified Feb 2026

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